Windows 7: BSOD Playing Diablo 3

asdd · 17 May 2012

i have been getting BSOD's while playing diablo 3, how can i attach the latest log
can someone help me figure it out please?

i downloaded a debugging tool and here is what the three bsod's list:
ntoskrnl.exe+22f56 is one of them

dxgmms1.sys+1e803 is another

asmtxhci.sys+47754 is the last one

no idea what these mean

zigzag3143 · 18 May 2012

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
Please attach the DMP files to your next post not to post one.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

Quote:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

Quote:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

asdd · 18 May 2012

the 3 bsod dumps are attached

i reinstalled my video card driver yesterday after my latest bsod as well as the usb3.0 driver, idk if i fixed it or not?

zigzag3143 · 18 May 2012

Quote: Originally Posted by asdd

the 3 bsod dumps are attached

i reinstalled my video card driver yesterday after my latest bsod as well as the usb3.0 driver, idk if i fixed it or not?

I would start here

Old drivers

Code:

pcouffin.sys    12/5/2006 10:39:30 AM        fffff880`04c1a000    fffff880`04c2e380    0x00014380    0x457584a2                        
LHidFilt.Sys    4/11/2007 7:28:36 PM        fffff880`07dc2000    fffff880`07dd4000    0x00012000    0x461d6f24                        
LMouFilt.Sys    4/11/2007 7:28:40 PM        fffff880`07dd4000    fffff880`07de7000    0x00013000    0x461d6f28

How To Find Drivers:

Quote:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
Driver Reference Table (DRT)

Kaspersky is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST.

http://support.kaspersky.com/downloa...vremover10.zip

Microsoft Security Essentials - Free Antivirus for Windows

asdd · 18 May 2012

Ill update those 3 and i had kaspersky for many years on my computers without any problems and i cant remove it right now because i bought a year membership for it

edit: i updated my logitech setpoint, which im guessing updates the lhidfilt and the lmoufilt drivers
as far as the pcouffin is concerned, the driver says it is up to date

zigzag3143 · 19 May 2012

Quote: Originally Posted by asdd

Ill update those 3 and i had kaspersky for many years on my computers without any problems and i cant remove it right now because i bought a year membership for it

edit: i updated my logitech setpoint, which im guessing updates the lhidfilt and the lmoufilt drivers
as far as the pcouffin is concerned, the driver says it is up to date

Your call of course, but you may keep crashing.

asdd · 20 May 2012

i got the same error i got before:
ntoskrnl.exe+7f1c0

zigzag3143 · 20 May 2012

Quote: Originally Posted by asdd

i got the same error i got before:
ntoskrnl.exe+7f1c0

I did say you might keep on crashing. ntoskrnl.exe isnt the cause.

Windows 7: BSOD Playing Diablo 3

BSOD Playing Diablo 3 problems?