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Windows 7: APC_INDEX_MISMATCH BSOD while idle

18 May 2012   #1

Windows 7 Ultimate x64
 
 
APC_INDEX_MISMATCH BSOD while idle

Hello,

My SONY VAIO Z13 has been working solid for more than a year but recently started to get a BSOD while nothing else going on the computer. The system fan ran at full speed and system froze, then BSOD.

My system is SONY VAIO Z13
Windows 7 Ultimate 64-bit
i7-640 CPU
512G SSD

Thank you in advance for reading this post and providing your kind asistance.

My System SpecsSystem Spec
.

18 May 2012   #2

Win 8 Release candidate 8400
 
 

Two issues need addressing first

1-Related to STOPzilla service. Note: Located in \%Program Files%\Common Files\STOPzilla!\ I would remove it at least to test.

2-Norton.

Symantec is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST


http://us.norton.com/support/kb/web_...080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
19 May 2012   #3

Windows 7 Ultimate x64
 
 

Thank you for the quick reply. I have not touched the software configuration before the BSOD started to appear. In any case, I will remove STOPZilla and test.

I just noticed I have another dmp file from a previous BSOD back in March which shows PAGE_FAULT_IN_NONPAGED_AREA. I wonder whether these two BSOD are related to the same root cause?

I have attached the dmp file for the March BSOD here as well. Could you please take a look? Thank you in advance.
My System SpecsSystem Spec
.


19 May 2012   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by cmky View Post
Thank you for the quick reply. I have not touched the software configuration before the BSOD started to appear. In any case, I will remove STOPZilla and test.

I just noticed I have another dmp file from a previous BSOD back in March which shows PAGE_FAULT_IN_NONPAGED_AREA. I wonder whether these two BSOD are related to the same root cause?

I have attached the dmp file for the March BSOD here as well. Could you please take a look? Thank you in advance.
Same issues in March
My System SpecsSystem Spec
25 May 2012   #5

Windows 7 Ultimate x64
 
 

Hello zigzag3143,

I have removed STOPZilla and so far so good. Will continue to monitor and wish me luck.

Thank you for all your help.
My System SpecsSystem Spec
25 May 2012   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by cmky View Post
Hello zigzag3143,

I have removed STOPZilla and so far so good. Will continue to monitor and wish me luck.

Thank you for all your help.

My pleasure and good luck. I you feel this has been solved please use the red triangle and ask that it be marked "solved"

Thanks

Ken
My System SpecsSystem Spec
21 Jul 2012   #7

Windows 7 Ultimate x64
 
 
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED by igdkmd64.sys

Some updates since my last post...

In addition to removing STOPZilla, I have noticed the system fan runs at very high speed for a long time while the system gets quite hot. I suspect my previous BOSD might be hw related. After several discussions with SONY, they finally replaced the CPU fan and verified all hardware are passing. System has been running smooth for about two months now. Unfortunately the BSOD showed up again last week. This time it is due to igdkmd64.sys.

I am attaching the dmp file here and would appreciate any guidance you may have.
My System SpecsSystem Spec
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 APC_INDEX_MISMATCH BSOD while idle




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