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Windows 7: BSOD viewing youtube

19 May 2012   #1

Windows 7 Home Premium 64bit
BSOD viewing youtube

Hi guys,
  1. I've purchased a new laptop 3 days ago - Toshiba Satellite M840 and encounters BSOD inciddences while watching youtube. The blue screen indicates that the display driver crashed and failed to recover and that the computer will now restart.
  2. Coupling with the BSOD issue is that sometimes while watching youtube, the video will freeze and the computer indicates:
Display Driver Has Stopped Working And Has Recovered

I've already exchanged the laptop with the retailer with a new one, yet the problems presist.

I've attached the Windows_NT6_BSOD_jcgriff2 zip folder & the PERFMON HTML file

Here are my laptop specs :
  • Window 7 Home Premium 64 bit OEM version
  • Intel Core i5 2450M CPU @ 2.50GHz
  • 8GB Ram
  • Display Driver - AMD Radeon HD 7670M, driver date is 1/20/2012
Thank you in advance!

My System SpecsSystem Spec

19 May 2012   #2

Win 8 Release candidate 8400

"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps CPUID - System & hardware benchmark, monitoring, reporting
STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec

 BSOD viewing youtube

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