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Windows 7: Regular Bsod (BCcode 124) after playing Diablo 3

19 May 2012   #1

Windows 7 Home premium 32-bit
 
 
Regular Bsod (BCcode 124) after playing Diablo 3

Hello everyone,

I upgraded my computer to play Diablo 3 and after installing windows 7, I get constant BSOD. It comes up as BCcode 124 which I understand to be a hardware issue, but I don't know how to fix it.

My Specs:

-Windows 7 Home Premium 32-Bit (Full retail) Bought it on the online store.
- AMD Phenom 9600 Quad core processor 2.3 Ghz
-PNY GeForce GTX 220Ti - Video Card (Upgraded my Power supply to a TR2 430w)
- This computer is close to 5 years old.

I believe I attached the necessary files.
Thanks you in advance for your time and expertise.

My System SpecsSystem Spec
.

19 May 2012   #2

Win 8 Release candidate 8400
 
 

Stop 0x124 is a hardware error

If you are overclocking try resetting your processor to standard settings and see if that helps.

If you continue to get BSOD here are some more things you may want to consider.

This is usually heat related, defective hardware, memory or even processor though it is"possible" that it is driver related (rare).



Quote:
Stop 0x124 - what it means and what to try
Synopsis:

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.


Generic "Stop 0x124" Troubleshooting Strategy:

1) Ensure that none of the hardware components are overclocked. Hardware that is driven beyond its design specifications - by overclocking - can malfunction in unpredictable ways.


2) Ensure that the machine is adequately cooled.
If there is any doubt, open up the side of the PC case (be mindful of any relevant warranty conditions!) and point a mains fan squarely at the motherboard. That will rule out most (lack of) cooling issues.


3) Update all hardware-related drivers: video, sound, RAID (if any), NIC... anything that interacts with a piece of hardware.
It is good practice to run the latest drivers anyway.


4) Update the motherboard BIOS according to the manufacturer's instructions.
Their website should provide detailed instructions as to the brand and model-specific procedure.


5) Rarely, bugs in the OS may cause "false positive" 0x124 events where the hardware wasn't complaining but Windows thought otherwise (because of the bug).
At the time of writing, Windows 7 is not known to suffer from any such defects, but it is nevertheless important to always keep Windows itself updated.

6) Attempt to (stress) test those hardware components which can be put through their paces artificially.
The most obvious examples are the RAM and HDD(s).
For the RAM, use the in-built memory diagnostics (run MDSCHED) or the 3rd-party memtest86 utility to run many hours worth of testing.
For hard drives, check whether CHKDSK /R finds any problems on the drive(s), notably "bad sectors".
Unreliable RAM, in particular, is deadly as far as software is concerned, and anything other than a 100% clear memory test result is cause for concern. Unfortunately, even a 100% clear result from the diagnostics utilities does not guarantee that the RAM is free from defects - only that none were encountered during the test passes.

7) As the last of the non-invasive troubleshooting steps, perform a "vanilla" reinstallation of Windows: just the OS itself without any additional applications, games, utilities, updates, or new drivers - NOTHING AT ALL that is not sourced from the Windows 7 disc.
Should that fail to mitigate the 0x124 problem, jump to the next steps.
If you run the "vanilla" installation long enough to convince yourself that not a single 0x124 crash has occurred, start installing updates and applications slowly, always pausing between successive additions long enough to get a feel for whether the machine is still free from 0x124 crashes.
Should the crashing resume, obviously the very last software addition(s) may be somehow linked to the root cause.
If stop 0x124 errors persist despite the steps above, and the harware is under warranty, consider returning it and requesting a replacement which does not suffer periodic MCE events.
Be aware that attempting the subsequent harware troubleshooting steps may, in some cases, void your warranty:

8) Clean and carefully remove any dust from the inside of the machine.
Reseat all connectors and memory modules.
Use a can of compressed air to clean out the RAM DIMM sockets as much as possible.

9) If all else fails, start removing items of hardware one-by-one in the hope that the culprit is something non-essential which can be removed.
Obviously, this type of testing is a lot easier if you've got access to equivalent components in order to perform swaps.

Should you find yourself in the situation of having performed all of the steps above without a resolution of the symptom, unfortunately the most likely reason is because the error message is literally correct - something is fundamentally wrong with the machine's hardware.



Stop 0x124 - what it means and what to try
My System SpecsSystem Spec
19 May 2012   #3

Windows 7 Home premium 32-bit
 
 

Thank you for your quick response.

I was looking into updating the drivers for my motherboard, but when I went to the website, it did not have drivers for Windows 7.

Is it possible my motherboard is not compatible with Windows 7?

I have an ASRock N61P-S P1.50

Thanks again.
My System SpecsSystem Spec
.


20 May 2012   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Rompedor View Post
Thank you for your quick response.

I was looking into updating the drivers for my motherboard, but when I went to the website, it did not have drivers for Windows 7.

Is it possible my motherboard is not compatible with Windows 7?

I have an ASRock N61P-S P1.50

Thanks again.
Your best bet is to ask them. It appears it may not be,
My System SpecsSystem Spec
23 May 2012   #5

Windows 7 Home premium 32-bit
 
 

I have been working on this problem and it appears my Motherboard may indeed be the issue.

I tried everything from updating the motherboard bios from 01.50 to 01.60 to updating the video drivers to a fresh, clean install of windows 7. I still got the blue screen after all that. However, when runnign windows vista, I had no problems.

I wish Microsoft would warn about incombatible hardware. I ran their compatibility software and everything I read said Windows 7 would run on my machine. I even caled Microsoft tech support and after they remotely looked at my system, ASSURED me that a fresh install would solve the problem.

I did everything I could think of and still got the same error. I guess my only options at this point are to replace the motherboard of downgrade to Windows Vista.
My System SpecsSystem Spec
23 May 2012   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Rompedor View Post
I have been working on this problem and it appears my Motherboard may indeed be the issue.

I tried everything from updating the motherboard bios from 01.50 to 01.60 to updating the video drivers to a fresh, clean install of windows 7. I still got the blue screen after all that. However, when runnign windows vista, I had no problems.

I wish Microsoft would warn about incombatible hardware. I ran their compatibility software and everything I read said Windows 7 would run on my machine. I even caled Microsoft tech support and after they remotely looked at my system, ASSURED me that a fresh install would solve the problem.

I did everything I could think of and still got the same error. I guess my only options at this point are to replace the motherboard of downgrade to Windows Vista.
A 124 can be RAM, cpu, mobo, video card, etc. If you checked with the mobo mfr and MS and they both said it was compatible chances are it is.

If you did a clean install (nothing that wasnt on the win 7 dvd) and still have the problem it may indeed be hardware but before I plunked down my money I would find out which bit.\

I would run memtest, then stress the cpu, then run verifier before I would rma the mobo.

Sometimes though it is just easier to replace everything. Your call. Let us know and I can give you links to whatever you want to do.

Ken
My System SpecsSystem Spec
23 May 2012   #7

Windows 7 Home premium 32-bit
 
 

Thanks for responding Ken.

The Microsoft Tech said the motherboard was fine, but the manufacturer confirmed that my mobo does not support windows 7. I also did some more research on another forum and found a very similar problem to mine where the solution was to replace the mobo.

Solved - Windows 7 Ultimate , Random BSOD | Page 3 | PC Help Forum

I'm thinking that is my only ticket out of this nightmare. Especially since running Vista I have had no problems. Any links to mobos would be appreciated. Preferably ones I might be able to pick up my local Best Buy.

Thanks.
My System SpecsSystem Spec
23 May 2012   #8

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Rompedor View Post
Thanks for responding Ken.

The Microsoft Tech said the motherboard was fine, but the manufacturer confirmed that my mobo does not support windows 7. I also did some more research on another forum and found a very similar problem to mine where the solution was to replace the mobo.

Solved - Windows 7 Ultimate , Random BSOD | Page 3 | PC Help Forum

I'm thinking that is my only ticket out of this nightmare. Especially since running Vista I have had no problems. Any links to mobos would be appreciated. Preferably ones I might be able to pick up my local Best Buy.

Thanks.
You might be better off asking in hardware as I dont build systems.
My System SpecsSystem Spec
24 May 2012   #9

Windows 7 Home premium 32-bit
 
 

Thanks Ken, I posted over there. Here is the link in case anyone wanted to follow along.

Need suggestions on new Motherboards to run Windows 7
My System SpecsSystem Spec
24 May 2012   #10

Windows 7 Home premium 32-bit
 
 

UPDATE: I may be a complete idiot.

Please don't laugh if this is a stupid question. Do I need to update the chipset drivers of my mobo to get this to work? Could that be the problem?
My System SpecsSystem Spec
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 Regular Bsod (BCcode 124) after playing Diablo 3





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