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Windows 7: Random Lockup when playing/using windows software


20 May 2012   #1

Windows 7 32 bit (I dunno why)
 
 
Random Lockup when playing/using windows software

Unfortunately I'm not getting any BSOD's or error messages of any kind. Using Windows 7: 32 bit (I have no logical reason other than ignorance at the time for the 32 bit, and only laziness is keeping me from reinstalling to 64).

I started noticing the issue when playing the onine MMO called Rift. The computer locked up a few times during play there, but then that stopped (I'm trying to pull this from memory...the issue has been going on for several months now). After it stopped locking up in Rift, I thought the issue was gone, but it would lock up tight when I'd play one of the card games that are installed with windows! The issue became a real problem when I started playing Age of Empires Onlilne (another microsoft product). I might go 10 minutes playing the game before it locks up tight, or I may go for hours (if I had to give it an average time after reboot, I'd say 40 minutes or a little less).

I NEVER get a BSOD, error message or anything else out of the ordinary. I can hit reset button to get out of the lockup, but no key functions will help me. Mouse cursor freezes/screen freezes, and I have to hit reset or on/off button to escape it.

I've updated all my drivers, used registry cleaning software (what a waste of money!), tried shutting down any background programs possible...I'm just tired of the issue, and want to fix it without total hard drive wipe. I actually bought a new hard drive and ram upgrade, and want to have a dual boot system with 64 bit installed on the second hard drive if someone can tell me how to to that setup (I think I can manage, but I'm not afraid to hear someone's instructions, when they KNOW how to do it for sure). I would still like to resolve this issue if possible. I don't know if it could be a known issue from a past security update, or something along those lines, but I know for sure that this hasn't always been an issue.

I actually ran Event Viewer to look for a repeated issue that was there many times. The one that stood out was under the information tab. There were over 1500 events in the last 7 days alone on this one hit. It was a service control manager issue (whatever that is). Under Admin. Events, there are several tags around each freeze, but I dont know if any of the information is relevant to this issue. If someone can guide me into helping give you the correct information (if needed), I'll be happy to do what I can. I would appreciate any assistance offered.
Thanks in advance

My System SpecsSystem Spec
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21 May 2012   #2

Windows 7 Home Premium 64 Bit
 
 

I would recommend that you run some hardware checks.
  • If you are overclocking any hardware, please stop.

  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!


    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.


These problems are generally hardware related. If you suspect software, though, you can try to Troubleshoot Application Conflicts by Performing a Clean Startup and we can test drivers later, as well.


We will need more information to troubleshoot further.
  • Please provide us with your Event Viewer administrative logs by following these steps:
    1. Click Start Menu
    2. Type eventvwr into Search programs and files (do not hit enter)
    3. Right click eventvwr.exe and click Run as administrator
    4. Expand Custom Views
    5. Click Administrative Events
    6. Right click Administrative Events
    7. Save all Events in Custom View As...
    8. Save them in a folder where you will remember which folder and save as Errors.evtx
    9. When asked, save the display information in English.
    10. Go to where you saved Errors.evtx
    11. Create a new folder by right clicking in a blank area within the folder Errors.evtx is saved in. You could also click New Folder at the top of the directory under the directory path box.
    12. Name the new folder Errors.
    13. Place Errors.evtx and the LocaleMetaData folder into the new Errors folder.
    14. Right click the Errors folder -> send to -> compressed (zipped) folder
    15. Upload the .zip file here.

  • Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.
My System SpecsSystem Spec
22 May 2012   #3

Windows 7 32 bit (I dunno why)
 
 

I have run most of the tests you already asked me to do. Please understand that I can run the computer all day long and not have a freeze up, even if I am playing Age of Conan....which is a resource hog and a half! ...but if I then start playing age of empires online (a microsoft product...or hearts (built into windows version) and its a freeze waiting to happen. I will gladly send you the msinfo and eventviewer files. I can't do it at the moment, and am unsure when I can. Depends on my pain level at the time. I am on disibility, due to chronic back pain issues, and have a broken arm near the shoulder to make things even more unpleasant at the moment. I will get those 2 you as soon as I can. This is killing me to type, so gotta stop. Thanks a million for your help.
My System SpecsSystem Spec
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22 May 2012   #4

Windows 7 Home Premium 64 Bit
 
 

No worries. I will remain subscribed to the thread and see when you post back. Do things at whatever pace works for you and allows you to be comfortable.
My System SpecsSystem Spec
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