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Windows 7: Random BSOD on Laptop

21 May 2012   #1
pupajoN

Windows 7 32bit
 
 
Random BSOD on Laptop

Hi all,
One of my clients is having an issue where, the 'Low Memory' message comes up, the entire laptop then freezes and you cannot get into task manager and turning off the laptop is the only way out. You then log back in and all display settings are turned down. This is completely random and nothing in particular is run at the time of the error.
Looking in the event log there are numerous "Windows successfully diagnosed a low virtual memory condition." errors just before the crash. Though each error sais different applications are taking up the memory.
I have attached screenshots of the first error message upon restart as-well as the required files.

System specs:
- Windows 7 Professional SP1 32bit
- OEM
- 4GB RAM

I cant seem to fix this problem for this client at all and was hoping to get some help.

Thanks
-OD


I cant seem to fix this problem for this client at all and was hoping to get some help.

Thanks
-OD



My System SpecsSystem Spec
.

21 May 2012   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

No DMP's included...

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

Please attach the DMP files to your next post not to post one.

If you are overclocking STOP


You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
21 May 2012   #3
pupajoN

Windows 7 32bit
 
 

I have done the steps provided in the 2nd quote. Do i now need to grab the dmp files AFTER the issue reoccurs again?
My System SpecsSystem Spec
.


21 May 2012   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by pupajoN View Post
I have done the steps provided in the 2nd quote. Do i now need to grab the dmp files AFTER the issue reoccurs again?
In your original post you uploaded the performance monitor and "the application" not the DMP files.

We need the DMP files.


We could also use the clients system specs!!!!
My System SpecsSystem Spec
21 May 2012   #5
pupajoN

Windows 7 32bit
 
 

Oh how rookie of me to zip up the exe haha.
Ive attached the DMP file that was in the directory.
Client is on a Dell E6410 Laptop, Mobile Intel® QM57 Express Chipset, NVIDIA NVS 3100M 512MB gDDR3
My System SpecsSystem Spec
21 May 2012   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by pupajoN View Post
Oh how rookie of me to zip up the exe haha.
Ive attached the DMP file that was in the directory.
Client is on a Dell E6410 Laptop, Mobile Intel® QM57 Express Chipset, NVIDIA NVS 3100M 512MB gDDR3
First virtual memory is related to page file. Its size should be manged by the system ( or if you have to do it manually should 1.5 times ram)

Thats not your problem.


This one DMP is inconclusive but we can have you do one test and ask for more info.

The test

SFC /SCANNOW Command - System File Checker

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7


The info.


Please provide us with your Event Viewer administrative logs by following these steps:


Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file here.
My System SpecsSystem Spec
22 May 2012   #7
pupajoN

Windows 7 32bit
 
 

Ive attached the zipped up entire CBS.log, the sfcdetails.txt and the Errors.evtx

Thanks
My System SpecsSystem Spec
22 May 2012   #8
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by pupajoN View Post
Ive attached the zipped up entire CBS.log, the sfcdetails.txt and the Errors.evtx

Thanks
Your user jfrench has been dealing with this problem for over a year. The system can best be described as "stuffed". He/you have at least 10 critical issues. (see snips) If it were my customer I would do a clean install.
My System SpecsSystem Spec
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 Random BSOD on Laptop




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