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Windows Explorer crashes after i open the Recycle Bin in Win 7!
windows 7 x64bit home sp1
hi
when i open the recycle bin it crashes after 5 seconds:
WITH GUEST ACCOUNT I DON'T HAVE THAT PROBLEM
Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: msmpeg2vdec.dll
Fault Module Version: 6.1.7140.0
Fault Module Timestamp: 4a5bdff2
Exception Code: c0000005
Exception Offset: 00000000000a80f5
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 157c
Additional Information 2: 157c8b2638efd604f74d89935d9a0992
Additional Information 3: 6496
Additional Information 4: 6496ba3188636da259d515b634b984b6
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Log Name: Application
Source: Application Error
Date: 21/05/2012 19:20:49
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: dell
Description:
Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: msmpeg2vdec.dll, version: 6.1.7140.0, time stamp: 0x4a5bdff2
Exception code: 0xc0000005
Fault offset: 0x00000000000a80f5
Faulting process id: 0xa70
Faulting application start time: 0x01cd377e69d99e22
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\System32\msmpeg2vdec.dll
Report Id: b0b1eb67-a371-11e1-8715-002564eceab5
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-05-21T18:20:49.000000000Z" />
<EventRecordID>36768</EventRecordID>
<Channel>Application</Channel>
<Computer>dell</Computer>
<Security />
</System>
<EventData>
<Data>Explorer.EXE</Data>
<Data>6.1.7601.17567</Data>
<Data>4d672ee4</Data>
<Data>msmpeg2vdec.dll</Data>
<Data>6.1.7140.0</Data>
<Data>4a5bdff2</Data>
<Data>c0000005</Data>
<Data>00000000000a80f5</Data>
<Data>a70</Data>
<Data>01cd377e69d99e22</Data>
<Data>C:\Windows\Explorer.EXE</Data>
<Data>C:\Windows\System32\msmpeg2vdec.dll</Data>
<Data>b0b1eb67-a371-11e1-8715-002564eceab5</Data>
</EventData>
</Event>
i don't know if this helps but i had this too:
COM SURROGATE
Description
Faulting Application Path: C:\Windows\System32\dllhost.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: DllHost.exe
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bca54
Fault Module Name: msmpeg2vdec.dll
Fault Module Version: 6.1.7140.0
Fault Module Timestamp: 4a5bdff2
Exception Code: c0000005
Exception Offset: 00000000000a80f5
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 22a3
Additional Information 2: 22a319d0bcfdc0bd56963acb8c273c3e
Additional Information 3: bfa8
Additional Information 4: bfa86845f197dd93d51468b9088994c2
Files that help describe the problem
WERInternalMetadata.xml
AppCompat.txt
memory.hdmp
minidump.mdmp