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Windows 7: BSOD often while playing Diablo 3


21 May 2012   #1

Windows 7 x64
 
 
BSOD often while playing Diablo 3

Hello and thanks in advance for the help. I've reached the peak of my knowhow and it ain't that high. Iíve been having plenty of BSOD lately while playing Diablo 3. Iíve included the zipped files as attachments as per directed and the parameters of hardware are listed below.

Problem(s):

Iíve been crashing out of many games (Diablo3 and Skyrim) with a BSOD. The same happens and when I run MSI Kombuster to get an idea of what my video cards are doing (2 Ė AMD 6850). When Cross-fired and using Overdrive I get the same numbers (or worse) than when NOT cross-fired and no overdrive. More often however, I'll just get a the BSOD. Iím currently running MEMTEST this evening all night to test memory and will report back on that soon. Iím at a loss and my skills are pretty rudimentary so any help would be stellar. My system specs are as follows.

Thanks,
Craig
Full Retail version of Windows 7 x64
AMD Phenom II X61055T 2.8GHz o/c to 4Ghz
ASUS Motherboard M4A89GTD PRO/USB 3 AM3
PSU: Ultra X4 1000w
Memory: 8GB
GPU1: Sapphire AMD HD6850 1Gb DDR5 PCI-express Ė driver sets 12.4
GPU2: Sapphire AMD HD6850 1Gb DDR5 PCI-express

HDD: WDC 1 TB
DVD: LG DVR

My System SpecsSystem Spec
.

21 May 2012   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

1. Symantec is a frequent cause of BSOD's.
I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST

http://us.norton.com/support/kb/web_...080710133834EN


Microsoft Security Essentials - Free Antivirus for Windows




2. Asacpi.sys

The pre 2009 version of this driver is a known BSOD cause.
Quote:
Please visit this link: Asus tek computer inc. -support- drivers and download p7p55d le

ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE
ASUSTeK Computer Inc. - Motherboards- ASUS P5K-VM

Scroll down to the utilities category, then scroll down to the "atk0110 driver for windowsxp/vista/windows 7 32&64-bit" (it's about the 12th item down).

Download and install it.

Go to c:\windows\system32\drivers to check and make sure that the asacpi.sys file is date stamped from 2009 or 2010 (not before).
My System SpecsSystem Spec
21 May 2012   #3

Win 8 Release candidate 8400
 
 

Please follow JMH's suggestions first and if you are still crashing follow this


Stop 0x124 is a hardware error

If you are overclocking try resetting your processor to standard settings and see if that helps.

If you continue to get BSOD here are some more things you may want to consider.

This is usually heat related, defective hardware, memory or even processor though it is"possible" that it is driver related (rare).



Quote:
Stop 0x124 - what it means and what to try
Synopsis:

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.


Generic "Stop 0x124" Troubleshooting Strategy:

1) Ensure that none of the hardware components are overclocked. Hardware that is driven beyond its design specifications - by overclocking - can malfunction in unpredictable ways.


2) Ensure that the machine is adequately cooled.
If there is any doubt, open up the side of the PC case (be mindful of any relevant warranty conditions!) and point a mains fan squarely at the motherboard. That will rule out most (lack of) cooling issues.


3) Update all hardware-related drivers: video, sound, RAID (if any), NIC... anything that interacts with a piece of hardware.
It is good practice to run the latest drivers anyway.


4) Update the motherboard BIOS according to the manufacturer's instructions.
Their website should provide detailed instructions as to the brand and model-specific procedure.


5) Rarely, bugs in the OS may cause "false positive" 0x124 events where the hardware wasn't complaining but Windows thought otherwise (because of the bug).
At the time of writing, Windows 7 is not known to suffer from any such defects, but it is nevertheless important to always keep Windows itself updated.

6) Attempt to (stress) test those hardware components which can be put through their paces artificially.
The most obvious examples are the RAM and HDD(s).
For the RAM, use the in-built memory diagnostics (run MDSCHED) or the 3rd-party memtest86 utility to run many hours worth of testing.
For hard drives, check whether CHKDSK /R finds any problems on the drive(s), notably "bad sectors".
Unreliable RAM, in particular, is deadly as far as software is concerned, and anything other than a 100% clear memory test result is cause for concern. Unfortunately, even a 100% clear result from the diagnostics utilities does not guarantee that the RAM is free from defects - only that none were encountered during the test passes.

7) As the last of the non-invasive troubleshooting steps, perform a "vanilla" reinstallation of Windows: just the OS itself without any additional applications, games, utilities, updates, or new drivers - NOTHING AT ALL that is not sourced from the Windows 7 disc.
Should that fail to mitigate the 0x124 problem, jump to the next steps.
If you run the "vanilla" installation long enough to convince yourself that not a single 0x124 crash has occurred, start installing updates and applications slowly, always pausing between successive additions long enough to get a feel for whether the machine is still free from 0x124 crashes.
Should the crashing resume, obviously the very last software addition(s) may be somehow linked to the root cause.
If stop 0x124 errors persist despite the steps above, and the harware is under warranty, consider returning it and requesting a replacement which does not suffer periodic MCE events.
Be aware that attempting the subsequent harware troubleshooting steps may, in some cases, void your warranty:

8) Clean and carefully remove any dust from the inside of the machine.
Reseat all connectors and memory modules.
Use a can of compressed air to clean out the RAM DIMM sockets as much as possible.

9) If all else fails, start removing items of hardware one-by-one in the hope that the culprit is something non-essential which can be removed.
Obviously, this type of testing is a lot easier if you've got access to equivalent components in order to perform swaps.

Should you find yourself in the situation of having performed all of the steps above without a resolution of the symptom, unfortunately the most likely reason is because the error message is literally correct - something is fundamentally wrong with the machine's hardware.
Stop 0x124 - what it means and what to try
My System SpecsSystem Spec
.


21 May 2012   #4

Windows 7 x64
 
 

Thanks for the fast response. I'll try to impliment the suggestions in the morning and report back. So far the ASUS (atk0110 driver) was date stamped 2005 so that's not good. More to come, just wanted to make a quick post.
My System SpecsSystem Spec
21 May 2012   #5

Windows 7 x64
 
 
Installing the atk0110 driver ?

I deleted the old (2005) driver from windows/system 32/drivers but it seems the replacement didn't take. How do I install that new driver? Sorry for the dumb questions but I'm a little out of my league at the moment.
My System SpecsSystem Spec
22 May 2012   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by carthage9000 View Post
I deleted the old (2005) driver from windows/system 32/drivers but it seems the replacement didn't take. How do I install that new driver? Sorry for the dumb questions but I'm a little out of my league at the moment.
Not a dumb question at all. It should be relatively straight forward. Once you have found and downloaded the driver it should be a simple double click to install it.

Try installing it in safe mode (F8)
My System SpecsSystem Spec
22 May 2012   #7

Windows 7 x64
 
 
MEMTEST Results

Ran Memtest for 7+ passes over nine hours last evening resulting in zero errors. On to the next. Still can't get cross-fired cards to run as well as single cars in stress tests. APC BSOD this morning at start-up. I'm going to update BIOS next and Un-overclock the Phenoms next.
My System SpecsSystem Spec
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 BSOD often while playing Diablo 3




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