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Windows 7: Windows 7 64 bit BSOD error

21 May 2012   #1

windows 7 64
 
 
Windows 7 64 bit BSOD error

I recently started getting BSOD.Since im not really familiar with this problem i can just attack some WinDbg scan i did.


Microsoft (R) Windows Debugger Version 6.2.8229.0 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\051412-24726-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Machine Name:
Kernel base = 0xfffff800`0300a000 PsLoadedModuleList = 0xfffff800`0324e670
Debug session time: Mon May 14 20:07:12.278 2012 (UTC + 3:00)
System Uptime: 0 days 11:52:49.528
Loading Kernel Symbols
...............................................................
................................................................
.............................
Loading User Symbols
Loading unloaded module list
........
TRIAGER: Could not open triage file : D:\Downloads\Debugging Tools\Debuggers\x64\triage\oca.ini, error 2
TRIAGER: Could not open triage file : D:\Downloads\Debugging Tools\Debuggers\x64\winxp\triage.ini, error 2
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4E, {7, 22feb4, 1, 0}

*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
TRIAGER: Could not open triage file : D:\Downloads\Debugging Tools\Debuggers\x64\triage\modclass.ini, error 2
Probably caused by : RTKVHD64.sys ( RTKVHD64+2644 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

PFN_LIST_CORRUPT (4e)
Typically caused by drivers passing bad memory descriptor lists (ie: calling
MmUnlockPages twice with the same list, etc). If a kernel debugger is
available get the stack trace.
Arguments:
Arg1: 0000000000000007, A driver has unlocked a page more times than it locked it
Arg2: 000000000022feb4, page frame number
Arg3: 0000000000000001, current share count
Arg4: 0000000000000000, 0

Debugging Details:
------------------

TRIAGER: Could not open triage file : D:\Downloads\Debugging Tools\Debuggers\x64\triage\modclass.ini, error 2

BUGCHECK_STR: 0x4E_7

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

PROCESS_NAME: audiodg.exe

CURRENT_IRQL: 2

LAST_CONTROL_TRANSFER: from fffff80003050fe3 to fffff800030891c0

STACK_TEXT:
fffff880`0c792748 fffff800`03050fe3 : 00000000`0000004e 00000000`00000007 00000000`0022feb4 00000000`00000001 : nt!KeBugCheckEx
fffff880`0c792750 fffff800`030f6286 : fffffa80`0a440d68 fffffa80`0a440d10 c0000010`00000000 fffffa80`00000000 : nt! ?? ::FNODOBFM::`string'+0x16b66
fffff880`0c792790 fffff880`088e5644 : fffffa80`08a1000c 00000000`00000000 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x36e35
fffff880`0c792820 fffffa80`08a1000c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : RTKVHD64+0x2644
fffff880`0c792828 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff8a0`0ced67f0 : 0xfffffa80`08a1000c


STACK_COMMAND: kb

FOLLOWUP_IP:
RTKVHD64+2644
fffff880`088e5644 ?? ???

SYMBOL_STACK_INDEX: 3

SYMBOL_NAME: RTKVHD64+2644

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: RTKVHD64

IMAGE_NAME: RTKVHD64.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4ccff547

FAILURE_BUCKET_ID: X64_0x4E_7_RTKVHD64+2644

BUCKET_ID: X64_0x4E_7_RTKVHD64+2644

Followup: MachineOwner
---------





Your help is appreciated !

My System SpecsSystem Spec
21 May 2012   #2

windows 7 64
 
 

I forgot my system specifications : Here they are
AMD Phenom II X6 1055T 6CPUs 2.80GHz
GeForce GTX 550 Ti
8GB RAM
1TB Memory
My System SpecsSystem Spec
22 May 2012   #3

windows 7 64
 
 

Im a new member i and just saw the post section so im going to attach the other files now!
My System SpecsSystem Spec
.


22 May 2012   #4

Windows 7 Home Premium 64 Bit
 
 

The crash was caused by your Realtek High Definition Audio Function Driver. You should re-install the driver after downloading it from your vendor's support site if you have HP, Dell, etc., or after downloading it from your motherboard's support site.


To fully re-install a driver, use the following steps.
  1. First, download the latest driver. Then do the next steps.
  2. Click Start Menu
  3. Right Click My Computer/Computer
  4. Click Manage
  5. Click Device Manager from the list on the left
  6. Find the device you are trying to uninstall by expanding the appropriate set of devices
  7. Right click the device
  8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  10. Restart your computer only if Windows asks you to.
  11. Install the latest driver for the device.

Alternatively:
  1. Login as an adminstrative user.
  2. First, download the latest driver. Then do the next steps.
  3. Click Start Menu
  4. Click Control Panel
  5. Click Hardware and Sound
  6. Click Device Manager (the last link under Devices and Printers)
  7. Find the device you are trying to uninstall by expanding the appropriate set of devices
  8. Right click the device
  9. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  10. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  11. Restart your computer only if Windows asks you to.
  12. Install the latest driver for the device.
My System SpecsSystem Spec
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 Windows 7 64 bit BSOD error





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