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Windows 7: BSODs when watching streaming full screen videos and closing Civ5

31 May 2012   #11
usasma
Microsoft MVP

 
 

Don't worry about perfmon finding your antivirus - I see this a lot and it really doesn't matter (as long as there's no other issues with your antivirus).

Lot's of Daemon Tools stuff in the memory dump. You must uninstall it, then run the sptd.sys removal tool.

The Tunngle network adapter can cause problems - especially with outdated drivers (yours date from 2009). Please either update it or remove it from your system (and uninstall it's software)

Your network driver dates from 2009 also. Please update it to the most recent, Win7 compatible version.

If the above things don't fix the BSOD's, then run Driver Verifier according to these directions: Driver Verifier Settings

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
Code:

amdxata.sys     Fri Mar 19 12:18:18 2010 (4BA3A3CA)
sptd.sys        Sat Aug 20 00:34:53 2011 (4E4F396D)
tap0901t.sys    Wed Sep 16 02:02:43 2009 (4AB07F83)
MpFilter.sys    Fri Mar 09 06:05:26 2012 (4F59E3F6)
dtsoftbus01.sys Mon Oct 17 08:12:30 2011 (4E9C1BAE)
aaywadx3.SYS    Tue Nov 16 13:51:16 2010 (4CE2D2A4)
aelejix3.SYS    Mon Oct 17 11:34:18 2011 (4E9C4AFA)
cpuz135_x64.sys Tue Nov 09 08:33:36 2010 (4CD94DB0)
nvlddmkm.sys    Wed Feb 29 13:04:52 2012 (4F4E68C4)
Rt64win7.sys    Thu Feb 26 04:04:13 2009 (49A65B0D)
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=sptd.sys
http://www.carrona.org/drivers/driver.php?id=tap0901t.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=cpuz135_x64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys

BSOD BUGCHECK SUMMARY
Code:

Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\051512-20685-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Tue May 15 14:15:22.317 2012 (UTC - 4:00)
System Uptime: 0 days 22:04:06.557
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!SepMandatoryIntegrityCheck+2ae )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  MsMpEng.exe
FAILURE_BUCKET_ID:  X64_0x50_nt!SepMandatoryIntegrityCheck+2ae
Bugcheck code 00000050
Arguments fffff8a0`31d379a4 00000000`00000000 fffff800`02ab228e 00000000`00000002
BiosVersion = FB
BiosReleaseDate = 05/20/2009
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q9550  @ 2.83GHz"
MaxSpeed:     2830
CurrentSpeed: 2833
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  



My System SpecsSystem Spec
.
31 May 2012   #12
Sythus

Windows 7 Professional 64-bit
 
 

So I uninstalled Daemon tools over a week ago - how do I get rid of the remaining bits? Also, I've run the sptd.sys removal tool and removed the problem file a week ago. When I run the exe now it just says there is no sptd file detected.

I also already updated the network adapter drivers...are you sure you looked at the most recent attachments? It seems like perhaps you looked at the old attachments in this thread.

I removed tunngle just now.

Thanks

-Sythus
My System SpecsSystem Spec
31 May 2012   #13
usasma
Microsoft MVP

 
 

Doh!!! Look at the date of the memory dump in the last summary that I posted:
Code:
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\051512-20685-01.dmp] 
Looks like I was looking back in time - sorry about that!!! I just took it out of the latest upload without looking at the date (that's what I get for rushing!)

MSINFO32 related other memory dumps - so we have to wonder why they weren't captured!
1 on 22 May
2 on 20 May
3 on 19 May
1 on 17 May
2 on 15 May

Then it relates these codes (note that they don't agree with the numbers above):
0x3B, 0x50, 0x7E, 0xD1, 0xA, and IP misaligned on 22 May
0xA on 19 April
IP misaligned on 17 March
0x7E on 09 February
0x3B on 11 September 2011
0xD1 on 08 September 2011

Since we're not getting memory dumps, please check your settings: Set MiniDump
Beyond that, you have enough free space on your hard drive and your pagefile is on the OS drive - so there shouldn't be an issue.

Please start with these free hardware diagnostics: Hardware Diagnostics

I'd suggest running Driver Verifier according to these directions ( http://www.carrona.org/verifier.html ), but you'll need to ensure that the system stops at the BSOD and that you gather all the info from the BSOD
Here's the instructions: Driver Verifier Settings
My System SpecsSystem Spec
.

31 May 2012   #14
Sythus

Windows 7 Professional 64-bit
 
 

Alright I'll look into these things and return when I've found something - thank you very much! I really appreciate it.

-Sythus
My System SpecsSystem Spec
31 May 2012   #15
Sythus

Windows 7 Professional 64-bit
 
 

Oh I also wrote down the file names cited at the past two BSODs: dxgmms1.sys and NTFS.sys. Not sure if that means anything at this point.
My System SpecsSystem Spec
01 Jun 2012   #16
usasma
Microsoft MVP

 
 

We've got to figure out if this is a new problem - or a continuation of the problem that you were having.

If you're getting different errors, then it's most likely a hardware problem. These type of problems include:
- borked (broken) hardware
- overclocking
- compatibility issues
- low-level driver issues
- malware

Because of the last 2 errors having 2 different causes, I'd also start with these free hardware diagnostics: Hardware Diagnostics
My System SpecsSystem Spec
02 Jun 2012   #17
Sythus

Windows 7 Professional 64-bit
 
 

I've had a few more BSODs and have (hopefully) fixed the memory dump problem so that it will record the crash info. I've included a new memdump and pc health report.

I ran some online scanners for malware and haven't found anything. I haven't gotten to driver verifier things yet, but I had run Furmark and memtest in the recent past (few months ago) and hadn't found any problems.
My System SpecsSystem Spec
03 Jun 2012   #18
usasma
Microsoft MVP

 
 

This is most likely a hardware problem.
It seems that we've ruled out:
- overclocking
- compatibility
- low-level drivers
- malware

That only leaves (IMO) broken hardware.

Run all of the tests at this link: Hardware Diagnostics
Let us know the results and we'll move on from there.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
Code:

amdxata.sys     Fri Mar 19 12:18:18 2010 (4BA3A3CA)
MpFilter.sys    Fri Mar 09 06:05:26 2012 (4F59E3F6)
Rt64win7.sys    Wed Apr 11 12:29:16 2012 (4F85B15C)
cpuz135_x64.sys Tue Nov 09 08:33:36 2010 (4CD94DB0)
nvlddmkm.sys    Tue May 15 03:35:36 2012 (4FB20748)
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=cpuz135_x64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

BSOD BUGCHECK SUMMARY
Code:

Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060212-18610-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Sun Jun  3 00:05:36.122 2012 (UTC - 4:00)
System Uptime: 0 days 8:32:17.480
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_SEGMENT::MarkResourcesForEviction+29 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_dxgmms1!VIDMM_SEGMENT::MarkResourcesForEviction+29
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff880`04343ca1 fffff880`0a6f74c8 fffff880`0a6f6d20
BiosVersion = FB
BiosReleaseDate = 05/20/2009
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q9550  @ 2.83GHz"
MaxSpeed:     2830
CurrentSpeed: 2833
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060212-22744-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Sat Jun  2 15:12:52.410 2012 (UTC - 4:00)
System Uptime: 0 days 10:21:09.142
Probably caused by : Ntfs.sys ( Ntfs!NtfsPreparePinWriteStream+5c )
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0x24
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsPreparePinWriteStream+5c
Bugcheck code 00000024
Arguments 00000000`001904fb fffff880`083dc698 fffff880`083dbef0 fffff800`02af621b
BiosVersion = FB
BiosReleaseDate = 05/20/2009
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q9550  @ 2.83GHz"
MaxSpeed:     2830
CurrentSpeed: 2833
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060212-22869-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Sat Jun  2 04:49:36.401 2012 (UTC - 4:00)
System Uptime: 1 days 7:49:24.133
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_MEMORY_SEGMENT::EvictResource+fec )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  CivilizationV_
FAILURE_BUCKET_ID:  X64_0x3B_dxgmms1!VIDMM_MEMORY_SEGMENT::EvictResource+fec
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff880`02c307ac fffff880`0aa5a590 00000000`00000000
BiosVersion = FB
BiosReleaseDate = 05/20/2009
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q9550  @ 2.83GHz"
MaxSpeed:     2830
CurrentSpeed: 2833
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  
My System SpecsSystem Spec
18 Jun 2012   #19
Sythus

Windows 7 Professional 64-bit
 
 

I've run memtest and hard disk diagnostics and have had no issues come up. I ran the memtest for 4 passes using Memtest 86+ (it was recommended to do a minimum of 3 and up to 7). I ran the extended hard disk diagnostics for my Western Digital hard drive for 16 hours and had no issues.

My next step is to use furmark/prime95 etc. to test my GPU and cpu.

I've attached another memdump and health report.

Thanks again for your continued help with me!
My System SpecsSystem Spec
18 Jun 2012   #20
usasma
Microsoft MVP

 
 

Still looks like hardware to me.
On the off chance that it's a corrupted driver, please replace your network drivers, your video drivers, and your audio drivers (uninstall the old one's and then install fresh downloaded one's).

Please remove CPU-Z "just in case". You can feel free to reinstall it after the system is stabilized.

Continue with the hardware diagnostics.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
Code:

MpFilter.sys    Fri Mar 09 06:05:26 2012 (4F59E3F6)
Rt64win7.sys    Wed Apr 11 12:29:16 2012 (4F85B15C)
SCDEmu.SYS      Wed May 30 21:33:23 2012 (4FC6CA63)
amdxata.sys     Fri Mar 19 12:18:18 2010 (4BA3A3CA)
cpuz135_x64.sys Tue Nov 09 08:33:36 2010 (4CD94DB0)
nvlddmkm.sys    Tue May 15 03:35:36 2012 (4FB20748)
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=cpuz135_x64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

BSOD BUGCHECK SUMMARY

Code:

Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061512-26754-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Fri Jun 15 16:39:39.724 2012 (UTC - 4:00)
System Uptime: 0 days 23:42:15.097
BugCheck 3B, {c0000005, fffff80002dd62ef, fffff8800705e390, 0}
Probably caused by : fileinfo.sys ( fileinfo!FIPfFileGetFileObjectFromPath+af )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  FlashPlayerPlu
FAILURE_BUCKET_ID:  X64_0x3B_fileinfo!FIPfFileGetFileObjectFromPath+af
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`02dd62ef fffff880`0705e390 00000000`00000000
BiosVersion = FB
BiosReleaseDate = 05/20/2009
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = EP45-UD3P
MaxSpeed:     2830
CurrentSpeed: 2833
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061612-19406-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sat Jun 16 02:23:40.532 2012 (UTC - 4:00)
System Uptime: 0 days 5:08:33.280
BugCheck 1E, {ffffffffc0000005, fffff80002d4c764, 0, ffffffffffffffff}
Probably caused by : ntkrnlmp.exe ( nt!CmpParseKey+ca4 )
BUGCHECK_STR:  0x1E_c0000005_R
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_R_nt!CmpParseKey+ca4
Bugcheck code 0000001E
Arguments ffffffff`c0000005 fffff800`02d4c764 00000000`00000000 ffffffff`ffffffff
BiosVersion = FB
BiosReleaseDate = 05/20/2009
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = EP45-UD3P
MaxSpeed:     2830
CurrentSpeed: 2833
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061812-26676-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Mon Jun 18 04:32:07.715 2012 (UTC - 4:00)
System Uptime: 0 days 7:40:45.531
BugCheck 3B, {c0000005, fffff88003e307ac, fffff88006345590, 0}
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_MEMORY_SEGMENT::EvictResource+fec )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  CivilizationV_
FAILURE_BUCKET_ID:  X64_0x3B_dxgmms1!VIDMM_MEMORY_SEGMENT::EvictResource+fec
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff880`03e307ac fffff880`06345590 00000000`00000000
BiosVersion = FB
BiosReleaseDate = 05/20/2009
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = EP45-UD3P
MaxSpeed:     2830
CurrentSpeed: 2833
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``

My System SpecsSystem Spec
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 BSODs when watching streaming full screen videos and closing Civ5




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