Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Freezing/Crashes when playing games and watching Youtube videos.

22 May 2012   #1

Windows 7 Home Premium 64bit
 
 
Freezing/Crashes when playing games and watching Youtube videos.

hi, i sometimes experience crashes when i watch Youtube videos. the screen turns black for awhile, then a message pops up (shown below).



that is one of the two problems i have. the second problem is when i'm playing a game (Heroes of Newerth) and my computer just freezes.

this all started after i used the program Driver Genius Professional to update my drivers. me being the dumbass that i am, did not create a backup before updating. after the update it fixed some of the sound issues i had with games, but also started causing crashes when i watched Youtube videos. this was about a month ago and as time passed it got worse and worse. it started causing my computer to freeze whenever i played games. after i restart my computer from a crash sometimes it starts up to a black screen and just sits there until i restart agan.

i've attached a .txt file with the information from dxdiag. i'm quite a "noob" when it comes to computers so if i have missed anything please let me know.


thanks.

My System SpecsSystem Spec
.

22 May 2012   #2

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by silvermirror View Post
hi, i sometimes experience crashes when i watch Youtube videos. the screen turns black for awhile, then a message pops up (shown below).



that is one of the two problems i have. the second problem is when i'm playing a game (Heroes of Newerth) and my computer just freezes.

this all started after i used the program Driver Genius Professional to update my drivers. me being the dumbass that i am, did not create a backup before updating. after the update it fixed some of the sound issues i had with games, but also started causing crashes when i watched Youtube videos. this was about a month ago and as time passed it got worse and worse. it started causing my computer to freeze whenever i played games. after i restart my computer from a crash sometimes it starts up to a black screen and just sits there until i restart agan.

i've attached a .txt file with the information from dxdiag. i'm quite a "noob" when it comes to computers so if i have missed anything please let me know.


thanks.
Hello there!

Try this post and follow the steps
STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
23 May 2012   #3

Windows 7 Home Premium 64bit
 
 

thanks for the reply Capt.Jack Sparrow.

i've gone through the link you've posted and unfortunately i got quite confused. i didn't understand what i was suppose to do. however i did read something about doing a disk check, which i did. i got to a point where it said "110,000,000 free clusters processed." then my computer froze before it finished (mainly because I watched a Youtube video on full screen).
110,000,000 seems like a huge number to me. is this normal?
anyway, i would appreciate it if you could guide me through the link you posted.

thanks again.


EDIT: not sure if this will help but this is a list of drivers that were updated that day; which i believe started causing these problems:

Realtek High Definition Audio Drivers - version 6.0.1.6602
Microsoft IntelliType Pro Drivers - version 8.20.409.0
Logitech SetPoint - version 5.33.10.0
Realtek GbE FE Ethernet PCI NIC Drivers -version 7.053.0216.2012
Etron USB 3.0 Controller Drivers - version 1.00.0000.0111
Intel Chipset Device Software - version 9.3.0.1020
Intel HD Graphics Drivers - version 8.15.10.2669
Intel Chipset Device Software - version 8.2.3.1022
Intel Management Engine Interface - version 8.0.0.1262
My System SpecsSystem Spec
.


23 May 2012   #4

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by silvermirror View Post
thanks for the reply Capt.Jack Sparrow.

i've gone through the link you've posted and unfortunately i got quite confused. i didn't understand what i was suppose to do. however i did read something about doing a disk check, which i did. i got to a point where it said "110,000,000 free clusters processed." then my computer froze before it finished (mainly because I watched a Youtube video on full screen).
110,000,000 seems like a huge number to me. is this normal?
anyway, i would appreciate it if you could guide me through the link you posted.

thanks again.


EDIT: not sure if this will help but this is a list of drivers that were updated that day; which i believe started causing these problems:

Realtek High Definition Audio Drivers - version 6.0.1.6602
Microsoft IntelliType Pro Drivers - version 8.20.409.0
Logitech SetPoint - version 5.33.10.0
Realtek GbE FE Ethernet PCI NIC Drivers -version 7.053.0216.2012
Etron USB 3.0 Controller Drivers - version 1.00.0000.0111
Intel Chipset Device Software - version 9.3.0.1020
Intel HD Graphics Drivers - version 8.15.10.2669
Intel Chipset Device Software - version 8.2.3.1022
Intel Management Engine Interface - version 8.0.0.1262
Hi there!

110,000,000 free clusters processed is fine it's just clusters. Run the Prime95 test and FurMark test and lets see what happens.
My System SpecsSystem Spec
24 May 2012   #5

Windows 7 Home Premium 64bit
 
 

for the Prime95 test i have attached my results to this post. i only did it for 5 hours as i need to go to bed and i don't want to keep my computer on for the rest of the night. however, if you do want me to repeat the test for a longer amount of time i can, just not today.

the FurMark test was interesting. it lasted for about 30s-50s then it froze like it does when i'm playing games. i'm not sure how to get the actual results as my computer froze and i had to restart. i'm pretty sure i failed though.

again, thank you for your reply.
My System SpecsSystem Spec
24 May 2012   #6

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by silvermirror View Post
for the Prime95 test i have attached my results to this post. i only did it for 5 hours as i need to go to bed and i don't want to keep my computer on for the rest of the night. however, if you do want me to repeat the test for a longer amount of time i can, just not today.

the FurMark test was interesting. it lasted for about 30s-50s then it froze like it does when i'm playing games. i'm not sure how to get the actual results as my computer froze and i had to restart. i'm pretty sure i failed though.

again, thank you for your reply.
Prime95 tests seems to be OK according to the logs. But FurMark freezing is not a good sign. That means either we have issues with GPU card or it's not getting enough power from PSU. Download HWMonitor and check the Temps see if the GPU is overheated. Then see if you can find a alternative GPU card to see if we have the same problem.
My System SpecsSystem Spec
24 May 2012   #7

Windows 7 Home Premium 64bit
 
 

i've done the HWMonitor and i've attatched my results. is there anything else i could do before testing with an alternate gpu. i really don't want to go find one as i'm too confident in finding one.
My System SpecsSystem Spec
26 May 2012   #8

Windows 7 Home Premium 64bit
 
 

i think i might need to update my BIOS. can anyone please guide me through it?
My System SpecsSystem Spec
27 May 2012   #9

Windows 7 Home Premium 64 Bit
 
 

GIGABYTE How to Reflash Motherboard BIOS gives general instructions and then more detailed instructions in PDF files.
My System SpecsSystem Spec
27 May 2012   #10

Windows 7 Home Premium 64bit
 
 

thanks!
do you think this one would work for me?
@BIOS
if so, would I download the @BIOS download (For X79 Chipset motherboards) or the @BIOS download.
My System SpecsSystem Spec
Reply

 Freezing/Crashes when playing games and watching Youtube videos.




Thread Tools



Similar help and support threads for2: Freezing/Crashes when playing games and watching Youtube videos.
Thread Forum
Multiple Crashes while watching videos/playing any games Graphic Cards
Windows Explorer Crashes Repeatedly, playing games or Youtube videos BSOD Help and Support
BSOD Playing games and watching youtube videos! BSOD Help and Support
BSOD playing starcraft II, watching youtube videos BSOD Help and Support
Solved BSOD Playing BF3, watching Youtube videos BSOD Help and Support
Freezing or BSOD when playing games or watching flash videos BSOD Help and Support
[HELP]Computer keep freezing while watching videos and playing games. BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 10:58 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33