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Windows 7: BSOD - Crashes while computer idle/not idle (Unpredictable)


22 May 2012   #1

Windows 7 64bit Ultimate
 
 
BSOD - Crashes while computer idle/not idle (Unpredictable)

Windows 7 Enterprise 64bit
Clean installation to windows 7 from Windows XP professional
Hardware 18 months old
OS installed 2 weeks ago

I am currently facing the lovely BSOD error. The computer was recently upgraded from windows XP to Windows 7 enterprise 64bit , this was a fresh installation from XP. The computer originally came with pre installed with Windows 7 installed but was downgraded to XP to meet company IT requirements. We have now been given the go ahead to trial windows 7. However after installation we are now facing issues of very random BSOD moments. Sometimes while using access or excel. At other times the computer could be totally idle. I would like to mention that our IT team upgraded the RAM in the computer from 4gb to 8gb prior to the Windows 7 installation. I do have a feeling that there is an issue with the memory which is causing this issue. I have attached my BSOD zip pack and would be very appreciative if one of the guru's could assist me on the matter.

Thanks

Wrigh2uk

My System SpecsSystem Spec
.

23 May 2012   #2
Microsoft MVP

 
 

perfmon /report shows that these critical chipset drivers aren't installed:
Quote:
Symptom:[IMG]res://wdc.dll/error.gif[/IMG]
Device drivers are not installed.Cause:A driver has not been installed for this device preventing it from working properly.Details:The device driver for PCI Simple Communications Controller has not been installed. This device will not be available until the correct device driver is installed.Resolution:1. Try installing the drivers using Windows Update.
2. Install the drivers that are on the installation media that came with the device.
3. Check with the manufacturer for an updated driver.Related:Explanation of Error Codes Generated by Device Manager

Symptom:[IMG]res://wdc.dll/error.gif[/IMG]
Device drivers are not installed.Cause:A driver has not been installed for this device preventing it from working properly.Details:The device driver for PCI Serial Port has not been installed. This device will not be available until the correct device driver is installed.Resolution:1. Try installing the drivers using Windows Update.
2. Install the drivers that are on the installation media that came with the device.
3. Check with the manufacturer for an updated driver.Related:Explanation of Error Codes Generated by Device Manager
If needed the PnP ID's for these devices are:
Win32_PnPEntity.DeviceID="PCI\\VEN_8086&DEV_3B64&SUBSYS_304B103C&REV_06\\3&21436425&0&B0"
Win32_PnPEntity.DeviceID="PCI\\VEN_8086&DEV_3B67&SUBSYS_304B103C&REV_06\\3&21436425&0&B3"

Only 35 updates since SP1 - most systems have 75 to 80 (or more). Please visit Windows Update and get ALL available updates.

Android Phone USB device may not be working properly. Please uninstall it to see if that helps. Leave it uninstalled until the system is stable again.

There's a fair presence of Symantec in your memory dumps. I'd suggest testing to see if that's the problem. To do that, please try this:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall Symantec Endpoint Protection
- install the free antivirus and immediately update it
- monitor for further BSOD's

It looks like there's a USB Video device, but we don't have a record of the drivers for it in the DRT (Driver Reference Table located here: Driver Reference Table (DRT) ) I'll have to look them up (and add them to the table) in order to see what device it actually belongs to (I think it's from Magic Control).

Meanwhile I'd check to see if the device that you're using is here: USB Display Adapter-Magic Control Technology Corp.
http://www.sevenforums.com/crashes-d...edictable.html
If so, uninstall the current drivers for it on the system and then download a fresh copy from that website and install them. Ensure that the driver is Windows 7 compatible BEFORE installing it!!!

If all of this doesn't fix the problem, then we have to start looking at hardware issues. Please try the free diagnostics here: http://www.carrona.org/hwdiag.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
Code:

amdxata.sys             Fri Mar 19 12:18:18 2010 (4BA3A3CA)
xVgaMini64.sys          Wed Jun 23 03:23:16 2010 (4C21B664)
mctkmdldr64.sys         Fri Apr 08 04:35:33 2011 (4D9EC8D5)
SRTSP64.SYS             Fri Mar 04 15:39:16 2011 (4D714DF4)
SYMEVENT64x86.SYS       Thu Mar 24 19:02:36 2011 (4D8BCD8C)
ENG64.SYS               Wed Apr 25 05:29:25 2012 (4F97C3F5)
SRTSPX64.SYS            Fri Mar 04 15:39:38 2011 (4D714E0A)
wpsdrvnt.sys            Thu Apr 28 01:55:04 2011 (4DB90138)
EX64.SYS                Wed Apr 25 05:27:28 2012 (4F97C380)
Teefer3.sys             Thu Jan 13 12:34:07 2011 (4D2F378F)
e1k62x64.sys            Tue Apr 06 03:37:39 2010 (4BBAE4C3)
eeCtrl64.sys            Fri Jan 20 18:39:48 2012 (4F19FB44)
EraserUtilRebootDrv.sys Fri Jan 20 18:39:49 2012 (4F19FB45)
xMrMini64.sys           Wed Jun 23 03:28:59 2010 (4C21B7BB)
t1pusb64.sys            Thu Aug 04 02:53:26 2011 (4E3A41E6)
IntcDAud.sys            Fri Oct 15 04:28:17 2010 (4CB810A1)
WpsHelper.sys           Thu Sep 02 21:15:06 2010 (4C804C1A)
mctkmd64.sys            Thu Mar 08 00:36:11 2012 (4F58454B)
igdkmd64.sys            Tue Aug 09 11:31:55 2011 (4E4152EB)
xvgausb64.sys           Mon Jan 25 01:51:01 2010 (4B5D3F55)
xVgaDisp64.dll          Mon Jan 25 01:50:33 2010 (4B5D3F39)
EX64.SYS                Fri Jul 29 09:15:11 2011 (4E32B25F)
ENG64.SYS               Fri Jul 29 09:17:51 2011 (4E32B2FF)
xVgaMini64.sys          Thu Nov 12 04:33:07 2009 (4AFBD653)
xMrMini64.sys           Thu Nov 12 04:33:44 2009 (4AFBD678)
xvgausb64.sys           Thu Nov 12 04:33:14 2009 (4AFBD65A)
xVgaDisp64.dll          Thu Nov 12 04:32:52 2009 (4AFBD644)
EraserUtilDrv11122.sys  Fri Jan 20 18:39:49 2012 (4F19FB45)
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=mctkmdldr64.sys
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=wpsdrvnt.sys
http://www.carrona.org/drivers/driver.php?id=EX64.SYS
http://www.carrona.org/drivers/driver.php?id=e1k62x64.sys
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=WpsHelper.sys
http://www.carrona.org/drivers/driver.php?id=mctkmd64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=EX64.SYS
http://www.carrona.org/drivers/driver.php?id=ENG64.SYS

BSOD BUGCHECK SUMMARY
Code:

Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\052212-42479-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Tue May 22 06:32:39.911 2012 (UTC - 4:00)
System Uptime: 0 days 0:52:10.000
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36024 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  SearchProtocol
FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+36024
Bugcheck code 0000001A
Arguments 00000000`00041790 fffffa80`003e11b0 00000000`0000ffff 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\052212-44085-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Tue May 22 05:39:10.736 2012 (UTC - 4:00)
System Uptime: 0 days 23:56:48.843
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+29ed0 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_igdkmd64.sys
Bugcheck code 00000116
Arguments fffffa80`0777f4e0 fffff880`04832ed0 00000000`00000000 00000000`00000002
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\051812-41901-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Fri May 18 03:28:45.947 2012 (UTC - 4:00)
System Uptime: 2 days 17:33:15.835
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36024 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  EXCEL.EXE
FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+36024
Bugcheck code 0000001A
Arguments 00000000`00041790 fffffa80`00454470 00000000`0000ffff 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\051512-40685-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Tue May 15 09:54:40.987 2012 (UTC - 4:00)
System Uptime: 3 days 23:32:04.572
Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )
BUGCHECK_STR:  0x4E_99
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  COH64.exe
FAILURE_BUCKET_ID:  X64_0x4E_99_nt!MiBadShareCount+4c
Bugcheck code 0000004E
Arguments 00000000`00000099 00000000`0012f2bf 00000000`00000002 00000000`0012fdfe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\050912-70574-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Wed May  9 06:02:21.224 2012 (UTC - 4:00)
System Uptime: 0 days 0:02:08.550
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+29ed0 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_igdkmd64.sys
Bugcheck code 00000116
Arguments fffffa80`0bc02010 fffff880`0565ced0 00000000`00000000 00000000`00000002
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\050312-22510-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Thu May  3 03:34:59.735 2012 (UTC - 4:00)
System Uptime: 0 days 0:01:40.742
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36024 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  AeXNSAgentHost
FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+36024
Bugcheck code 0000001A
Arguments 00000000`00041790 fffffa80`04ac0d30 00000000`0000ffff 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\050312-23696-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Thu May  3 03:32:55.340 2012 (UTC - 4:00)
System Uptime: 0 days 0:17:57.327
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+11718 )
BUGCHECK_STR:  0x4E_2
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  OUTLOOK.EXE
FAILURE_BUCKET_ID:  X64_0x4E_2_nt!_??_::FNODOBFM::_string_+11718
Bugcheck code 0000004E
Arguments 00000000`00000002 00000000`0007fa15 00000000`0021bfff 00000000`00000001
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\050212-31543-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Wed May  2 09:33:32.217 2012 (UTC - 4:00)
System Uptime: 0 days 0:03:46.223
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36024 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+36024
Bugcheck code 0000001A
Arguments 00000000`00041790 fffffa80`033a47f0 00000000`0000ffff 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\050212-49343-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Wed May  2 08:52:24.241 2012 (UTC - 4:00)
System Uptime: 0 days 0:01:32.555
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36024 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  LUCOMS~1.EXE
FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+36024
Bugcheck code 0000001A
Arguments 00000000`00041790 fffffa80`04a14d70 00000000`0000ffff 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\050212-59124-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Wed May  2 07:58:51.131 2012 (UTC - 4:00)
System Uptime: 0 days 1:07:10.980
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36024 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  GfxUI.exe
FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+36024
Bugcheck code 0000001A
Arguments 00000000`00041790 fffffa80`04a7a3b0 00000000`0000ffff 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\050212-34772-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Wed May  2 06:51:15.784 2012 (UTC - 4:00)
System Uptime: 0 days 0:13:43.908
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36024 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  msdt.exe
FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+36024
Bugcheck code 0000001A
Arguments 00000000`00041790 fffffa80`0041a030 00000000`0000ffff 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\050112-32479-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Tue May  1 07:30:53.428 2012 (UTC - 4:00)
System Uptime: 0 days 0:09:19.755
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36024 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  mscorsvw.exe
FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+36024
Bugcheck code 0000001A
Arguments 00000000`00041790 fffffa80`019800f0 00000000`0000ffff 00000000`00000000
BiosVersion = 786H1 v01.05
BiosReleaseDate = 06/09/2010
CPUID:        "Intel(R) Core(TM) i5 CPU         660  @ 3.33GHz"
MaxSpeed:     3330
CurrentSpeed: 3325
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\050112-50715-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Tue May  1 06:29:17.865 2012 (UTC - 4:00)
System Uptime: 0 days 0:01:24.192
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36024 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  AeXNSAgentHost
FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+36024
Bugcheck code 0000001A
Arguments 00000000`00041790 fffffa80`04a623b0 00000000`0000ffff 00000000`00000000
BiosVersion = 786H1 v01.05
BiosReleaseDate = 06/09/2010
CPUID:        "Intel(R) Core(TM) i5 CPU         660  @ 3.33GHz"
MaxSpeed:     3330
CurrentSpeed: 3325
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\050112-57423-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Tue May  1 05:45:11.346 2012 (UTC - 4:00)
System Uptime: 0 days 0:06:05.089
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36024 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+36024
Bugcheck code 0000001A
Arguments 00000000`00041790 fffffa80`003f7b30 00000000`0000ffff 00000000`00000000
BiosVersion = 786H1 v01.05
BiosReleaseDate = 06/09/2010
CPUID:        "Intel(R) Core(TM) i5 CPU         660  @ 3.33GHz"
MaxSpeed:     3330
CurrentSpeed: 3325
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\043012-57595-01.dmp]
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Mon Apr 30 09:50:10.955 2012 (UTC - 4:00)
System Uptime: 0 days 0:51:50.458
Probably caused by : memory_corruption ( nt!MiMapPageInHyperSpaceWorker+1b )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_nt!MiMapPageInHyperSpaceWorker+1b
Bugcheck code 00000050
Arguments fffffa7f`ffffffea 00000000`00000000 fffff800`028b997f 00000000`00000007
BiosVersion = 786H1 v01.05
BiosReleaseDate = 06/09/2010
CPUID:        "Intel(R) Core(TM) i5 CPU         660  @ 3.33GHz"
MaxSpeed:     3330
CurrentSpeed: 3325
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  
My System SpecsSystem Spec
23 May 2012   #3
Microsoft MVP

 
 

Just FYI - the unknown drivers are all related to either Symantec Endpoint Protection or to the Magic Control Technology USB to VGA Video device.

They've been posted to http://www.carrona.org/dvrref.php if you're curious
My System SpecsSystem Spec
.


29 May 2012   #4

Windows 7 64bit Ultimate
 
 

Hey Usasma

Would just like to say a Huge thank you. It was the USB graphic monitor extender we were using. Once removed no more BSOD, and the computer has been running fine ever since. Just ordered another one which is certified compatible with windows 7.

Once again thanks for your help.
My System SpecsSystem Spec
Reply

 BSOD - Crashes while computer idle/not idle (Unpredictable)




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