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Windows 7: BSOD using PS3 Media Server(ataport.sys & ntoskrnl.exe)

22 May 2012   #1
JaysinXero

Windows 7 Ultimate x64
 
 
BSOD using PS3 Media Server(ataport.sys & ntoskrnl.exe)

I get the BSOD most commonly if I'm streaming a video file to my PS3 via PS3 Media Server.

I've never had to deal with a problem like this before, so I'm hoping I get can get some help without having to reinstall windows altogether. I put the two required reports in a zip like the Posting Instructions thread said to do.

- x64
- I upgraded to Windows 7 from Vista
- Full Retail
- The laptop is a few years old. Not sure on the exact age. I got it from my dad

Also, even though the PERFMON says that I don't have an anti virus program, I have Malware Bytes...


My System SpecsSystem Spec
.
23 May 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 


These crashes were caused by memory corruption probably a driver.
Please run these two tests to verify your memory and find which driver is causing the problem.


* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have a Raid update its Driver.




Memtest.
Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5-7 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.


RAM - Test with Memtest86+






Driver Verifier

Quote:
Using Driver Verifier is an iffy proposition.
Most times it'll crash and it'll tell you what the driver is.
But sometimes it'll crash and won't tell you the driver.
Other times it'll crash before you can log in to Windows.
If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise.
Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation"IRP Logging and Force Pending I/O Requests. and click "Next"
NOTE: You can use Low Resource Simulation if you'd like.
From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

If you are using win 8 add these

- Concurrency Stress Test
- DDI compliance checking

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.
Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.


If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Thanks to JCGriff2 & Usasma.

Sysnative Forums

Driver Reference Table (DRT)


Using Driver Verifier to identify issues with Windows drivers for advanced users

Driver Verifier

Using Driver Verifier (Windows Drivers)
My System SpecsSystem Spec
23 May 2012   #3
JaysinXero

Windows 7 Ultimate x64
 
 

Well I did the MEMtest and it said there were no errors, but now I can't even log into windows. I can't login to safe mode either. It crashes at the windows loading screen
My System SpecsSystem Spec
.

23 May 2012   #4
JaysinXero

Windows 7 Ultimate x64
 
 

I took a picture with my phone of the blue screen I'm getting when I try to go to Start Up Repair. I still can't boot Windows or in Safe Mode. I can't do anything.
My System SpecsSystem Spec
23 May 2012   #5
writhziden

Windows 7 Home Premium 64 Bit
 
 

Follow the steps in Troubleshooting Windows 7 Failure to Boot and let us know if you need help as you proceed through those steps or after you are finished with them.
My System SpecsSystem Spec
24 May 2012   #6
JaysinXero

Windows 7 Ultimate x64
 
 

I was doing the SFC Scannow steps and now I can't even boot to safe mode or anything. It tells me ntoskrnl.exe is missing or currupt. It tells me to do Start Up Repair with my Windows 7 disc, but that tells me it can't fix the problem or it tells me it can't find a problem...
My System SpecsSystem Spec
24 May 2012   #7
JaysinXero

Windows 7 Ultimate x64
 
 

Still haven't been able to boot and I'm getting an error saying that ntoskrnl.exe is missing or corrupt. I followed the directions it gave me, which was use the Start Up Repair from my Windows 7 disc, but it didn't do anything.
My System SpecsSystem Spec
24 May 2012   #8
writhziden

Windows 7 Home Premium 64 Bit
 
 

You may have to move to steps 9-10...
My System SpecsSystem Spec
24 May 2012   #9
JaysinXero

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by writhziden View Post
You may have to move to steps 9-10...
Will I be able to make a bootable flash drive ofthe Partition Wizard on a Mac? It's the only other computer I have access too and I'm not even remotely experienced with Macs.
My System SpecsSystem Spec
24 May 2012   #10
writhziden

Windows 7 Home Premium 64 Bit
 
 

I am not sure. I have never used a MAC outside of checking my e-mail. I have asked others who may have experience to take a look at this thread.
My System SpecsSystem Spec
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 BSOD using PS3 Media Server(ataport.sys & ntoskrnl.exe)




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