Explorer.Exe crashed


  1. Posts : 164
    windows 7 ultimate
       #1

    Explorer.Exe crashed


    30min-1hr ago explorer.exe crashed and restarted idk what happened but its been frequent, i got this from the event viewer

    Faulting application name: Explorer.EXE, version: 6.1.7600.16768, time stamp: 0x4d6878c3
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000096
    Fault offset: 0x076234ed
    Faulting process id: 0x7c8
    Faulting application start time: 0x01cd395c921e178e
    Faulting application path: C:\Windows\Explorer.EXE
    Faulting module path: unknown
    Report Id: be6a48b5-a5b6-11e1-9719-001e90f42583

    EventData

    Explorer.EXE
    6.1.7600.16768
    4d6878c3
    unknown
    0.0.0.0
    00000000
    c0000096
    076234ed
    7c8
    01cd395c921e178e
    C:\Windows\Explorer.EXE
    unknown
    be6a48b5-a5b6-11e1-9719-001e90f42583


    Event 2
    Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Windows Explorer because of this error.

    Program: Windows Explorer
    File:

    The error value is listed in the Additional Data section.
    User Action
    1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
    2. If the file still cannot be accessed and
    - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
    3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
    4. If the problem persists, restore the file from a backup copy.
    5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

    Additional Data
    Error value: 00000000
    Disk type: 0

    Hijackthis data included
    any clue why this thing happened?
    --Thanks, Noel--
      My Computer


  2. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #2

    It is best in these situations to go through some basic troubleshooting steps: Troubleshooting Steps for Windows 7


    In regards to some of the troubleshooting steps: Let us know if your system is under warranty. If it is under warranty, do not open up the system unless you are sure the warranty does not become void by doing so.
      My Computer


  3. Posts : 164
    windows 7 ultimate
    Thread Starter
       #3

    Done scanning with malwarebytes , nothing found, scanned with eset 0 infections...seems that apple is causing this thing
      My Computer


  4. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #4

    How did you conclude it was Apple? Did you determine that with the clean startup process?

    If you remove Apple software, make sure to do so in the correct order: Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
      My Computer


  5. Posts : 164
    windows 7 ultimate
    Thread Starter
       #5

    yep....though i didn't find that thing first so i just uninstalled ...deleted all temp files and folders in AppData...done..ccleaner..and registry cleaner
      My Computer


  6. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #6

    Alright. Glad to see the thread solved, at any rate. Let us know if you need further help in the future. Best wishes you do not. :)
      My Computer


  7. Posts : 164
    windows 7 ultimate
    Thread Starter
       #7

    thanks
      My Computer


 

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