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Windows 7: BSOD watching videos, gaming, normal use constantly

23 May 2012   #1

Windows 7 Ultimate x64
 
 
BSOD watching videos, gaming, normal use constantly

Around a week or two ago my computer started getting blue screens and restarting at random times. I tried system restoring before that time and it didn't work, so I just decided to deal with it because I didn't know of a site that dealt with blue screens.


Windows 7 Ultimate x64
Age of the hardware : 6mo - 1 year
Age of OS : 6mo - 1 year

My System SpecsSystem Spec
.

23 May 2012   #2

Windows 7 Ultimate x64
 
 

wat
My System SpecsSystem Spec
23 May 2012   #3

Windows 7 Home Premium 64 Bit
 
 

Please read the http://www.sevenforums.com/general-d...ease-read.html regarding useless posts.

Problematic software:
Code:
Start Menu\Programs\Defraggler	Public:Start Menu\Programs\Defraggler	Public
Start Menu\Programs\Glarysoft\Registry Repair	Cody-PC\Cody:Start Menu\Programs\Glarysoft\Registry Repair	Cody-PC\Cody
  • I recommend against 3rd party defrag tools. Windows has some nice command line flags for the defrag command that will accomplish the same tasks as 3rd party programs. The -b and -w flags will defrag boot files and the boot registry items as well as compact the data to the center of the disk for faster access.
    defrag c: -b
    defrag -c -v -w
    The first command optimizes boot performance for the Windows drive by defragmenting boot files and boot registry items.

    The second command includes all drives on the system through the -c command and optimizes the drives by compacting the data to the center of the disk. Verbose output through the -v option is optional to provide the user with more information about the defrag tasks. The commands have to be run in an Elevated Command Prompt.

    For more flags, see Disk Defragmenter - Open and Use.

  • Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

    In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to Optimize Windows 7.


You had one crash related to your USB ports:
  • Start with USB Driver - General Fix for Problems to resolve the USB issues. Also, USB ports can sometimes enter a safe power state to protect the system from power surges due to USB devices. To reset the USB ports to a nominal power state:
    1. Shut down and turn off the computer.
    2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
    3. "Remove the computer from any port replicator or docking station, disconnect
      cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
    4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
      power from components is drained to clear the software connections between the BIOS
      and hardware and clear any corruption in the temporary memory.
    5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
      and mouse should suffice and be the only peripherals reconnected.
    6. Turn it on to reinitialize the software connections between the BIOS and hardware


The remainder of your crashes primarily indicate hard disk problems. This could mean hard disk corruption, bad sectors, a failing hard disk, Windows files or registry corruption, viruses, or memory problems.
  • If you are overclocking any hardware, please stop.

  • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log (you may need to search for wininit instead of chkdsk).
    For any drives that do not give the message:
    Windows has checked the file system and found no problems
    run disk check again as above. In other words, if it says:
    Windows has made corrections to the file system
    after running the disk check, run the disk check again.

  • Run the short and long tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, uninstall it in device manager and see if the system performs better.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.

  • Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the Good and Free system security combination. for better security steps and scanning tools. Make sure to update the security software before running the full scan.

  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
.


24 May 2012   #4

Windows 7 Ultimate x64
 
 

I have done all of the steps up until SFC scan, but only because it tells me the errors cannot be fixed after the five times I've done it. I did leave memtest86 up when I went out last night and it got through 3 passes no problem. Going to leave it up again today/tonight along with the memory diagnostic tool tomorrow.
My System SpecsSystem Spec
24 May 2012   #5

Windows 7 Home Premium 64 Bit
 
 

The errors would indicate a downloaded theme or transformation package. Are you using any 3rd party themes?

There are some errors that may or may not be related to a theme/transformation package. For those, I would recommend a Repair Install of Windows 7.

You may need steps 1-3 and steps 6-7 of Clean Reinstall - Factory OEM Windows 7 to obtain installation media and backup your system. I do recommend backing up your important data in case the repair install fails to complete due to a crash. Typically, repair install will go off without a problem and no data or programs are lost, but with an unstable system, it is always good to be prepared.
My System SpecsSystem Spec
27 May 2012   #6

Windows 7 Ultimate x64
 
 

Only things that would come close to a theme changer would be Rainmeter that I use. I reinstalled Windows 7 and there were no bluescreens for a day, but then I downloaded diablo 3 and the bluescreens started to happen again. I looked up Diablo 3 bluescreen problem on google and tons of links came up to people having the same problem. I uninstalled D3 for the time being and we'll see how it goes.
My System SpecsSystem Spec
27 May 2012   #7

Windows 7 Home Premium 64 Bit
 
 

Alright, nice troubleshooting step. Best of luck!
My System SpecsSystem Spec
27 May 2012   #8

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by writhziden View Post
Alright, nice troubleshooting step. Best of luck!
Thank you for your help by the way, I really do appreciate it!
My System SpecsSystem Spec
27 May 2012   #9

Windows 7 Home Premium 64 Bit
 
 

You're welcome. Let us know how things go and whether you need further help or the problem is solved.
My System SpecsSystem Spec
29 May 2012   #10

Windows 7 Ultimate x64
 
 

I'm posting new dump files and a perfmon report. I did wipe the computer and reinstall Windows 7 on it, and these things are still going on. BAD_POOL_HEADER, IRQL_NOT_LESS_OR_EQUAL, INTERRUPT_EXCEPTION etc.
My System SpecsSystem Spec
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 BSOD watching videos, gaming, normal use constantly




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