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Windows 7: BSOD 0x00000116 recently when playing games

23 May 2012   #1
tHeGeNiUs

Windows 7 Ultimate x86
 
 
BSOD 0x00000116 recently when playing games

Hello,.....

I have a Toshiba L500 laptop with intel GMA4500 HD integrated card, and from about 3 days ago, a BSOD with the error code 0x00000116 started to show up when playing games (I was playing counter strike source, Hitman blood money and flatout 2), i tried downgrading the graphics driver and upgrading it but no good, this did not happen at all before that time, i got the BSOD for twice now and i uploaded the 2 memory dump files in .ZIP attached file, hope you can help me finding the problem, i know that 0x116 is about the timeout of display reset, also i had no new programs installed or new devices installed, thanks.


Specs:
Windows 7 Ultimate x86
4 GB Ram
Intel Core 2 DUO T6600 @2.2GHz Processor
Intel GMA 4500 HD Graphics Card
Toshiba L500-1KK Laptop


My System SpecsSystem Spec
.
23 May 2012   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Re your 116
Quote:
"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps CPUID - System & hardware benchmark, monitoring, reporting
STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
23 May 2012   #3
tHeGeNiUs

Windows 7 Ultimate x86
 
 

Thanks for replying, but i have a question

does this mean that my minidump files are clean and no serious problems in my computer other than a dust on the motherboard??, i mean there's no software issues related to my minidump files ?
My System SpecsSystem Spec
.

23 May 2012   #4
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

* One step at a time please...
Suggest you do ALL the troubleshooting steps {that ARE applicable to a Laptop}as listed to help with your current problem.{s}
Then should you get any more DMP's submit them here for us to analyze.

* It would be advisable to update to SP1 asap too.

Please run the System Update Readiness Tool (SURT) and then update to SP-1

32 Bit

Download: System Update Readiness Tool for Windows 7 (KB947821) [May 2012] - Microsoft Download Center - Download Details

64 Bit

Download: System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [May 2012] - Microsoft Download Center - Download Details


Now update to SP-1

Learn how to install Windows 7 Service Pack 1 (SP1)

Download: Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) - Microsoft Download Center - Download Details











My System SpecsSystem Spec
08 Jun 2012   #5
tHeGeNiUs

Windows 7 Ultimate x86
 
 

Hello again,....

This time i have some other BSOD's with different error codes, i can't see a reason for why this happens, here's my MINIDUMP files in the attachments, also these BSOD's appears when playing games.
My System SpecsSystem Spec
08 Jun 2012   #6
writhziden

Windows 7 Home Premium 64 Bit
 
 

You are still getting the 0x116 crashes. I also see an issue with ESET. I would recommend re-installing ESET and seeing if that helps.
  • Use the ESET Uninstall tool to remove the software.
  • Download a fresh copy of ESET.
  • Install the fresh copy of ESET.

Still have crashes that are DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
  • If you are overclocking any hardware, please stop.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.


Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For NVIDIA:
    • Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
    • Restart your computer
    • Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
    • If any remain of the above, uninstall one at a time
    • If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
  6. For AMD:
    • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
    • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
      1. Click Start Menu
      2. Right Click My Computer/Computer
      3. Click Manage
      4. Click Device Manager from the list on the left
      5. Expand Display adapters
      6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK

        Alternatively:
        1. Login as an adminstrative user
        2. Click Start Menu
        3. Click Control Panel
        4. Click Hardware and Sound
        5. Click Device Manager (the last link under Devices and Printers)
        6. Expand Display adapters
        7. Do the following for each adapter (in case you have multiple display cards)
          • Right click the adapter
          • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
          • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  7. Restart your computer after uninstalling drivers for all display cards
  8. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.


Make sure to do all the steps previously laid out in post #2 for the 0x116 crashes.
My System SpecsSystem Spec
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