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Windows 7: BSOD while in outlook (intermitent)

25 May 2012   #1
steveo9043

windows 7 home 64bit
 
 
BSOD while in outlook (intermitent)

Keep getting a BSOD randomly (outlook 2003 is always open when it happens). Whenever I try to reproduce the BSOD I cant.

windows 7 home premium
64bit
dell

Attached are some files and reports that might help. USBHUB.sys seems to be the issues but I can not correct it. I think I did then a week later it will happen 4 times in a row.


My System SpecsSystem Spec
25 May 2012   #2
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

This has been happening for quite a while hasn't it? Anyways, from beginning to end, the same issue occurs in that there's a timeout occurring when the usbhub is attempting to suspend a usb device's connected port. This can be caused be a usb device, the usb device's drivers, or a failure of the usb controller (motherboard) or the BIOS/chipset drivers.

I can tell you right now that Dells are notorious for their motherboards failing early, and it commonly starts off by USB hub failure. This case may be reflective of that. Still, we should go the driver route first before having to deal with Dell tech support. Your best option at the moment is the go to the Dell website and update all drivers, especially chipset drivers and the BIOS. Any firmware will also be beneficial. Don't forget other items you may have internally that may seem innocuous, like an internal webcam or the trackpad. While the trackpad commonly runs off PS/2 interface on Dell laptops, it can perchance use USB, and I know the internal webcam uses USB.

If all the updating doesn't fix things, then I recommend turning on Driver Verifier. Do not select the following checks: Force Pending I/O Requests, IRP Logging, and Low Resource Sim. Make sure to restart system after you finish setup. If you experience a boot loop afterwards, go into Safe Mode by pressing F8 prior to Windows logo and disable DV there. Provide us any new crashdumps.
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 BSOD while in outlook (intermitent)




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