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Windows 7: Windows 7 Ultimate freezes on the 'welcome' screen


25 May 2012   #1

Windows 7 Ultimate
 
 
Windows 7 Ultimate freezes on the 'welcome' screen

Dear friends,

I am sorry to bother you but my PC whose OS is Windows 7 Ultimate x86 froze on the 'welcome' screen today! I freaked out and tried everything I could to make it work, but I couldn't. It only runs under Safe Mode which is making me go crazy. Please tell me what to do. I already tried Start Up repair and obviously didn't work!

Thank you
Best Regards
Stefany

My System SpecsSystem Spec
.

25 May 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hello Stefany

Follow the steps described in the tutorial Troubleshooting Windows 7 Failure to Boot , and let us know the result.
My System SpecsSystem Spec
25 May 2012   #3

Windows 7 Ultimate
 
 

Thank you arc, now I am at the 3rd step. Wish me luck, after I try everything in that post I will write here again to tell you what happened.
My System SpecsSystem Spec
.


25 May 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by Stefany93 View Post
Thank you arc, now I am at the 3rd step. Wish me luck, after I try everything in that post I will write here again to tell you what happened.
I hope it will be solved at the completion of 4th step
My System SpecsSystem Spec
25 May 2012   #5

Windows 7 Ultimate
 
 

I hope 'cause it has been really freaking me out and I dare to call myself programmer and can't deal with such a simple thing
My System SpecsSystem Spec
25 May 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

How the situation is , now ? Have you tried startup repair for three different times ?

In my best assumption, it should be fixed now.
My System SpecsSystem Spec
25 May 2012   #7

Windows 7 Ultimate
 
 

Right now I am scanning with the Malware software and there says it has detected 3 objects. Should I wait until it finishes scanning or make the start up repair 3 times now?
My System SpecsSystem Spec
25 May 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Complete the scan.

Most of the times, this hangs take place due to corruptions in MBR. Startup repair fixes it. But if in some case startup repair fails, it is to run for three times, with restarts after every single run.
My System SpecsSystem Spec
25 May 2012   #9

Windows 7 Ultimate
 
 

Hi arc, I did the three times start up repair thing but unfortunately it didn't work, it still freezes in the welcome screen it is like, the circle is moving and after like 1 min, a dark-purple screen appears and the cursor and that's it. I am going to sleep now, thanks for your help and tomorrow I am gonna do the rest of what that tutorial says I have to do. Good night!
My System SpecsSystem Spec
25 May 2012   #10
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

in the morning, try step 7 at first .... SFC -SCANNOW Run in Command Prompt at Boot.

If still not working, you may got some moisture in your RAM stick. First, unplug the power supply, open the case , remove the RAM, clean the edges with cotton cloth, put the ram stick back in its slot, connect teh power back, and boot.

And, let us informed
My System SpecsSystem Spec
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 Windows 7 Ultimate freezes on the 'welcome' screen




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