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Windows 7: Interactive logon process has failed...

25 May 2012   #1
chiva96

64
 
 
Interactive logon process has failed...

So a while back I was watching a video and a pop up appeared and I it asked me if I wanted to download something and I clicked no. But that same pop up continuously appeared and I accidentally clicked yes. The computer froze so I forced shut down and whrn I tried to turn it on again, the BSOD appeared. It turned off a second time and then when it restared, the safe mode window appeared and I ran that and it tried to fix the problem but now whenever I try to get on, there is a black screen with a window that says" interactive logon process has failed. Please consult the event log" I click ok and I just appears again. There is no getting past it and I am unable to do anything on my. Computer. Please help


My System SpecsSystem Spec
.
25 May 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Please download the free version of Malwarebytes.
Update it immediately.
Do a full system scan
Let us know the results at the end.

Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!
My System SpecsSystem Spec
25 May 2012   #3
chiva96

64
 
 

I am unable to get past the interactive logon
window. Seeing that screen is all I can do right now
My System SpecsSystem Spec
.

26 May 2012   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by chiva96 View Post
I am unable to get past the interactive logon
window. Seeing that screen is all I can do right now


Have you tried booting into safe mode (F8)?

Have you tried booting from the win 7 dvd?
My System SpecsSystem Spec
26 May 2012   #5
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

chiva,
You are now a sadder but wiser (at least, I hope) person.

Now the solution to your problem is simple:

Using a good computer, Put WDO on a usb stick.

Turn off the bad computer.

Insert the USB stick containing WDO.

Boot from the USB stick.

WDO will run a quick scan. When that finishes, run a scan over all of your drives.

WDO does not run Win 7. WDO does remove your malware.

WDO, Windows Defender OFFLINE, is NOT Windows Defender.

Please use the WDO link in my signature.

There you will find instructions. We also have a tutorial on WDO.

Here is the procedure that I use with WDO.

HOW TO USE WINDOWS DEFENDER OFFLINE ON A USB STICK
Windows Defender Offline
is a free standalone, bootable malware and virus remover from Microsoft.
performs an offline scan of an infected PC to remove viruses, rootkits and other advanced malware.

Download Windows Defender Offline (about 764 kB)

You will have the choice of downloading the 32bit version (x86) or the 64 bit version (x64).
The link will help you determine whether you are running a 32 bit version or 64 bit version of Windows

NOTE!! You can download and prepare a 32 bit version using a 64 bit version of Windows
NOTE!! You can download and prepare a 64 bit version using a 32bit version of Windows.

You run the 32 bit version on a 32 bit version of Windows.
You run the 64 bit version on a 64 bit version of Windows.

The 32 bit download file name is: mssstool32.exe
The 64 bit download file name is: mssstool64.exe

For the curious, this program was originally name Microsoft Standalone System Sweeper.


INSTALLATION:
You will need an Internet Connection.
Insert 512 mB (Microsoft’s 256 mB is no longer accurate) or larger USB stick into a usb port.
Run the downloaded program--mssstool64.exe or mssstool32.exe
NEXT button
Choose the option On a USB flash drive that is not password protected
NEXT button
NEXT button
.
The install program will format the usb stick using the NTFS format.
The install program will download about 210 mB.
The install program will name the USB stick WDO_Media32 or WDO_Media64
The WDO_Media32 usb stick will have used space of 255 mB (268,140,544 bytes)
The WDO_Media64 usb stick will have used space of 282 mB (296,165,376 bytes)
You can expect the number of mB to increase as more malware appears.

UPDATE Windows Defender Offline USB stick:
reinsert the usb stick
run the installation program, mssstool64.exe or mssstool32.exe, again.
the update will download about 66 mB (mssstool32.exe) and 68 mB (mssstool64.exe).

Since the malware database is sometimes updated several times in a day, always update before running.

PERFORM AN OFFLINE SCAN
Bootup your computer from the USB stick
Windows Defender Offline will automatically perform a quick scan.
After the quick scan finishes, Choose Full Scan
Select all of your drives

The initial, full scan can easily take several hours, but
Remember, your computer is being very thoroughly checked for all types of malware.


RESULTS OF THE SCAN
The results will be in 4 log files in:
\Windows\Microsoft Antimalware\Support
Upload the four log files please.
My System SpecsSystem Spec
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