New Computer BSOD twice in last week.


  1. Posts : 2
    Windows 7 Home Premium 64 bit
       #1

    New Computer BSOD twice in last week.


    Is Windows 7 . . . - x86 (32-bit) or x64 ? (x64) - the original installed OS on the system? (Original) - an OEM or full retail version? (OEM) - OEM = came pre-installed on system - Full Retail = you purchased it from retailer - What is the age of system (hardware)? (4 Months) - What is the age of OS installation (have you re-installed the OS?) (4 Months, have not re-installed)

    Major changes: Installed a few programs, DVD Flick, an update to EVE Online, an update to League of Legends, and an updated graphics driver.

    DMP files attached.

    DXDIAG Also attached.
      My Computer


  2. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #2

    Symantec is a frequent cause of BSOD's.
    I would recommend you remove it asap and replace it with Microsoft Security Essentials AT LEAST TO TEST

    http://us.norton.com/support/kb/web_...080710133834EN

    Microsoft Security Essentials - Free Antivirus for Windows
      My Computer


  3. Posts : 28,845
    Win 8 Release candidate 8400
       #3

    Please follow JMH's suggestions FIRST.

    Then these drivers need updating





    ALSO

    Please remove any CD visualization programs such as Daemon Tools and Alcohol 120%.

    They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.

    Use this SPTD uninstaller DuplexSecure - Downloads DuplexSecure - FAQ

    when you're done you can use this Freeware:

    MagicISO Virtual CD/DVD-ROM (MagicDisc) in its place

    Using MagicISO to create ISO image files
    Last edited by Brink; 03 Jun 2012 at 17:15. Reason: removed spam reference
      My Computer


  4. Posts : 2
    Windows 7 Home Premium 64 bit
    Thread Starter
       #4

    Update


    I will not be doing JMH's recommendation, no offense, because it worked fine for 4 months with Norton, and I happen to like it, even though the world seems to not like it. I will uninstall Daemon tools and update the drivers you suggested. Will report back.
      My Computer


  5. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #5

    You sought the advice that we gave.... and yes! It is up to you to take it or not.
    Good luck!
      My Computer


  6. Posts : 28,845
    Win 8 Release candidate 8400
       #6

    Motornerve said:
    I will not be doing JMH's recommendation, no offense, because it worked fine for 4 months with Norton, and I happen to like it, even though the world seems to not like it. I will uninstall Daemon tools and update the drivers you suggested. Will report back.
    The world doesnt like it with good reason. I have over 10,000 BSODS under my belt and used to be a norton fan until they became bloated and started causing BSODS.

    It is your call but if you continue to crash we will suggest again that you remove it and if you dont leave you to your own devices.

    Good luck
      My Computer


 

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