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Windows 7: New Computer BSOD twice in last week.

26 May 2012   #1
Motornerve

Windows 7 Home Premium 64 bit
 
 
New Computer BSOD twice in last week.

Is Windows 7 . . . - x86 (32-bit) or x64 ? (x64) - the original installed OS on the system? (Original) - an OEM or full retail version? (OEM) - OEM = came pre-installed on system - Full Retail = you purchased it from retailer - What is the age of system (hardware)? (4 Months) - What is the age of OS installation (have you re-installed the OS?) (4 Months, have not re-installed)

Major changes: Installed a few programs, DVD Flick, an update to EVE Online, an update to League of Legends, and an updated graphics driver.

DMP files attached.

DXDIAG Also attached.


My System SpecsSystem Spec
.
26 May 2012   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Symantec is a frequent cause of BSOD's.
I would recommend you remove it asap and replace it with Microsoft Security Essentials AT LEAST TO TEST

http://us.norton.com/support/kb/web_...080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
26 May 2012   #3
zigzag3143

Win 8 Release candidate 8400
 
 

Please follow JMH's suggestions FIRST.

Then these drivers need updating





ALSO

Please remove any CD visualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller DuplexSecure - Downloads DuplexSecure - FAQ

when you're done you can use this Freeware:

MagicISO Virtual CD/DVD-ROM (MagicDisc) in its place

Using MagicISO to create ISO image files
My System SpecsSystem Spec
.

26 May 2012   #4
Motornerve

Windows 7 Home Premium 64 bit
 
 
Update

I will not be doing JMH's recommendation, no offense, because it worked fine for 4 months with Norton, and I happen to like it, even though the world seems to not like it. I will uninstall Daemon tools and update the drivers you suggested. Will report back.
My System SpecsSystem Spec
26 May 2012   #5
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

You sought the advice that we gave.... and yes! It is up to you to take it or not.
Good luck!
My System SpecsSystem Spec
26 May 2012   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Motornerve View Post
I will not be doing JMH's recommendation, no offense, because it worked fine for 4 months with Norton, and I happen to like it, even though the world seems to not like it. I will uninstall Daemon tools and update the drivers you suggested. Will report back.
The world doesnt like it with good reason. I have over 10,000 BSODS under my belt and used to be a norton fan until they became bloated and started causing BSODS.

It is your call but if you continue to crash we will suggest again that you remove it and if you dont leave you to your own devices.

Good luck
My System SpecsSystem Spec
Reply

 New Computer BSOD twice in last week.




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