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Windows 7: BSOD While Playing Call of Duty MW1 & 2


27 May 2012   #1

Windows 7 Ultimate x64
 
 
BSOD While Playing Call of Duty MW1 & 2

Hi guys

So for the last year or so ive been getting Random BSOD in COD MW 1 & MW2 and im really getting sick of it. Also these are the only games that ever do it. It seems to happen mostly in MW 1 Single player and Multi as well as MW2 Multi (but Single is ok ) It happens about 4 minutes into my 1st match

At first i suspected it might be, because MW1 and 2 both use the iw3sp.exe (Solo) and iw3mp.exe (Multi)

- Its not Hardware related, it built my PC myself and all the hardware is Fine, i even upgraded my RAM to 16gb and GPU to an ATI 6970

- Ive Updated my GPU Drivers to latest as well as trying Old ones

- I have no viruses and so regular Scans with Malware Byes and ESET NOD 32

So i think it might be software related

I've attached the Mini Dump file Bellow

Any help would be greatly appreciated

Thank you

Specs :

CPU : AMD 6-core 1090T 3.2GHz
RAM : 16GB DDR3 1600MHz
HDD : 2x2TB 7200RPM HDD
GPU : ATI XFX HD6970
OS : Windows 7 Ultimate 64bit


My System SpecsSystem Spec
.

27 May 2012   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Your analysis indicates a 0x116 error.

Quote:
"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps
CPUID - System & hardware benchmark, monitoring, reporting
STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
28 May 2012   #3

Windows 7 Ultimate x64
 
 
New info

Ok, so i have GPU-Z and CPU-Z as well as Speecy whch tells me all my PC temps

In load these are my Current Temps

CPU 25C
Motherboard 34C
GPU ATI 6970 55C (checked Online and this is normal Temp
HDD's 22C each

all seems normal, i even tryed upping my front 2 fans to Max and top 200mm and back fans to max. As well as Tunning up the GPU fan speed to 50% and 75%
(Very load since its stock GPU)

* Still Random BSOD's
(i tryed the STOP 0x116: VIDEO_TDR_ERROR troubleshooting link and problem still there)

Any other ideas would be greatly appreciated
Thank You
My System SpecsSystem Spec
.


28 May 2012   #4
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Upload any further DMP's for analysis.
My System SpecsSystem Spec
06 Jun 2012   #5

Windows 7 Ultimate x64
 
 

All the DMP's I receive from the BSOD seem to be the same stop 0x116 code so I don't think there will be any difference in the DMP
Let me know what you think.
My System SpecsSystem Spec
06 Jun 2012   #6

Windows 7 Home Premium 64 Bit
 
 

Please follow the http://www.sevenforums.com/crashes-d...tructions.html and upload the full crash reports and not just the .dmps. The full crash reports may yield information that the .dmps missed.
My System SpecsSystem Spec
07 Jun 2012   #7

Windows 7 Ultimate x64
 
 

Thanks for replying, i've uploaded the Full Report here
My System SpecsSystem Spec
07 Jun 2012   #8

Windows 7 Home Premium 64 Bit
 
 

You have both nVidia drivers and ATI drivers installed for your graphics card. This is likely to cause conflicts.


Crash was DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
  • If you are overclocking any hardware, please stop.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.


Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For NVIDIA:
    • Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
    • Restart your computer
    • Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
    • If any remain of the above, uninstall one at a time
    • If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
  6. For AMD:
    • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
    • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
      1. Click Start Menu
      2. Right Click My Computer/Computer
      3. Click Manage
      4. Click Device Manager from the list on the left
      5. Expand Display adapters
      6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK

        Alternatively:
        1. Login as an adminstrative user
        2. Click Start Menu
        3. Click Control Panel
        4. Click Hardware and Sound
        5. Click Device Manager (the last link under Devices and Printers)
        6. Expand Display adapters
        7. Do the following for each adapter (in case you have multiple display cards)
          • Right click the adapter
          • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
          • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  7. Restart your computer after uninstalling drivers for all display cards
  8. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.


The crash also was a 0x116 TDR Error crash.

  • Quote   Quote: Originally Posted by H2SO4 View Post
    These are all stop 0x116 VIDEO_TDR_FAILURE conditions.

    It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.

    Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash. As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds. If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

    If playing with video driver versions hasn't helped, make sure the box is not overheating. Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU. Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference. If so, it might be as simple as dust buildup and subsequently inadequate cooling.
    The above quote was taken from http://www.sevenforums.com/crashes-d...tml#post280172, which is linked to in usasma's thread about this error. Closely follow the first three posts of usasma's thread outlining STOP 0x116: VIDEO_TDR_ERROR troubleshooting and proceed through each step. Let us know if you need further help.
My System SpecsSystem Spec
07 Jun 2012   #9

Windows 7 Ultimate x64 SP1
 
 

You say this started a year ago - does that coincide with when you built the computer?
My System SpecsSystem Spec
08 Jun 2012   #10

Windows 7 Ultimate x64
 
 
Reply

Thanks for the Info writhziden, i was getting the BSOD before i started running ATI & Nvidia (for PhysX).

* Im not Overclocking at all

* I ran the SFC /SCANNOW Command - System File Checker in CMD and it says "Windows Resource Protection found corrupt files but was unable to fix some of them." i ran 3 time like you said after rebooting after each run
(BTW i have re-installed Windows 7 multiple times and even with a fresh copy the BSOD remained.

* I have Included the sfcdetails.txt

i followed your instructions on Uninstalling the GPU Driver and re-installed them, i played for a solid 3 hours with no BSOD then suddenly BSOD


In answer to your question Kegobeer I built the PC myself about 2 years ago and in that time it has BSOD in COD4 Multi and MW2 Multi (NOT singleplayer) allways giving the same BSOD Code/error.
I upgraded my GPU from a 5870 to a 6970 and my RAM from 8GB to 16GB and the BSOD has occured on both the 5870 and 6970 so its not Hardware related i think.
My System SpecsSystem Spec
Reply

 BSOD While Playing Call of Duty MW1 & 2




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