Random Bsod/blackscreen

Jerkan90 · 27 May 2012

Hello!

I just did a re-installation of windows 7 professional 64bit and started having random blackscreens forcing me to manually reboot the PC. I've had similar problems before and it was some driver issues, but I have no idea how to find out what it is that makes the PC have blackscreens. My PC components worked good before the re-installation of Windows.

My components are:
Motherboard: Asus p6t-SE
CPU: core i7 920
GPU: Asus GTX 580
PSU: Corsair HX 750

Thanks in advande!

JMH · 27 May 2012

1.Re your stop 0x116

"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps CPUID - System & hardware benchmark, monitoring, reporting

STOP 0x116: VIDEO_TDR_ERROR troubleshooting

2.Asacpi.sys

The pre 2009 version of this driver is a known BSOD cause.

Please visit this link: Asus tek computer inc. -support- drivers and download p7p55d le

ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE
ASUSTeK Computer Inc. - Motherboards- ASUS P5K-VM

Scroll down to the utilities category, then scroll down to the "atk0110 driver for windowsxp/vista/windows 7 32&64-bit" (it's about the 12th item down).

Download and install it.

Go to c:\windows\system32\drivers to check and make sure that the asacpi.sys file is date stamped from 2009 or 2010 (not before).

Jerkan90 · 27 May 2012

Thanks for answering!

Installed the new Asacpi.sys and it's stamped as 2009, fingers crossed!

JMH · 27 May 2012

Is indeed a pleasure.
Safe surfing.

Jerkan90 · 31 May 2012

Well, it seems the problem remains =/

Sometimes the screen just goes blank, other times the fans rev up to max and the screen goes bland. I'm forced to manually reboot the computer in both cases. Dumpfiles aren't made every time, but I got one today which I've attached.

*EDIT* I guess it's faulty hardware as the computer is having problem to boot up sometimes now. Every once in a while the screen won't start up and it requires me to reboot a couple of times untill it will start. Tried clearing CMOS and it didn't help. I guess I'll turn in the computer to the computershop to have them examine the hardware.

writhziden · 02 Jun 2012

Make sure to get all your Windows updates installed. I note Service Pack 1 has not yet been installed.

Let us know what the computer shop finds. It is likely the graphics card, but it could be the motherboard, RAM, PSU, or CPU (in that order of likelihood), as well.