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Windows 7: Unexpected BSOD (0x000000f4) on a new system

03 Jun 2012   #11
usasma
Microsoft MVP

 
 

Just FYI - at work we don't ever repair disks.
We have found that most times the bad sectors are a "warning" that the disk is going to fail again soon - so we just replace the hard drive.

If you choose to continue to use the disk (as some people do), be sure to backup your data regularly as there's no telling if/when the hard drive will die on you.

Good luck!


My System SpecsSystem Spec
.
03 Jun 2012   #12
easwar2641993

Desk: Win 7 SP1 HP 64BIT & Lap:Win 8.1 Pro 64BIT
 
 

Quote   Quote: Originally Posted by usasma View Post
Just FYI - at work we don't ever repair disks.
We have found that most times the bad sectors are a "warning" that the disk is going to fail again soon - so we just replace the hard drive.

If you choose to continue to use the disk (as some people do), be sure to backup your data regularly as there's no telling if/when the hard drive will die on you.

Good luck!
The problem has been identified.

Well,I just can't do my work while expecting for that "unknown" BSOD.So I just wanted to do some more "research" from the hardware point of view.I switched off fans and other things inorder to hear sounds produced by system(I have hearing issues and stupid hearing aids will take all sounds).

1)I heard some grinding like noises from hard drive during boot up and it stopped just after showing welcome screen.
2)Just after shut down I heard a single click sound from hard disk.
3)I felt some vibrations in the hard disk when I took it in my hand.
IMPORTANT OBSERVATION:when I was doing nothing in the system but still hard disk is on my hand,I felt like it's motor suddenly has stopped.And system stopped responding,all icons went away,only wallpaper and finally a beautiful BSOD with code f4.I am happy to identify the cause.

But still I am following you if it is really a hard disk issue or not.Should I RMA it?May be that updating the firmware for no reason made this hard disk to operate like this?then why should they offer to update for better performance.I am not going to update a HDD firmware in my life anymore!

My System SpecsSystem Spec
03 Jun 2012   #13
easwar2641993

Desk: Win 7 SP1 HP 64BIT & Lap:Win 8.1 Pro 64BIT
 
 

Quote   Quote: Originally Posted by usasma View Post
Just FYI - at work we don't ever repair disks.
We have found that most times the bad sectors are a "warning" that the disk is going to fail again soon - so we just replace the hard drive.

If you choose to continue to use the disk (as some people do), be sure to backup your data regularly as there's no telling if/when the hard drive will die on you.

Good luck!
I am totally disagreeing about replacing my hard disk.Since seagate always sends "CERTIFIED REPAIRED HARD DISK" and not a new one.
I am not liking these repaired hdds because once I had a 320gb seagate HDD and it has got some serious issue of not recognizing after 2 years of purchasing.Then I got replacement hard disk which was a "CERITIFIED REPAIRED HDD" and just for testing I tested it with HDTunes and found 2 warnings-Reallocated Sector count and Spin re-try count.But "unfortunately" Seatools found no issues with this HDD and PASSed in all tests.After 1 year of using it,I got the some error due to bad sectors and this time,Seatools found issues and got replaced again.This time too,stupid Seagate sent me "Certified repaired hard disk" and found the same 2 warning in HDTunes and seatools found no issues.

I don't know what should I do?Because even after replacement,we have to use Hard disk but have to expect disk failure since it got 2 warnings in HDTunes.We are in a very tight budget and cannot afford a new hard disk this time.But no choice.

Is this "CERTIFIED REPAIRED HARD DISK" good?Can we safely put important data to it?
My System SpecsSystem Spec
.

03 Jun 2012   #14
usasma
Microsoft MVP

 
 

If you're hearing noises from the hard drive - that's not a good thing.
NEVER rely on your hardware, ALWAYS backup up!

Seagate is a reputable company, but they have standards for what they can/cannot do.

For example, there's one company that I deal with that will not pay us to replace a hard drive unless it fails their diagnostic test. In most cases that isn't a problem - but on occasion we do get different results depending on the test we use. The customer wants to be sure - but the company won't do anything because it passed their test. What is the customer to do at this point?

If money is that tight, then use the hard drive - but be sure you keep an updated backup at all times.
Seagate will fix/repair/replace the hard drive under whatever warranty they offer you - but that's no help if you haven't backed up your stuff.

Good luck!
My System SpecsSystem Spec
04 Jun 2012   #15
easwar2641993

Desk: Win 7 SP1 HP 64BIT & Lap:Win 8.1 Pro 64BIT
 
 

Quote   Quote: Originally Posted by usasma View Post
If you're hearing noises from the hard drive - that's not a good thing.
NEVER rely on your hardware, ALWAYS backup up!

Seagate is a reputable company, but they have standards for what they can/cannot do.

For example, there's one company that I deal with that will not pay us to replace a hard drive unless it fails their diagnostic test. In most cases that isn't a problem - but on occasion we do get different results depending on the test we use. The customer wants to be sure - but the company won't do anything because it passed their test. What is the customer to do at this point?

If money is that tight, then use the hard drive - but be sure you keep an updated backup at all times.
Seagate will fix/repair/replace the hard drive under whatever warranty they offer you - but that's no help if you haven't backed up your stuff.

Good luck!
I have already sent to nearest Seagate unit and waiting for either a "Certified Repaired HDD" or a new HDD if I am lucky.By the way I am using my previous "CERTIFIED REPAIRED HDD" of 320GB Size whose health state is a warning state in HDTunes but passes all tests in both Seatools for DOS and Windows.I think after a lot of searches in internet,that this "CRHDD" is just good as new but there are people who says this is bad but may be their mishandling or unluckiness.
Since only Reallocated Sector count and Spin retry count are in warning state and I learned Reallocated Sector count won't become a problem if it's number is constant.Also S.M.A.R.T of HDD detected that there was a problem before it became a "CRHDD",and it is corrected by Seagate and they just can't or forgot to reset that S.M.A.R.T info.
Till now there is no errors,blue screen,reallocated sector count is only 33 which is still constant.I will report if the same BSOD occurs again and that might be due Motherboard itself or the power chord of HDD which I haven't replaced yet.
Computer is a bit slow but really it is unnoticeable.It might be because of smaller Cache.This 320GB has a 16MB while 1TB had a 64MB cache.
My System SpecsSystem Spec
08 Jun 2012   #16
easwar2641993

Desk: Win 7 SP1 HP 64BIT & Lap:Win 8.1 Pro 64BIT
 
 

Quote   Quote: Originally Posted by usasma View Post
If you're hearing noises from the hard drive - that's not a good thing.
NEVER rely on your hardware, ALWAYS backup up!

Seagate is a reputable company, but they have standards for what they can/cannot do.

For example, there's one company that I deal with that will not pay us to replace a hard drive unless it fails their diagnostic test. In most cases that isn't a problem - but on occasion we do get different results depending on the test we use. The customer wants to be sure - but the company won't do anything because it passed their test. What is the customer to do at this point?

If money is that tight, then use the hard drive - but be sure you keep an updated backup at all times.
Seagate will fix/repair/replace the hard drive under whatever warranty they offer you - but that's no help if you haven't backed up your stuff.

Good luck!
I am using the PC with that "Certified Repaired HDD" 320GB and still I haven't got a replacement drive.May be because the nearest Seagate center is actually a lot farther than the place where I am living.

Besides,the system is running very good and has no errors,no crashes,no BSODs and reallocated sector count is still constant.Also Driver Verifier is enabled for the last 3 days and till now no errors,no crashes even while playing Assassin's Creed and Mass Effect.Also there is no "warning/error events" in event id and I think the system is highly stable now.
My questions
1)Is it good to enable verifier for the lifetime?(Because I have no fps issues with games and all)
2)Driver verifier checks bug in the drivers if it is present right?So since verifier is enabled for the last 3 days and found no bugs in the current drivers.So can I use these drivers for the lifetime provided new games and software are supported in the present version of drivers?(I have enabled verifier for all non-Microsoft drivers and enabled all options excluding low resource simulation)
3)Can I mark this thread as solved only after getting and checking replacement drive or if the thread is not closed for more days then does it violate the rules.(I have read rules but it is not mentioned)
My System SpecsSystem Spec
08 Jun 2012   #17
usasma
Microsoft MVP

 
 

NO - DO NOT leave Driver Verifier on. It tests drivers and this will adversely affect the performance of your system over the long run.

NO - things change. A PC is a dynamic thing that is always in need of updates. For example, a poorly designed driver can have a fault that you cannot see now - but a Windows Update may expose this fault at a later date.

As for SOLVED - that's up to you. I'll continue to post back in reply to anything that you may post - regardless if the post is marked SOLVED or not.
My System SpecsSystem Spec
25 Jun 2012   #18
easwar2641993

Desk: Win 7 SP1 HP 64BIT & Lap:Win 8.1 Pro 64BIT
 
 

Quote   Quote: Originally Posted by usasma View Post
NO - DO NOT leave Driver Verifier on. It tests drivers and this will adversely affect the performance of your system over the long run.

NO - things change. A PC is a dynamic thing that is always in need of updates. For example, a poorly designed driver can have a fault that you cannot see now - but a Windows Update may expose this fault at a later date.

As for SOLVED - that's up to you. I'll continue to post back in reply to anything that you may post - regardless if the post is marked SOLVED or not.

I got back the replacement drive and it was so late since the current model was unavailable when my product reached there.Till the product came,I was using another 320GB Ceritified Repaired HDD and ran fine with no issues at all.

The replacement drive is again a Certified Repaired HDD but it passes all the tests including HDTunes.Now I have installed Windows and till now no issues.If any problems occur then I will post them here
My System SpecsSystem Spec
25 Jun 2012   #19
usasma
Microsoft MVP

 
 

Thanks for letting us know!
My System SpecsSystem Spec
28 Jun 2012   #20
easwar2641993

Desk: Win 7 SP1 HP 64BIT & Lap:Win 8.1 Pro 64BIT
 
 

Quote   Quote: Originally Posted by usasma View Post
Thanks for letting us know!
Looks like Hard Disk is in good state now.No crashes,bsods.This thread will be marked as solved for NOW.


And thanks a lot for posting your ideas here,Sir John.I have learned some new ideas about BSODs from your posts in recent threads.
My System SpecsSystem Spec
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