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Windows 7: BSOD crash after display drivers fail. BCCode 116


30 May 2012   #1

Windows 7 premium 64
 
 
BSOD crash after display drivers fail. BCCode 116

It first happened while I was playing Diablo III. The colors on the screen went crazy then Diablo froze and the screen started flashing which eventually lead to a crash and a blue screen.

After the reboot windows started and automatically ran the cmd prompt with winSAT trying to diagnose something?
It would go through the process and it seemed like it was just looping over and over with no solution. I closed the cmd prompt and it crashed shortly after, with the same errors.

Code:
Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033

Additional information about the problem:
  BCCode:    116
  BCP1:    FFFFFA800A640010
  BCP2:    FFFFF8800F6649C8
  BCP3:    0000000000000000
  BCP4:    000000000000000D
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1
On the next reboot I then ran in safe mode and did a system restore hoping it would clear up. It did not. After the restore it did the same thing and eventually crashed again.

Here I have both the dump files from the incidents (it only recorded two of them)

I have googled and read up a lot on similar errors and it seems to be either a hardware issue or a driver problem.

I am downloading drivers right now and will see what happens, but I am doubtful.

Also when the blue screen came up, it said something about the "nvlddmkm.sys" file, but I don't recall what it said. It was too fast for me to catch it all.

Any help or direction is greatly appreciated. Thanks.


My System SpecsSystem Spec
.

30 May 2012   #2

Win 8 Release candidate 8400
 
 

Quote:
"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps CPUID - System & hardware benchmark, monitoring, reporting
STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
30 May 2012   #3

Windows 7 premium 64
 
 

Read that before, I don't know how that is supposed to help.

I downloaded and tried to install the new drivers and it came up with this error; "This graphics driver could not find compatible graphics hardware."

Any thoughts?
My System SpecsSystem Spec
.


30 May 2012   #4

Windows 7 premium 64
 
 

Update: Issue resolved as of now. Shut down the computer, blew out the ventilation fans with compressed air. Turned back on, ran the driver update and they installed. Restarted and WinSAT ran successfully.
Ignore my last post, zig lol.
Thanks for the help.
My System SpecsSystem Spec
30 May 2012   #5

Windows 7 premium 64
 
 

*EDIT*

While in the midst of solving my first problem, I ran into a second error.
While trying to uninstall Daemon Tools, it stops in the middle of the uninstallation process and immediately goes to blue screen.

Code:
Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033

Additional information about the problem:
  BCCode:    3b
  BCP1:    00000000C0000005
  BCP2:    FFFFF800038A919A
  BCP3:    FFFFF8800E0A6AE0
  BCP4:    0000000000000000
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1
dmp file attached
My System SpecsSystem Spec
31 May 2012   #6

Win 8 Release candidate 8400
 
 

My System SpecsSystem Spec
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 BSOD crash after display drivers fail. BCCode 116




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