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Windows 7: Random BSOD while gaming and browsing

01 Jun 2012   #11
writhziden

Windows 7 Home Premium 64 Bit
 
 

You're welcome. No repayment necessary.

Problem Devices:
Code:
Universal Serial Bus (USB) Controller	PCI\VEN_1033&DEV_0194&SUBSYS_84131043&REV_03\FFFFFFFFFFFFFFFF00	The drivers for this device are not installed.
First, try to install the driver from ASUS - Motherboards- ASUS M4A89GTD PRO/USB3 -> OS: Windows 7 64bit -> USB. Check Device Manager to see if it was resolved; it probably shows up an an unknown device or a device with an exclamation next to it. Start Menu -> Control Panel -> Hardware and Sound -> Device Manager. If it is not resolved, the drivers are probably provided on the CD that came with your motherboard.


You have a 0x124 hardware bugcheck. If the system is still under warranty, I would recommend sending it in to have diagnostic tests done and any bad hardware replaced.
warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!



For your hardware stop 0x124 crash, read through Stop 0x124 - what it means and what to try and use the following hardware checks to supplement that link.
  • If you are overclocking any hardware, please stop.

  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

Remember to read closely through Stop 0x124 - what it means and what to try for the crash.


My System SpecsSystem Spec
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01 Jun 2012   #12
Arckitel

Windows 7 64bit
 
 

I found the driver for that USB. It cleared up the yellow exclamation mark on my device manager. Will attempt to run the tests now.
My System SpecsSystem Spec
01 Jun 2012   #13
writhziden

Windows 7 Home Premium 64 Bit
 
 

Nice work! Let us know after you have done the tests how they turn out, or let us know if you need help with any of the tests.
My System SpecsSystem Spec
.

01 Jun 2012   #14
Arckitel

Windows 7 64bit
 
 

Ok, Still getting blue screens when I run the Prime95 program. I also got it when I tried to play my MMORPG. You asked if my system is under warranty. Certain parts are. I built this myself with parts from TigerDirect.com. I know the Motherboard is under warranty for parts and labor if thats what you think is bad.
My System SpecsSystem Spec
01 Jun 2012   #15
writhziden

Windows 7 Home Premium 64 Bit
 
 

It is difficult to say what is bad. The two most difficult hardware peripherals to determine are the motherboard and PSU. Unfortunately, we cannot determine these through internet troubleshooting unless you have an electrical background and know how to use a multimeter to check traces, voltage, and connectivity. If you do not, you will need to take these to a system technician who can find the hardware fault for you. We should do other steps before going that route, though.


Have you run the Memtest86+ diagnostics? They may reveal more manageable solutions.

Have you run the IntelBurnTest? Results?

What temperatures do you see during idle

What temperatures do you see during stress testing?


Have you tried a hardware stripdown?

Strip down your system to run only the bare essentials: one RAM module, the CPU, motherboard, one hard disk, one graphics card (or use onboard graphics if you have it), keyboard, mouse, and one monitor. See how the system behaves by running Windows for twice as long as it typically takes for you to get a crash. If it is stable, add one piece of hardware back at a time until you get crashes again. Take notes of what hardware you add and how the system responds to the hardware changes.

As you add and remove hardware, follow these steps for ESD safety:
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
01 Jun 2012   #16
Arckitel

Windows 7 64bit
 
 

I didnt run the Memtest or the IntelBurn Tests. I stopped when the Prime95 started crashing the system. I will do those as you instructed and report back as soon as I can.
My System SpecsSystem Spec
02 Jun 2012   #17
writhziden

Windows 7 Home Premium 64 Bit
 
 

No rush. Do the steps at whatever pace works for you and allows you to still live your life without stressing about computer problems.
My System SpecsSystem Spec
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