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Windows 7: PFN_LIST_CORRUPT 0x0000004e BSOD problem and can't solve it

31 May 2012   #1

Windows 7 Ultimate x64
 
 
PFN_LIST_CORRUPT 0x0000004e BSOD problem and can't solve it

Dear All,

can somebody give me a clue about this BSOD. I've already updated my drivers but didn't solve the problem. When i run the windows driver checker i immidately get a BSOD after restart. Hopefully somebody can pinpoint me to the cause of the problem. I've made some screenshots of bluescreenviewer. If more information is neccessary i will provide it.

This has caused already 10 BSOD, and i have no real evidence of any program wich is causing the problem, or any other piece of software.

Specs off the notebook:
BTO Notebooks, stel zelf uw Laptop samen. De beste keus voor Gaming, Multimedia en Office doeleinden!
Mainboard W150HRMtype :17CL35 GT555

Veld Waarde
Computer
Computertype ACPI x64-based PC
Besturingssysteem Microsoft Windows 7 Ultimate
OS Service Pack Service Pack 1
Internet Explorer 8.0.7601.17514
DirectX DirectX 11.0
Computernaam
Naam gebruiker
Datum / Tijd 2012-06-01 / 00:28

Moederbord
CPU Type QuadCore , 2933 MHz (30 x 98)
Moederbordnaam Onbekend
Moederbord Chipset Onbekend
Systeemgeheugen 8098 MB
DIMM1: Team Group Team-Elite-1333 4 GB DDR3-1333 DDR3 SDRAM (8-8-8-22 @ 609 Mhz) (7-7-7-20 @ 533 Mhz) (6-6-6-17 @ 457 Mhz) (5-5-5-14 @ 380 Mhz)
DIMM3: Team Group Team-Elite-1333 4 GB DDR3-1333 DDR3 SDRAM (8-8-8-22 @ 609 Mhz) (7-7-7-20 @ 533 Mhz) (6-6-6-17 @ 457 Mhz) (5-5-5-14 @ 380 Mhz)
BIOS Type AMI (10/20/10)

Scherm
Video kaart Intel(R) HD Graphics 3000 (2108 MB)
Video kaart Intel(R) HD Graphics 3000 (2108 MB)
Video kaart NVIDIA GeForce GT 555M (2048 MB)
Monitor Algemeen PnP-beeldscherm [NoDB]

Multimedia
Geluidskaart Intel Unknown @ Intel Cougar Point PCH - High Definition Audio Controller
Geluidskaart Realtek ALC269 @ Intel Cougar Point PCH - High Definition Audio Controller

Opslag
IDE controller Intel(R) Mobile Express Chipset SATA AHCI Controller
Harde schijf Hitachi HTS725050A9A364 (500 GB, 7200 RPM, SATA-II)
Optische Station MATSHITA DVD-RAM UJ8B0
SMART Status harde schijf OK

Partities
C: (NTFS) 465.7 GB (437.2 GB vrij)
Geheugencapaciteit 465.7 GB (437.2 GB vrij)

Invoerapparaten
Toetsenbord Standaard-PS/2-toetsenbord
Muis HID-muis
Muis Synaptics PS/2 Port Pointing Device

Netwerk


Netwerkkaart Realtek RTL8188CE Wireless LAN 802.11n COMBO PCI-E NIC (192.168.1.109)

Externe apparaten
Printer Fax
Printer Microsoft XPS Document Writer
USB2 controller Intel Cougar Point PCH - USB EHCI #1 Controller
USB2 controller Intel Cougar Point PCH - USB EHCI #2 Controller
USB-apparaat BisonCam, NB Pro
USB-apparaat Generic USB Hub
USB-apparaat Generic USB Hub
USB-apparaat Samengesteld USB-apparaat
USB-apparaat Samengesteld USB-apparaat
USB-apparaat Texas Instruments USB Root Hub
USB-apparaat USB-invoerapparaat
USB-apparaat USB-invoerapparaat
Batterij Accu die voldoet aan Microsoft ACPI-besturingsmethode
Batterij Microsoft AC-adapter
Batterij Microsoft Composite Battery

DMI
DMI BIOS Leverancier American Megatrends Inc.
DMI BIOS Versie 4.6.4
DMI Systeem Fabrikant CLEVO CO.
DMI Systeem Product W150HRM
DMI systeem Versie N/A
DMI Systeem Serienummer N/A
DMI System UUID 0090F5C9-D3870000-00000000-00000000
DMI Moederbordfabrikant CLEVO CO.
DMI Moederbordproduct W150HRM
DMI Moederbordversie N/A
DMI Moederbord Serienummer N/A
DMI chassisfabrikant CLEVO CO.
DMI chassisversie N/A
DMI chassisserienummer N/A
DMI chassiskenteken To Be Filled By O.E.M.
DMI chassistype LapTop

Thanx for the assistance

My System SpecsSystem Spec
.

31 May 2012   #2

Win 8 Release candidate 8400
 
 

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
Please attach the DMP files to your next post not to post one.


If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. If empty (or non existent) please look in the following folders. C:\windows (the dmp should be called memory.dmp), and C:\windows\LiveKernelReports\Watchdog.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
01 Jun 2012   #3

Windows 7 Ultimate x64
 
 

Dear Zigzag3143,

I've uploaded the files in rapidshare:
https://***************/#!rapidsave|829258324-639882923

The only note is , i've switched at 22-5 from kernelfile to smalldump, so perhaps the kerneldump is an old file

Also the small dump is attached.

Thnx for the help
The notebook is not overclocked. It's functions are all default.
Attachment 214670
My System SpecsSystem Spec
.


01 Jun 2012   #4

Windows 7 Ultimate x64
 
 
Some more info

Here's some more info from the sites tool and the performance monitor.

Attachment 214700

Attachment 214701
My System SpecsSystem Spec
02 Jun 2012   #5

Windows 7 Home Premium 64 Bit
 
 

Do you have G-Data and Microsoft Security Essentials installed? If so, please remove one or the other. Having two realtime security programs that accomplish the same tasks can cause conflicts such as crashes, freezing, and/or instability with programs because they utilize the same resources or scan the same system files simultaneously.


Problematic Software:
Code:
Start Menu\Programs\Driver Genius Professional Edition	Public:Start Menu\Programs\Driver Genius Professional Edition	Public
  • We do not recommend automated driver update software. It often finds drivers for devices similar to but not exactly the same as the hardware actually on the system. This can lead to conflicts and blue screen crashes. If you need help finding driver updates for a certain device, please start a thread in Drivers - Windows 7 Forums instead of using software. Driver updates are not always necessary and some updates can actually decrease system stability rather than increase it, so it is usually better not to update unless a device or its driver is causing problems with the system. If it ain't broke, don't fix it.


Crashes are pointing to memory problems or driver conflicts.
  • If you are overclocking any hardware, please stop.

  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

  • An underlying driver may be incompatible\conflicting with your system. Run Driver Verifier to find any issues. To run Driver Verifier, do the following:
    a. Backup your system and user files
    b. Create a system restore point
    c. If you do not have a Windows 7 DVD, Create a system repair disc
    d. In Windows 7:
    • Click the Start Menu
    • Type verifier in Search programs and files (do not hit enter)
    • Right click verifier and click Run as administrator
    • Put a tick in Create custom settings (for code developers) and click next
    • Put a tick in Select individual settings from a full list and click next
    • Set up the individual settings as in the image and click next
      Attachment 214797
    • Put a tick in Select driver names from a list
    • Put a tick next to all non-Microsoft drivers.
    • Click Finish.
    • Restart your computer.

    If Windows cannot start in normal mode with driver verifier running, start in safe mode. If it cannot start in safe mode or normal mode, restore the system restore point using System Restore OPTION TWO.

    If you are unable to start Windows with all drivers being verified or if the blue screen crashes fail to create .dmp files, run them in groups of 5 or 10 until you find a group that causes blue screen crashes and stores the blue screen .dmp files.
    The idea with Verifier is to cause the system to crash, so do the things you normally do that cause crashes. After you have a few crashes, upload the crash reports for us to take a look and try to find patterns.

    When you are ready to disable Verifier: Start Menu -> All Programs -> Accessories -> Right click Command Prompt -> Run as administrator -> Type the following command and then Enter:
    verifier /reset
    -> Restart your computer.
My System SpecsSystem Spec
03 Jun 2012   #6

Windows 7 Ultimate x64
 
 

Thanx for your reply,

i will try the first steps. But cause the notebook is still under warranty i will not open it for a memory swap. If that is the case, i will go to my supplier to let them do the memory swap.

I will try to do this in a day or 2 and will reply at whenever the news is good or bad.

Thanx a lot
My System SpecsSystem Spec
03 Jun 2012   #7

Windows 7 Ultimate x64
 
 

Got a new bod,

after this BOD i removed security essentials. so maybe it's fixed. But i thought the more info the better.

https://***************/files/730543928/MEMORY.rar
My System SpecsSystem Spec
03 Jun 2012   #8

Windows 7 Home Premium 64 Bit
 
 

Crash points to sptd.sys, a known driver that causes blue screen crashes.
My System SpecsSystem Spec
04 Jun 2012   #9

Windows 7 Ultimate x64
 
 

After nine passes i've got errors on the memtestx86. See photo.

The windows extended memory test didn't gave anything wrong.

Should i go to my supplier, there's still waranty on my notebook.

Attachment 215121
My System SpecsSystem Spec
04 Jun 2012   #10

Windows 7 Home Premium 64 Bit
 
 

Yes, go to your supplier. That indicates you have faulty hardware, so you want to use your warranty. Back up any important data first.

Let us know after you get it back whether they were able to resolve the problem.
My System SpecsSystem Spec
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 PFN_LIST_CORRUPT 0x0000004e BSOD problem and can't solve it





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