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Windows 7: Random BSOD, error 0x03b ntoskrnl.exe


31 May 2012   #1

Windows 7 Home Premium x64
 
 
Random BSOD, error 0x03b ntoskrnl.exe

Hi, i encountered several BSOD recently, most of the times it happen when im downloading file using Internet Download Manager. I already tried re-installing IDM but no luck.

Error code: 0x03b
Driver: ntoskrnl.exe
Please see attached file for further details

My Operating System is Windows 7 Home Premium x64
Sony Vaio Laptop VPCEE42FX
4GB RAM

Thanks!


My System SpecsSystem Spec
.

01 Jun 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Crashes point to Kaspersky, Norton Backup, and/or ShadowDefender. Start removing these programs one by one and determine which is causing the crashes.

Removal tool for Kaspersky Lab products will help with removing Kaspersky.


If you remove Kaspersky, I recommend either of these:
My System SpecsSystem Spec
01 Jun 2012   #3

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by writhziden View Post
Crashes point to Kaspersky, Norton Backup, and/or ShadowDefender. Start removing these programs one by one and determine which is causing the crashes.

Removal tool for Kaspersky Lab products will help with removing Kaspersky.


If you remove Kaspersky, I recommend either of these:
Ok i will un-install them 1 by 1, ill go first on SD.

Could you tell me why you suspect one of these softwares caused the BSOD in my computer?

Thanks for the link you provided very useful tips.
My System SpecsSystem Spec
.


01 Jun 2012   #4

Windows 7 Home Premium 64 Bit
 
 

Kaspersky was the process running during one of the crashes. The other two had drivers that were in the stack during the crashes or directly blamed as probably caused by ****.sys where the asterisks were replaced by the driver name associated with each of the two programs I mentioned.

Code:
BUGCHECK_STR:  0x50

PROCESS_NAME:  avp.exe
The above is Kaspersky...


Code:
BUGCHECK_STR:  0x50

Probably caused by : diskpt.sys ( diskpt+17cac )
The above is ShadowDefender...


Attachment 214639
One of your images had symsnap.sys as the cause. StorageCraft Volume Snap-Shot or Symantec/Norton Backup Exec...
My System SpecsSystem Spec
04 Jun 2012   #5

Windows 7 Home Premium x64
 
 

Seems fine now when i uninstalled SD. Is there any other way to prevent this crashes when SD is installed in my computer? Because i want to use it.
My System SpecsSystem Spec
04 Jun 2012   #6

Windows 7 Home Premium 64 Bit
 
 

It may be a conflict between Kaspersky and ShadowDefender. It may also have been a corrupted installation of Kaspersky or ShadowDefender causing issues. I assume ShadowDefender is now removed.
  • Remove Kaspersky as I suggested before.
  • Then, download a fresh installer for Kaspersky and install it.
  • Then install ShadowDefender from a freshly dowloaded installer for it.
  • See if you get crashes.
  • If so, remove Kaspersky with its uninstall tool and replace it with MSE and see if you get crashes.


Useful links in the above process:
My System SpecsSystem Spec
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 Random BSOD, error 0x03b ntoskrnl.exe




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