Windows 7: BSOD mostly randomly, 'Attempt to reset the display driver...'

desyphur · 01 Jun 2012

Attempt to reset the display driver and recover from timeout failed is the error message at the top of the BSOD. Precursory searching has yielded that it's likely an issue with my video driver and that I'm going to need to do a clean sweep of it, but I wanted to make sure it wasn't anything else.

Seems to happen mostly randomly, sometimes while gaming, sometimes while net browsing, and even while idle at night.

*OEM
*System is only around a year or two old
*Windows installation is newer than that, but still the OEM, I reformatted not too long ago.

writhziden · 01 Jun 2012

In regards to your Video TDR Error:

Quote: Originally Posted by H2SO4

These are all stop 0x116 VIDEO_TDR_FAILURE conditions.

It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash. As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds. If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating. Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU. Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference. If so, it might be as simple as dust buildup and subsequently inadequate cooling.

The above quote was taken from http://www.sevenforums.com/crashes-d...tml#post280172, which is linked to in usasma's thread about this error. Closely follow the first three posts of usasma's thread outlining STOP 0x116: VIDEO_TDR_ERROR troubleshooting and proceed through each step. Let us know if you need further help.

You should also check for a DirectX/graphics card driver/software related problem. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.

If you are overclocking any hardware, please stop.
Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.

Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.

Download the drivers you want for your display card(s)
Click Start Menu
Click Control Panel
Click Uninstall a program
For AMD:
- Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
- If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
  1. Click Start Menu
  2. Right Click My Computer/Computer
  3. Click Manage
  4. Click Device Manager from the list on the left
  5. Expand Display adapters
  6. Do the following for each adapter (in case you have multiple display cards)
    - Right click the adapter
    - Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    - Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    Alternatively:
    1. Login as an adminstrative user
    2. Click Start Menu
    3. Click Control Panel
    4. Click Hardware and Sound
    5. Click Device Manager (the last link under Devices and Printers)
    6. Expand Display adapters
    7. Do the following for each adapter (in case you have multiple display cards)
      - Right click the adapter
      - Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
      - Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
- Restart your computer after uninstalling drivers for all display cards
- Install the driver you selected for the display cards once Windows starts

I also note your gaming mouse was attributed to one of the crashes. Do you have a normal mouse you could try to test?

desyphur · 01 Jun 2012

The gaming mouse I had was replaced, I made a mistake with it that caused me to BSOD and I switched it out after. I'll take a look at what you suggested and see if it assists

writhziden · 02 Jun 2012

Let us know if you need help with any of the steps, and also let us know if you determine the problem. Best of luck!

Windows 7: BSOD mostly randomly, 'Attempt to reset the display driver...'

BSOD mostly randomly, 'Attempt to reset the display driver...' problems?