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Windows 7: Random Freezes and Hangs


02 Jun 2012   #1

Windows 7 Ultimate x64
 
 
Random Freezes and Hangs [BSOD logs attached]

Hey

Whats going on :
Recently I started experiencing random Freezes and Hangs. Even during logon [ Starts all the way from after the windows 7 logo ] My computer was working fine till yesterday night. In the morning I was in a hurry and Shut down the laptop. Windows asked me if I wanted to Force Close all programs which I did.

Now it randomly hangs and freezes with the hard disk access light lit up. During these "freezes" the mouse moves around freely but everything else hangs [Including running programs.]

Also I experienced one BSOD while using Google Chrome to search forums for an answer.
And there are several hard faults occurring for svchost.exe .

Is there any way I can fix this without resorting to re installing windows?

What I have done so far :
1. Ran memtest to see if RAM had faults. Result : No Faults.
2. Ran couple of Disk Checking tools and also the windows one. Result : No faults. S.M.A.R.T : OK.
3. Restored to a point yesterday morning. Result : No changes, still hangs.
4. Tried to check minidumps from BSOD. None exist. [Even did a *dmp search. Found a AppCrash report for Zune Player]
4. New BSOD - IRQl_NOT_LESS_OR_EQUAL. Uploaded BSOD logs.
5. Ran sfc/scannow in CMD. No corruption.

System Information
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120330-1504)
Language: English (Regional Setting: English)
System Manufacturer: CLEVO
System Model: P150HMx
BIOS: BIOS Date: 08/09/11 15:14:23 Ver: 04.06.04
Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz (8 CPUs), ~2.0GHz
Memory: 8192MB RAM
Available OS Memory: 8170MB RAM
Page File: 2697MB used, 13639MB available
Windows Dir: C:\Windows
[/B]DirectX Version: DirectX 11
Display Card : AMD Radeon HD 6970M 2GB
Sound Card : Realtek High Definition Audio

I use Avast Anti-virus 7.0.1426 [ With Auto-Sandboxing disabled ] and Commodo Firewall 5.10.228257.2253 [Only the firewall.].

UPDATED :
3:30 PM [+5:30GMT] 6/2/2012 - Added sfc.
4:14 PM [+5:30GMT] 6/2/2012 - Added BSOD logs.
6:52 PM [+5:30GMT] 6/2/2012 - Unistalling Avast! Fixed the problem. Caused by aswSP.SYS. [Thanks to usasma]

My System SpecsSystem Spec
.

02 Jun 2012   #2

Windows 7 Ultimate x64
 
 

Update : BSOD logs from a IRQl_NOT_LESS_OR_EQUAL BSOD that just occurred has been attached.
My System SpecsSystem Spec
02 Jun 2012   #3
Microsoft MVP

 
 

Check for Windows Updates - you have 71 after SP1 while most systems have 75 or more (up to 120).

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows 7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

Some free alternatives (I don't use them, so I can't comment on them)
KernSafe iSCSI initiator, Virtual CD/DVD-RW Emulator, Virtual Encryption Disk and Virtual CD/DVD-ROM Emulator All-in-One free software.
MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor

This BSOD blames your Avast antivirus - I'd suggest:
- downloading a fresh copy from Avast
- uninstall the current copy of Avast
- use the free uninstaller listed on this page: Antivirus Uninstallers
- then install and update the freshly downloaded copy of Avast

If this doesn't fix it, my next suspect is your Comodo firewall. Please follow the directions on the Antivirus Uninstallers page to uninstall it and remove it's remnants. If you do this, make sure that the Windows firewall is enabled after Comodo is removed.

I also suspect your XBox USB controller. Over the last several months we've seen problems with these devices. They use older drivers (from 2009) and there are no updates available. Troubleshooting consists of uninstalling the software and physically removing the device from your system.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
Code:

aswMonFlt.sys   Tue Mar 06 19:01:51 2012 (4F56A56F)
amdxata.sys     Fri Mar 19 12:18:18 2010 (4BA3A3CA)
aswSnx.SYS      Tue Mar 06 19:04:05 2012 (4F56A5F5)
inspect.sys     Mon Dec 19 13:48:52 2011 (4EEF8714)
dtsoftbus01.sys Fri Jan 13 08:45:46 2012 (4F10358A)
aswrdr2.sys     Tue Mar 06 19:02:19 2012 (4F56A58B)
atikmpag.sys    Thu Apr 05 21:10:44 2012 (4F7E4294)
AMPPAL.sys      Mon Jan 09 15:32:37 2012 (4F0B4EE5)
aswSP.SYS       Tue Mar 06 19:04:03 2012 (4F56A5F3)
aswTdi.SYS      Tue Mar 06 19:01:56 2012 (4F56A574)
cmdhlp.sys      Sun Mar 11 16:46:18 2012 (4F5D0F1A)
cmdguard.sys    Sun Mar 11 16:47:16 2012 (4F5D0F54)
atikmdag.sys    Thu Apr 05 21:48:25 2012 (4F7E4B69)
nusb3xhc.sys    Wed Jul 27 20:20:06 2011 (4E30AB36)
JME.sys         Thu Nov 17 04:11:47 2011 (4EC4CFD3)
jmcr.sys        Mon Dec 06 02:55:51 2010 (4CFC9707)
GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
Netwsw00.sys    Mon Feb 20 13:26:23 2012 (4F42904F)
idmwfp.sys      Mon Apr 23 09:14:15 2012 (4F9555A7)
xusb21.sys      Thu Aug 13 18:10:17 2009 (4A848F49)
AtihdW76.sys    Thu Feb 23 07:30:12 2012 (4F463154)
aswFsBlk.SYS    Tue Mar 06 19:01:31 2012 (4F56A55B)
RTKVHD64.sys    Tue Mar 27 05:01:50 2012 (4F7181FE)
nusb3hub.sys    Wed Jul 27 20:20:04 2011 (4E30AB34)
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.SYS
http://www.carrona.org/drivers/driver.php?id=inspect.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.SYS
http://www.carrona.org/drivers/driver.php?id=aswTdi.SYS
http://www.carrona.org/drivers/driver.php?id=cmdhlp.sys
http://www.carrona.org/drivers/driver.php?id=cmdguard.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=JME.sys
http://www.carrona.org/drivers/driver.php?id=jmcr.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
http://www.carrona.org/drivers/driver.php?id=xusb21.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
http://www.carrona.org/drivers/driver.php?id=aswFsBlk.SYS
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys

BSOD BUGCHECK SUMMARY
Code:

Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060212-96642-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Sat Jun  2 06:38:19.314 2012 (UTC - 4:00)
System Uptime: 0 days 0:10:14.235
*** WARNING: Unable to verify timestamp for aswSP.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSP.SYS
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : aswSP.SYS ( aswSP+685e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_aswSP+685e
Bugcheck code 0000000A
Arguments 00000000`00000000 00000000`00000002 00000000`00000000 fffff800`030d3925
BiosVersion = 4.6.4
BiosReleaseDate = 08/09/2011
CPUID:        "Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 1995
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My System SpecsSystem Spec
.


02 Jun 2012   #4

Windows 7 Ultimate x64
 
 

Ah thank you usasma for looking through this ,Uninstalling Avast! has seemed to fix the problem.
I was just reading up on http://forum.avast.com that aswSP.SYS is causing problems with the latest update on x64 systems.

New version of Daemon Tools require you install the sptd driver seperately, and is not installed with my installation.

Also I don't think it is the xBox wireless controller in my case as it has been working fine [I do use it on a daily basis.]. And as I mentioned before,the laptop was working fine until yesterday, Avast! might have updated itself in the night, or it might have applied something after I rebooted in the morning.

Also read that MSE also sometimes causing the same issue on some PCs..

Will try a clean install of Avast! and post back.
My System SpecsSystem Spec
02 Jun 2012   #5
Microsoft MVP

 
 

It's not only the sptd.sys driver that causes problems with Daemon Tools - that's why we recommend uninstalling the whole thing. But if the system isn't having problems, then there's no need to get rid of it. The same thing goes for the XBox controller (if it ain't broke, don't fix it!).

Good luck!
My System SpecsSystem Spec
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