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Windows 7: Persistent BSODs with various BC Codes-Brand New ASUS Laptop


02 Jun 2012   #1

Windows 7 Home Premium 64bit
 
 
Persistent BSODs with various BC Codes-Brand New ASUS Laptop

Hello All,

I've had my Asus N53SM-E72 for a few weeks now and have been getting persistent BSODs. I installed an additional 8gb of RAM before I used the computer for the first time (2x4gb) and after the first round of BSODs I ran memtest and realized that the 2gb stick which came with the laptop was faulty. Removed it and did not have any more problems. I realized that the RAM sticks however were not in their optimal locations and last week I moved them and after that the BSODs began again. I have ran memtest again (5 passes) and it did not show any errors. WhoCrashed continues to say that it is a software error though I have tried to update every driver I could. Would greatly appreciate any help, bought this laptop because my old one stopped being reliable and have so far been pretty disappointed. Have attached all information. Thanks.

Windows Home Premium x64
- the original installed OS on the system?-Yes
- an OEM or full retail version?-OEM
- What is the age of system (hardware)?-1 month of use
- What is the age of OS installation (have you re-installed the OS?)-1 month

My System SpecsSystem Spec
.

02 Jun 2012   #2

Windows 7 Home Premium 64 Bit
 
 

When you removed the RAM and reseated it, did you follow safe electrostatic discharge practices? Avoid Static Damage to Your PC.


When you say you ran memtest, did you run Memtest86+ or memtest? There are a number of different memory testing tools available, and some are better than others.

I am not seeing much in your reports to indicate the true problem. I do see some hard disk problem related crashes. This could mean hard disk corruption, bad sectors, a failing hard disk, Windows files or registry corruption, viruses, or memory problems.
  • If you are overclocking any hardware, please stop.

  • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log (you may need to search for wininit instead of chkdsk).
    For any drives that do not give the message:
    Windows has checked the file system and found no problems
    run disk check again as above. In other words, if it says:
    Windows has made corrections to the file system
    after running the disk check, run the disk check again.

  • Run the short and long tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, uninstall it in device manager and see if the system performs better.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.

  • Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the Good and Free system security combination. for better security steps and scanning tools. Make sure to update the security software before running the full scan.

  • If you have already run Memtest86+ for 7-10 passes, you may skip the following. I have seen it take up to 21 passes to find errors. I have also seen it have to be run for 7-10 passes two or three times before it picks an error up, so it may be worth running again.

    Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
02 Jun 2012   #3

Windows 7 Ultimate SP1 64-Bit
 
 

Welcome to Windows Seven Forums.

In addition to writhziden's excellent advice, you really should contact the manufacturer with a view to getting the computer repaired, replaced or your money refunded as it seems you've bought a bad 'un.

Do also be careful of what hardware you change or upgrade as you could well invalidate your warranty.
My System SpecsSystem Spec
.


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 Persistent BSODs with various BC Codes-Brand New ASUS Laptop




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