Windows 7: BSOD after initializing Dragon Nest SEA

raymund22 · 02 Jun 2012

Please follow the Blue Screen of Death (BSOD) Posting Instructions to provide us with your crash reports. You may also consider starting your own thread since this one is old and may cause confusion for others.

>>>>>>by: writhziden

-------------------------------------------------------------------------------------Attachment 214926

Attachment 214927

Attachment 214928

i already post a thread regarding this problem and had tried to reinstall the client. The game was working well again not until now when it's starting to BSOD again. I already post a query to Cherry credits but they post no reply.

usasma · 03 Jun 2012

Only 722 mB of available memory - I would strongly suggest upgrading the memory on your system to 4 gB.

All crashes occurred when running dnlauncher.exe - it's probably a component of a game. I'd suggest uninstalling that for starters.

Your Avira driver (ssmdrv.sys) dates from 2009. I suggest:
- downloading a fresh copy of Avira
- uninstalling your current copy
- installing the fresh copy and immediately updating it.
- then perform a full system scan.

Beyond that, if the BSOD's don't stop please run Driver Verifier according to these instructions: Driver Verifier Settings

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


ew_juextctrl.sys      Thu Sep 08 23:50:10 2011 (4E698CF2)
ew_usbenumfilter.sys  Fri Mar 19 23:08:03 2010 (4BA43C13)
ew_jucdcacm.sys       Thu Sep 08 23:50:08 2011 (4E698CF0)
Apfiltr.sys           Tue Nov 02 05:19:42 2010 (4CCFD7AE)
iaStor.sys            Mon Sep 13 21:16:32 2010 (4C8ECCF0)
amdxata.sys           Fri Mar 19 12:19:01 2010 (4BA3A3F5)
SmartDefragDriver.sys Fri Nov 26 04:30:35 2010 (4CEF7E3B)
nvpciflt.sys          Thu Feb 09 21:00:51 2012 (4F347A53)
ssmdrv.sys            Tue May 05 06:05:18 2009 (4A000F5E)
SCDEmu.SYS            Wed Jun 15 04:23:56 2011 (4DF86C1C)
avkmgr.sys            Thu Sep 15 09:36:13 2011 (4E71FF4D)
avipbb.sys            Thu Apr 26 06:13:30 2012 (4F991FCA)
athr.sys              Thu Jul 01 16:25:49 2010 (4C2CF9CD)
bScsiMSx.sys          Fri Dec 10 20:46:24 2010 (4D02D7F0)
btath_bus.sys         Thu Jun 24 02:17:26 2010 (4C22F876)
ew_jubusenum.sys      Thu Sep 08 23:50:09 2011 (4E698CF1)
nusb3hub.sys          Thu Nov 18 20:34:11 2010 (4CE5D413)
ew_juwwanecm.sys      Fri Dec 02 01:23:04 2011 (4ED86EC8)
avgntflt.sys          Tue Apr 24 02:14:42 2012 (4F9644D2)
RTKVHDA.sys           Fri Nov 26 06:20:12 2010 (4CEF97EC)
IntcDAud.sys          Fri Oct 15 04:27:18 2010 (4CB81066)
b57xdmp.sys           Sat Dec 11 11:10:53 2010 (4D03A28D)
nvlddmkm.sys          Thu Feb 09 21:00:08 2012 (4F347A28)
k57nd60x.sys          Mon Nov 01 00:08:48 2010 (4CCE3D50)
nusb3xhc.sys          Thu Nov 18 20:34:12 2010 (4CE5D414)
clwvd.sys             Tue Jul 27 21:13:36 2010 (4C4F8440)
igdkmd32.sys          Mon Mar 19 19:26:56 2012 (4F67C0C0)
HECI.sys              Tue Oct 19 19:33:38 2010 (4CBE2AD2)
bScsiSDx.sys          Sat Dec 11 23:33:16 2010 (4D04508C)
b57xdbd.sys           Sat Dec 11 11:10:50 2010 (4D03A28A)
idmwfp.sys            Wed Jul 06 10:37:36 2011 (4E147330)
1394hub.sys           Mon Aug 15 02:07:53 2011 (4E48B7B9)

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060112-27846-01.dmp]
Built by: 7601.17803.x86fre.win7sp1_gdr.120330-1504
Debug session time: Thu May 31 23:53:08.964 2012 (UTC - 4:00)
System Uptime: 0 days 1:01:10.057
BUGCHECK_STR:  0xc2_7
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  dnlauncher.exe
FAILURE_BUCKET_ID:  0xc2_7_nt!ExFreePoolWithTag+1b1
Bugcheck code 000000C2
Arguments 00000007 0000109b 0b415012 85c7495c
BiosVersion = V1.19
BiosReleaseDate = 02/18/2011
CPUID:        "Intel(R) Core(TM) i3-2310M CPU @ 2.10GHz"
MaxSpeed:     2100
CurrentSpeed: 2095
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060112-35864-01.dmp]
Built by: 7601.17803.x86fre.win7sp1_gdr.120330-1504
Debug session time: Thu May 31 22:50:17.528 2012 (UTC - 4:00)
System Uptime: 0 days 2:24:41.853
BUGCHECK_STR:  0xc2_7
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  dnlauncher.exe
FAILURE_BUCKET_ID:  0xc2_7_nt!ExFreePoolWithTag+1b1
Bugcheck code 000000C2
Arguments 00000007 0000109b 00000000 85d2b95c
BiosVersion = V1.19
BiosReleaseDate = 02/18/2011
CPUID:        "Intel(R) Core(TM) i3-2310M CPU @ 2.10GHz"
MaxSpeed:     2100
CurrentSpeed: 2095
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\052912-34881-01.dmp]
Built by: 7601.17803.x86fre.win7sp1_gdr.120330-1504
Debug session time: Tue May 29 09:06:44.746 2012 (UTC - 4:00)
System Uptime: 0 days 2:41:06.229
BUGCHECK_STR:  0xc2_7
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  dnlauncher.exe
FAILURE_BUCKET_ID:  0xc2_7_nt!ExFreePoolWithTag+1b1
Bugcheck code 000000C2
Arguments 00000007 0000109b 83738828 85ddf95c
BiosVersion = V1.19
BiosReleaseDate = 02/18/2011
CPUID:        "Intel(R) Core(TM) i3-2310M CPU @ 2.10GHz"
MaxSpeed:     2100
CurrentSpeed: 2095
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\052512-33930-01.dmp]
Built by: 7601.17803.x86fre.win7sp1_gdr.120330-1504
Debug session time: Fri May 25 05:39:53.799 2012 (UTC - 4:00)
System Uptime: 0 days 1:24:20.750
BUGCHECK_STR:  0xc2_7
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  dnlauncher.exe
FAILURE_BUCKET_ID:  0xc2_7_nt!ExFreePoolWithTag+1b1
Bugcheck code 000000C2
Arguments 00000007 0000109b 00000000 85f2f95c
BiosVersion = V1.19
BiosReleaseDate = 02/18/2011
CPUID:        "Intel(R) Core(TM) i3-2310M CPU @ 2.10GHz"
MaxSpeed:     2100
CurrentSpeed: 2095
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\052512-26863-01.dmp]
Built by: 7601.17803.x86fre.win7sp1_gdr.120330-1504
Debug session time: Fri May 25 02:49:38.871 2012 (UTC - 4:00)
System Uptime: 0 days 0:11:32.432
BUGCHECK_STR:  0xc2_99
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  dnlauncher.exe
FAILURE_BUCKET_ID:  0xc2_99_nt!VerifierBugCheckIfAppropriate+30
Bugcheck code 000000C2
Arguments 00000099 ac61a95c 00000000 00000000
BiosVersion = V1.19
BiosReleaseDate = 02/18/2011
CPUID:        "Intel(R) Core(TM) i3-2310M CPU @ 2.10GHz"
MaxSpeed:     2100
CurrentSpeed: 2095
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\052012-33337-01.dmp]
Built by: 7601.17803.x86fre.win7sp1_gdr.120330-1504
Debug session time: Sun May 20 07:09:51.628 2012 (UTC - 4:00)
System Uptime: 0 days 2:23:48.503
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  dnlauncher.exe
FAILURE_BUCKET_ID:  0x50_nt!ExFreePoolWithTag+464
Bugcheck code 00000050
Arguments b3f7b956 00000000 8373cf1f 00000000
BiosVersion = V1.19
BiosReleaseDate = 02/18/2011
CPUID:        "Intel(R) Core(TM) i3-2310M CPU @ 2.10GHz"
MaxSpeed:     2100
CurrentSpeed: 2095
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

raymund22 · 03 Jun 2012

thanks for the reply... downloading and reinstalling antivirus now.

raymund22 · 03 Jun 2012

im currently using a laptop, is it advisable to upgrade the parts e.g RAM and GPU? thanks.

usasma · 04 Jun 2012

Not many laptops can have the GPU upgraded.
Most can have the RAM upgraded - it's easy and most of it comes with instructions and a lifetime warranty.

Check your model out at RAM Memory Upgrade: Dell, Mac, Apple, HP, Compaq. USB drives, SSD at Crucial.com and see what they offer.
I've ordered RAM from them and they've been very helpful - and it's very easy to return the RAM under warranty.

raymund22 · 27 Jun 2012

i am using a 32-bit OS and i wish to add a 4gb DDR3 on my previous 2gb? is it advisable? i heard that 32bit only allows 4gb ram so if i installed the 4gb, the 2gb of the total 6 will be useless. need clarifications. thanks

usasma · 27 Jun 2012

You can't use more than 4gB of RAM on a 32 bit system (the system will actually only use about 3.5 gB - the rest is reserved for system hardware stuff).

Yes, the other 2 gB will be useless then.

More info on this subject here: The 4gB Memory Limit

raymund22 · 28 Jun 2012

thanks for the quick reply. then i need to upgrade to x64 then. since my laptop has 2gb RAM and i ask if i can add a 4gb RAM since its free. would the 2 rams comply with each other? thanks.

usasma · 28 Jun 2012

In most cases they will work well together.
Did the Crucial website make any comments about compatibility?

Windows 7: BSOD after initializing Dragon Nest SEA

BSOD after initializing Dragon Nest SEA problems?