New
#1
Multiple BSOD, 1e, 7e, 3b
My wife's computer has started crashing recently.
We just moved, and the second day after setting her computer up again it has started crashing. The only recent changes to the setup were:
1 - We changed internet providers and have been using the Wireless Router that Telus provided.
2 - We had to reconnect her printer (HP Officejet 4500), which we usually connect to wirelessly.
No new software or other hardware has been installed.
Because we were moving, she just completed a backup on an external HDD (thank god) so I'm thinking the best thing might be to just do a re-install of Windows 7. I read a few previous help posts and some identified AVG as a possible problem, so I uninstalled it. But the crashes persist. Running in safe mode
I've just run System Restore to a point before the move, and it went into Windows Error Recovery. Unfortunately I was away while it was running, so I didn't see if there was a BSoD. I started it normally, and it came up with a dialogue window that says the System Restore was completed successfully, but the display has just gone insane and there are rows of distorted display now, where fragments of the display are moving randomly across the screen at the top, middle and bottom. Mouse and keyboard aren't responding. I did a hard restart and the PC made a droning/buzzing noise and wouldn't start up. I did another hard restart and now the computer would not start up at all. I did another hard restart and it has now allowed me to restart in safe mode.
I've used the BSOD File Collector before I attempted the System Restore, but didn't have time to zip the files up and transfer them over to my laptop. Now the computer will only allow me to run it in safe mode, so I can't install winzip to zip up the jcgriff2 folder. I tried to run perfmon but it returns with an Error that states The system cannot find the path specified. I've attached the dmp files from all of the BSoD's I could.
System info:
- Windows 7 Home Premium x64
- It is the original OS
- It was OEM with the Gateway desktop
- Hardware is all factory, as purchased a year or so ago, as is the OS
Please let me know what the best course of action is. My technical proficiency is limited, so if it would be best to just reinstall Windows and use the backup file that could be done.
Thank you.