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Windows 7: Multiple BSOD, 1e, 7e, 3b


03 Jun 2012   #1

Windows 7 Home Premium x64
 
 
Multiple BSOD, 1e, 7e, 3b

My wife's computer has started crashing recently.

We just moved, and the second day after setting her computer up again it has started crashing. The only recent changes to the setup were:
1 - We changed internet providers and have been using the Wireless Router that Telus provided.
2 - We had to reconnect her printer (HP Officejet 4500), which we usually connect to wirelessly.
No new software or other hardware has been installed.

Because we were moving, she just completed a backup on an external HDD (thank god) so I'm thinking the best thing might be to just do a re-install of Windows 7. I read a few previous help posts and some identified AVG as a possible problem, so I uninstalled it. But the crashes persist. Running in safe mode

I've just run System Restore to a point before the move, and it went into Windows Error Recovery. Unfortunately I was away while it was running, so I didn't see if there was a BSoD. I started it normally, and it came up with a dialogue window that says the System Restore was completed successfully, but the display has just gone insane and there are rows of distorted display now, where fragments of the display are moving randomly across the screen at the top, middle and bottom. Mouse and keyboard aren't responding. I did a hard restart and the PC made a droning/buzzing noise and wouldn't start up. I did another hard restart and now the computer would not start up at all. I did another hard restart and it has now allowed me to restart in safe mode.

I've used the BSOD File Collector before I attempted the System Restore, but didn't have time to zip the files up and transfer them over to my laptop. Now the computer will only allow me to run it in safe mode, so I can't install winzip to zip up the jcgriff2 folder. I tried to run perfmon but it returns with an Error that states The system cannot find the path specified. I've attached the dmp files from all of the BSoD's I could.

System info:
- Windows 7 Home Premium x64
- It is the original OS
- It was OEM with the Gateway desktop
- Hardware is all factory, as purchased a year or so ago, as is the OS

Please let me know what the best course of action is. My technical proficiency is limited, so if it would be best to just reinstall Windows and use the backup file that could be done.

Thank you.


My System SpecsSystem Spec
.

03 Jun 2012   #2
Microsoft MVP

 
 

Multiple different BSOD's usually indicate a hardware problem (with plenty of caveats).
Moving can jostle a computer - so I have to wonder if something inside the case has wiggled loose. Check around inside the case and reseat all of the connections.

Please provide this information for a more complete analysis: http://www.sevenforums.com/crashes-d...tructions.html

Chipset drivers date from 2009 and should be updated ASAP.
Video drivers date from 2011 and should be updated ASAP

dgderdrv.sys dates from 2010 - if associated with Samsung KIES, it needs to be updated also.

Beyond that, start with these free hardware diagnostics: Hardware Diagnostics

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
Code:

nvstor64.sys      Wed Apr 29 21:57:30 2009 (49F9058A)
amdxata.sys       Fri Mar 19 12:18:18 2010 (4BA3A3CA)
PxHlpa64.sys      Tue Oct 20 14:08:42 2009 (4ADDFCAA)
avgmfx64.sys      Fri Dec 23 07:08:12 2011 (4EF46F2C)
avgrkx64.sys      Mon Jan 30 22:11:41 2012 (4F275BED)
avgidsha.sys      Wed Apr 18 22:19:15 2012 (4F8F7623)
GEARAspiWDM.sys   Mon May 18 08:17:04 2009 (4A1151C0)
nvmf6264.sys      Thu Aug 12 07:46:06 2010 (4C63DEFE)
avgldx64.sys      Tue Feb 21 22:57:53 2012 (4F4467C1)
nvsmu.sys         Fri Apr 24 23:07:14 2009 (49F27E62)
avgtdia.sys       Sun Mar 18 23:53:32 2012 (4F66ADBC)
RTKVHD64.sys      Mon Jul 20 06:52:29 2009 (4A644C6D)
nvhda64v.sys      Wed Nov 11 20:09:15 2009 (4AFB603B)
avgidsfiltera.sys Fri Dec 23 07:05:40 2011 (4EF46E94)
avgidsdrivera.sys Fri Dec 23 07:05:21 2011 (4EF46E81)
dgderdrv.sys      Tue Jul 20 21:56:51 2010 (4C4653E3)
nvlddmkm.sys      Sat May 21 00:07:04 2011 (4DD73A68)
nvBridge.kmd      Fri May 20 23:58:23 2011 (4DD7385F)
http://www.carrona.org/drivers/driver.php?id=nvstor64.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=nvmf6264.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
http://www.carrona.org/drivers/driver.php?id=nvsmu.sys
http://www.carrona.org/drivers/driver.php?id=avgtdia.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=dgderdrv.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvBridge.kmd

BSOD BUGCHECK SUMMARY
Code:

Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060312-32089-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Sun Jun  3 14:58:50.588 2012 (UTC - 4:00)
System Uptime: 0 days 0:01:47.086
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!KeInsertQueueDpc+10d )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3D
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x3D_nt!KeInsertQueueDpc+10d
Bugcheck code 0000003D
Arguments fffff880`02f8ae70 00000000`00000000 00000000`00000000 fffff800`02e8667d
BiosVersion = P01-B1
BiosReleaseDate = 04/02/2010
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060312-24336-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Sun Jun  3 00:39:08.369 2012 (UTC - 4:00)
System Uptime: 0 days 0:01:41.869
Probably caused by : win32k.sys ( win32k!FreeTimer+4f )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  BlueScreenView
FAILURE_BUCKET_ID:  X64_0x3B_win32k!FreeTimer+4f
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff960`000d578f fffff880`04078140 00000000`00000000
BiosVersion = P01-B1
BiosReleaseDate = 04/02/2010
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060212-26239-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Sun Jun  3 00:36:16.464 2012 (UTC - 4:00)
System Uptime: 0 days 0:02:04.713
Probably caused by : luafv.sys ( luafv!ProcessUsnData+7b )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_luafv!ProcessUsnData+7b
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff880`044261ab fffff880`08bc9a08 fffff880`08bc9260
BiosVersion = P01-B1
BiosReleaseDate = 04/02/2010
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060212-21106-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Sun Jun  3 00:20:38.250 2012 (UTC - 4:00)
System Uptime: 0 days 0:02:17.000
Probably caused by : ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`022790c5 fffff880`03d09bd0 00000000`00000000
BiosVersion = P01-B1
BiosReleaseDate = 04/02/2010
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060212-21746-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Sun Jun  3 00:17:19.129 2012 (UTC - 4:00)
System Uptime: 0 days 0:10:27.627
Probably caused by : win32k.sys ( win32k!TimersProc+73 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!TimersProc+73
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff960`000e400f fffff880`04d290c0 00000000`00000000
BiosVersion = P01-B1
BiosReleaseDate = 04/02/2010
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060212-21356-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Sat Jun  2 23:38:25.459 2012 (UTC - 4:00)
System Uptime: 0 days 0:01:54.708
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
Probably caused by : ??e????????? ( ??e?????????>+64b8c0 )
BUGCHECK_STR:  0x1E_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_0_??e?????????_+64b8c0
Bugcheck code 0000001E
Arguments 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060212-35615-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Sat Jun  2 23:35:01.322 2012 (UTC - 4:00)
System Uptime: 0 days 0:02:07.821
Probably caused by : fltmgr.sys ( fltmgr!FltGetFileNameInformation+1bf )
BUGCHECK_STR:  0x1E_c0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  netsession_win
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_fltmgr!FltGetFileNameInformation+1bf
Bugcheck code 0000001E
Arguments ffffffff`c0000005 fffff880`01166b7f 00000000`00000000 ffffffff`ffffffff
BiosVersion = P01-B1
BiosReleaseDate = 04/02/2010
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060212-25693-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Sat Jun  2 23:26:47.256 2012 (UTC - 4:00)
System Uptime: 0 days 0:02:30.754
Probably caused by : amdppm.sys ( amdppm!PerfSelectionPTStates+34 )
BUGCHECK_STR:  0x1E_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  SearchIndexer.
FAILURE_BUCKET_ID:  X64_0x1E_0_amdppm!PerfSelectionPTStates+34
Bugcheck code 0000001E
Arguments 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
BiosVersion = P01-B1
BiosReleaseDate = 04/02/2010
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060212-59545-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Sat Jun  2 23:22:25.540 2012 (UTC - 4:00)
System Uptime: 0 days 0:06:11.038
Probably caused by : memory_corruption
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
BUGCHECK_STR:  0x3B
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`02e9a457 fffff880`0b3f8480 00000000`00000000
BiosVersion = P01-B1
BiosReleaseDate = 04/02/2010
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060212-39936-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Sat Jun  2 23:14:32.588 2012 (UTC - 4:00)
System Uptime: 2 days 7:40:57.086
Probably caused by : ntkrnlmp.exe ( nt!PfpFlushBuffers+6f )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_nt!PfpFlushBuffers+6f
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff800`032d26af fffff880`0bf23938 fffff880`0bf23190
BiosVersion = P01-B1
BiosReleaseDate = 04/02/2010
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  
My System SpecsSystem Spec
04 Jun 2012   #3

Windows 7 Home Premium x64
 
 

Thanks, John. Right now I'm considering re-installing Windows 7 from scratch since we have the backups of everything personal and the computer isn't stable long enough to try to download or install any other programs. Should I just skip straight to that, or should I be trying something else?

I opened up the case and checked all the connections, and popped out and re-inserted the RAM. After doing that, the computer seemed to run fine for about 20 minutes but now, it will only start up about one in every four tries. When it does, it doesn't even BSoD anymore. It either freezes outright or just dies before starting. I'm kind of at a loss. I can't even keep it open in safe mode long enough to try to zip up the files to get you more details.

Let me know what I can do.
My System SpecsSystem Spec
.


05 Jun 2012   #4
Microsoft MVP

 
 

It won't hurt to wipe and reinstall Windows - but there's a good chance it may not solve anything.
Try running from a bootable disk of any sort - does it freeze/shutdown then? If so, then it's most likely to be a hardware problem. Have you looked inside the case to see if anything is detached/unhooked? Have you checked to ensure that all the fans are running?

When I analyze a system, I look to see if it's:
- a 3rd party (non-Windows) problem
- a hardware problem
- a Windows problem

Most common are 3rd party - but the fact that you were moving increases the likelyhood of a hardware problem. Windows is least likely to cause your problems.

So, a clean install of Windows will help to rule out 3rd party problems (and Windows problems) - so continued problems are likely to be hardware.

Here's how I suggest you do a "clean" install (which will maximize the chances of ruling out 3rd party and Windows issues):
Quote:
Backup, Wipe, and "Clean Install" of Windows
Quote:
For testing purposes, it's best to install Windows "clean".
This is, basically, installing it the way that Microsoft intended (using drivers from Windows Update).
This procedure is for Windows 7 and Vista.

You will need your installation/recovery DVD(s) before you start. Once you wipe the hard drive there's no going back!!!

1. Backup all your data.
This will wipe everything off of your hard drive, so anything that you want to keep will need to be saved elsewhere.

NOTE: If this is due to an infection, remember to scan the data with another system's current antivirus in order to locate and remove any malware.
NOTE: Disconnect any additional hard drives (internal and external) that you may have installed. This may break any multi-boot setups that you have, so be prepared to conduct recovery operations on them once you're done. Don't forget that, if this is due to an infection, the additional hard drives may be infected also.

2. Connect the system to the internet (if the system says disconnect from the Internet, then do so).

3. Use one of these free utilities to wipe the hard drive clean:
KillDisk ( Freeware Download Active@ KillDisk ).
DBAN ( DBAN Download | Darik's Boot And Nuke )
This will also delete any recovery partitions on the system - so the installation/recovery DVD's are essential!!!

4. Install Windows by booting from the installation/recovery DVD - DO NOT tweak any settings!!!

5. Visit Windows Update and get all updates

6. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)

7. Visit Windows Update and get the Service Packs for your system. (usually under Important Updates).
Read these notes for installing Windows 7 SP1: Learn how to install Windows 7 Service Pack 1 (SP1) and Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
Read these notes for installing Vista SP1: Learn how to install Windows Vista Service Pack 1 (SP1)
Read these notes for installing Vista SP2: Learn how to install Windows Vista Service Pack 2 (SP2)
Search Google/Bing for installing other OS's Service Packs.

8. Visit Windows Update and get any other available updates

9. Download, install, and update a free antivirus so you don't get infected while testing ( Free AntiVirus ).

10. Test to see if the problem remains.
If the problems persist, then the problem is most likely with your hardware.
If the problems are gone, then proceed with installing the latest version of your favorite programs, testing after each one for errors.

CAVEAT: If you have an Asus motherboard, check the date on the C:\Windows\System32\driver\ASACPI.sys file. 2004/2005 is a problem, 2009/2010 is OK. Updates are available at the Asus support website.

CAVEAT: If you have a Sony system, make sure that you DO NOT have the 2007 (or earlier) version of the Sony Firmware Extension Parser (SFEP.sys). Update this driver immediately!!!
My System SpecsSystem Spec
06 Jun 2012   #5

Windows 7 Home Premium x64
 
 

Thanks very much John. This is embarrassing but your post cued me to check the fan and it definitely wasn't working. My wife went out and picked up a new fan and we put it in, and everything seems fine. We'll still update those drivers, but it seems to be fixed. Thanks for the help!
My System SpecsSystem Spec
07 Jun 2012   #6
Microsoft MVP

 
 

Glad to hear that you fixed it!
Thanks for letting us know!
My System SpecsSystem Spec
Reply

 Multiple BSOD, 1e, 7e, 3b




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