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Windows 7: bsod cant figure this one out

03 Jun 2012   #1

windows 7 enterprise 64-bit
bsod cant figure this one out

Hi and hello all, nice to be here.

I'm getting blue screens on my newish pc, 2-3 months old and self built.
I've built over 200 pc's but this is beating me so any help would be appreciated.
OS is windows 7 x 64 enterprise edition.
Looking at the dump files (which I'm no expert at) is confusing me.

I am attaching the Windows_NT6_BSOD_jcgriff2 folder and the performance mon html file.

Hope someone can point me in the right direction of either hardware or software.


My System SpecsSystem Spec

03 Jun 2012   #2

Windows 7 Home Premium 64 Bit

Problematic Software:
Start Menu\Programs\Free Registry Cleaner	Public:Start Menu\Programs\Free Registry Cleaner	Public
  • Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

    In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to Optimize Windows 7.

Your Creative software and drivers are out of date. I would recommend updating them: Creative Worldwide Support

You had a 0x116 Video TDR Error crash.

  • Quote   Quote: Originally Posted by H2SO4 View Post
    These are all stop 0x116 VIDEO_TDR_FAILURE conditions.

    It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.

    Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash. As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds. If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

    If playing with video driver versions hasn't helped, make sure the box is not overheating. Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU. Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference. If so, it might be as simple as dust buildup and subsequently inadequate cooling.
    The above quote was taken from, which is linked to in usasma's thread about this error. Closely follow the first three posts of usasma's thread outlining STOP 0x116: VIDEO_TDR_ERROR troubleshooting and proceed through each step. Let us know if you need further help.
My System SpecsSystem Spec
03 Jun 2012   #3

windows 7 enterprise 64-bit

Thanks for the reply writhdizen,

I was thinking video card myself or some other hardware.
Thing is, my previous build asus p6t, i7 cpu intel ssd, had this same graphic card and never crashed once in a year, same os. Of course it could be buggered.
The change in hardware to the new build is asus p8z68v, i7 and an ocz vertex 3 ssd. I've ran extended tests on my 3 drives using wddiag which they passed.
Any thoughts in that department?

Thanks mate,

My System SpecsSystem Spec

04 Jun 2012   #4

Windows 7 Home Premium 64 Bit

Have you checked the graphics card for dust? What about trying different drivers for the card? The six from 11.9 - 12.4 are good ones to test.

For the SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, uninstall it in device manager and see if the system performs better.
My System SpecsSystem Spec
04 Jun 2012   #5

windows 7 enterprise 64-bit

Writhziden, I updated the ssd firmware, mb bios, chipset drivers and video card drivers last week.

I ran furmark on the video card for an hour today plus the burn in test and had no crashes.

Incidently, my office 2010 icons on my taskbar today are just white, any idea why?
They still launch the programs OK.

I suppose I'll just have to wait for another crash and upload the dump files unless you have any other ideas.

My System SpecsSystem Spec
05 Jun 2012   #6

Windows 7 Home Premium 64 Bit

For the office 2010 icon issue: Icon Cache - Rebuild

Hopefully you will not have any more crashes, but if you do, let us know. Otherwise, post back in a few days how the system is responding.
My System SpecsSystem Spec
05 Jun 2012   #7

windows 7 enterprise 64-bit

I did all the bios updating etc. before I posted so I do expect another crash at some point.

I ran the bat file to rebuild the icon cache for the office shortcuts and they are still the same, any ideas?

My System SpecsSystem Spec
05 Jun 2012   #8

Windows 7 Home Premium 64 Bit

You could uninstall Office and then re-install it. That would be the simplest fix. Otherwise, you can find the actual applications by right clicking each icon, going to properties, going to the shortcut tab, and clicking change icon and seeing if the icon is available there.
My System SpecsSystem Spec
05 Jun 2012   #9

windows 7 enterprise 64-bit

Yes, I could reinstall or reinstall my ghost image.
But I was wondering if the icon problem could be related to the blue screens?
My System SpecsSystem Spec
05 Jun 2012   #10

Windows 7 Home Premium 64 Bit

Not too likely unless they resulted in hard disk corruption. Hard disk corruption is common with blue screens because the crash will interrupt writing to disk.
  • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log (you may need to search for wininit instead of chkdsk).
    For any drives that do not give the message:
    Windows has checked the file system and found no problems
    run disk check again as above. In other words, if it says:
    Windows has made corrections to the file system
    after running the disk check, run the disk check again.
My System SpecsSystem Spec

 bsod cant figure this one out

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