BSOD while playing max payne 3 or minecraft

karlsnooks · 04 Jun 2012

Give details.

Please carry out, 100%, the instructions in Blue Screen of Death (BSOD) Posting Instructions
just as thousands have before you.

Bruhmis · 04 Jun 2012

karlsnooks said:

Give details.

Please carry out, 100%, the instructions in Blue Screen of Death (BSOD) Posting Instructions
just as thousands have before you.

I did. it told me to move my .DMP files to my documents and even though I know that it's not going to help I did anyway and it told me to type ''perform /report'' in the start menu which returned no results and I tried it in command prompt and still no results. there's nothing else in the instructions that I haven't done.

Bruhmis · 04 Jun 2012

Dave76 said:

Bruhmis said:

writhziden said:

Please follow the https://www.sevenforums.com/crashes-d...tructions.html to provide us with the full crash reports. We can analyze the .dmp files, and we usually find things that automated BSOD software will not. :)

I did read it and found it a bit unreasonable but I attached the 3 latest .DMP files. the reason I didn't include the error report in the actual thread is because I couldn't figure out how to open a .DMP file and I was instructed to just attach the file itself anyway.

Can you post the full crash reports?
https://www.sevenforums.com/crashes-d...tructions.html

There is a lot of useful information that we need to analyze the cause of your crashes.

It won't take you very long, and will speed up the process and get you back to gaming quicker.

Let us know if you have any questions about the requested files.
The sooner you upload them the sooner we can get started.

Summary of crashes

Code:

________________________________________________________________________________________________________________________________
SYSTEM_SERVICE_EXCEPTION (3b)
Usual causes:  System service, Device driver, graphics driver, ?memory
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAILURE_BUCKET_ID:  X64_0x3B_win32k!xxxCreateWindowEx+3f0
This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.
--------------------------------------------------------------------------------------------------------------------------------------------------
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Usual causes:  Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control,
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAILURE_BUCKET_ID:  X64_0x7E_ANALYSIS_INCONCLUSIVE
Check the System Log in Event Viewer for additional error messages that might help identify the device or driver that is causing bug check 0x7E.
--------------------------------------------------------------------------------------------------------------------------------------------------
INTERRUPT_EXCEPTION_NOT_HANDLED (3d)
Usual causes: Device driver, Video card, BIOS, Memory,
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  MaxPayne3.exe
FAILURE_BUCKET_ID:  X64_0x3D_nt!SwapContext_PatchXSave+46
This bug check appears very infrequently.
--------------------------------------------------------------------------------------------------------------------------------------------------
SYSTEM_SERVICE_EXCEPTION (3b)
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP: atikmpag+a9d3
FAILURE_BUCKET_ID:  X64_0x3B_atikmpag+a9d3
--------------------------------------------------------------------------------------------------------------------------------------------------
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Usual causes:  Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control,
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s
FAILURE_BUCKET_ID:  X64_0x7E_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+2b
Followup: MachineOwner
---------------------------------------------------------------------------------------------------------------------------------------------------

As you can see these crash dumps only help us know what to look for, the other files in the https://www.sevenforums.com/crashes-d...tructions.html are where we need to look.

Drivers that need to be updated:
ASACPI ASACPI.sys Mon Mar 28 10:30:36 2005
GEARAspiWDM.sys Mon May 18 20:17:04 2009 - CD-ROM Class Filter Driver by Gear Software Also comes with iTunes
hamachi.sys Thu Feb 19 18:36:41 2009 - LogMeIn Hamachi Virtual network interface driver
nvm62x64.sys Sat Oct 18 05:01:06 2008 - nVidia Ethernet Networking Driver (nForce chipset driver)
SI3132.sys Thu Oct 04 02:39:29 2007 - Silicon Image driver
SiRemFil.sys Thu Jun 21 03:42:10 2007 - Silicon Image driver
SiWinAcc.sys Fri Jun 15 08:02:02 2007 - Silicon Image driver - comes with package for the SIxxxx drivers
sptd.sys Wed Jan 04 08:01:58 2012 - SCSI Pass Through Direct Host - Daemon Tools (known issues with Win7)

Un-install iTunes for testing purposes, this is known to cause crashes in Win7.
Update or un-install Log Me In.
Check you motherboard site for an updated driver for the nForce chipset, this one is out of date and not compatible with Win7.
Update Silicon Image drivers.
Un-install Daemon tools, this is known to cause crashes.

Run memtest86+ and the SFC command as recommended by carwiz.

EDIT: I managed to update everything aside from sptd.sys. I'm not exactly sure how to test it though so I guess I'll just start playing and see if I get BSOD.

Bruhmis · 04 Jun 2012

carwiz said:

The bugcheck code WOULD be shown had the dump file been present. It was not when I looked.

You seem to be getting address errors from several drivers, applications and services. This could be a faulty memory module and/or files.

Start by running Memtest86+ . If no errors, then go to the next step otherwise follow Step 3 and report back.

Run sfc /scannow. Use Option 2. Follow the instruction for running multiple times if it finds errors.

You also have some drivers that are suspect for causing problems but check memory and sys files for now.

ok I ran both of them, they found no errors.

writhziden · 04 Jun 2012

Bruhmis said:

karlsnooks said:

Give details.

Please carry out, 100%, the instructions in Blue Screen of Death (BSOD) Posting Instructions
just as thousands have before you.

I did. it told me to move my .DMP files to my documents and even though I know that it's not going to help I did anyway and it told me to type ''perform /report'' in the start menu which returned no results and I tried it in command prompt and still no results. there's nothing else in the instructions that I haven't done.

Here are the simple steps for getting your .dmp files.

If you moved the .dmp files to the Documents folder, move them back to C:\Windows\Minidump.
Go to https://www.sevenforums.com/crashes-d...tructions.html and right click the Download button (Download 3.03), and click Save Target As.
In the window that pops up, navigate to your Documents folder.
Save the Windows_NT6_BSOD_v3.03_jcgriff2_.exe in your Documents folder
Now, navigate to the Documents folder and run the Windows_NT6_BSOD_v3.03_jcgriff2_.exe application; it will generate a Windows_NT6_BSOD_jcgriff2 directory that you can then right click on -> click send to -> and click compressed (.zip) file.

Also, you say you keep running perform /report. The problem is that the first word is perfmon and not perform.

Bruhmis · 04 Jun 2012

writhziden said:

Bruhmis said:

karlsnooks said:

Give details.

Please carry out, 100%, the instructions in Blue Screen of Death (BSOD) Posting Instructions
just as thousands have before you.

I did. it told me to move my .DMP files to my documents and even though I know that it's not going to help I did anyway and it told me to type ''perform /report'' in the start menu which returned no results and I tried it in command prompt and still no results. there's nothing else in the instructions that I haven't done.

Here are the simple steps for getting your .dmp files.

If you moved the .dmp files to the Documents folder, move them back to C:\Windows\Minidump.
Go to https://www.sevenforums.com/crashes-d...tructions.html and right click the Download button (Download 3.03), and click Save Target As.
In the window that pops up, navigate to your Documents folder.
Save the Windows_NT6_BSOD_v3.03_jcgriff2_.exe in your Documents folder
Now, navigate to the Documents folder and run the Windows_NT6_BSOD_v3.03_jcgriff2_.exe application; it will generate a Windows_NT6_BSOD_jcgriff2 directory that you can then right click on -> click send to -> and click compressed (.zip) file.

Also, you say you keep running perform /report. The problem is that the first word is perfmon and not perform.

ok they're both attached now.

Dave76 · 04 Jun 2012

Still don't see the attachments.

Bruhmis · 04 Jun 2012

Dave76 said:

Still don't see the attachments.

do you see any? they're there for some people. it says there's only one archive attached but when I go to manage attachments all 3 of them show up.

karlsnooks · 04 Jun 2012

Post a File or Screenshot in Seven Forums

Post a File or Screenshot in Seven Forums

Bruhmis · 04 Jun 2012

karlsnooks said:

Post a File or Screenshot in Seven Forums

Post a File or Screenshot in Seven Forums

I've done that and the files are already up. some people have looked at them already. I've reuploaded them 3 times I don't know what else I'm supposed to do.