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Windows 7: BSOD while playing max payne 3 or minecraft

03 Jun 2012   #1
Bruhmis

windows 7 64 bit
 
 
BSOD while playing max payne 3 or minecraft

I have a 6 month old gaming rig which runs almost anything flawlessly and I've been playing minecraft for almost the entire 6 months. then about a month ago it started crashing while playing mutliplayer, closing itself and random applications, and occasionally it would BSOD. it continued and got progressively worse. then max payne 3 came out a few days ago and it's one of the most excellently coded PC games I've ever played, and yet I crash at least 5 times a day and get BSOD at least twice a day. it only happens on these 2 games and only when I'm playing multiplayer. neither games are causing too much stress because I've played much more demanding games for much longer periods of time.

things I've tried: did a complete defrag of my entire hardrive and a complete error check of my entire PC which took half a day, uninstalled and wiped all drivers then reinstalled, checked for viruses, restored BIOS to default and also tried about a hundred fixes each for both games.

my specs:
windows 7 64 bit
Radeon HD 5770
AMD Phenom 9850 quad core
8 GB RAM
1.5 TB HDD

I ran a diagnostic program designed specifically for BSODs and it told me that a bunch of different .sys files were responsible for the crashes, including win32k.sys, atikmpag.sys, dxgmms1.sys and ntoskrnl.exe for one of them. a couple were unkown. every crash was caused by one file and usually varying from the last

again, this only happens on multiplayer for both games and they never slow down before the crash. I have a wireless adapter plugged in but I use a wired connection, if that's relevant at all.

I've attached the 3 most recent .DMP files.

I'm not sure if it's related, but after one of the crashes an autoplay window came up for a floppy disk drive that I don't actually have. when I click on it, it says ''please insert a floppy disk drive''. it shows up in my device manager and everything but I don't actually have it.

Attachment 215135
Attachment 215136


My System SpecsSystem Spec
03 Jun 2012   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

Please follow the http://www.sevenforums.com/crashes-d...tructions.html to provide us with the full crash reports. We can analyze the .dmp files, and we usually find things that automated BSOD software will not.
My System SpecsSystem Spec
03 Jun 2012   #3
ravinderthakur9

windows xp profwssional x32
 
 

Hi,

After analyzing the crash files report i do suggest you to complety uninstall the video driver and then install the latest video driver from AMD website.Also it is recommended that you uninstall and reinstall the games which gives you the bluescreen.Hope this fixes your issue.
My System SpecsSystem Spec
03 Jun 2012   #4
Bruhmis

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by ravinderthakur9 View Post
Hi,

After analyzing the crash files report i do suggest you to complety uninstall the video driver and then install the latest video driver from AMD website.Also it is recommended that you uninstall and reinstall the games which gives you the bluescreen.Hope this fixes your issue.
I completely wiped all video drivers and used driver sweeper then reinstalled them from AMD's website. I must have reinstalled minecraft about 50 times, literally. if max payne wasn't 29 GB I might consider reinstalling but it's highly unlikely that it will help.
My System SpecsSystem Spec
03 Jun 2012   #5
Bruhmis

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
Please follow the http://www.sevenforums.com/crashes-d...tructions.html to provide us with the full crash reports. We can analyze the .dmp files, and we usually find things that automated BSOD software will not.
I did read it and found it a bit unreasonable but I attached the 3 latest .DMP files. the reason I didn't include the error report in the actual thread is because I couldn't figure out how to open a .DMP file and I was instructed to just attach the file itself anyway.
My System SpecsSystem Spec
03 Jun 2012   #6
writhziden

Windows 7 Home Premium 64 Bit
 
 

Why do you find it unreasonable?

Without it, I have no idea what software you have installed that might cause conflicts, what security software is installed, what problem devices you have on the system, whether you have any forced hardware, whether your BIOS is up to date, whether you... I think you get the picture. You leave us debugging your crashes basically in the dark.

I also do not see the .dmp files attached that you say are attached...
My System SpecsSystem Spec
03 Jun 2012   #7
Bruhmis

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
Why do you find it unreasonable?

Without it, I have no idea what software you have installed that might cause conflicts, what security software is installed, what problem devices you have on the system, whether you have any forced hardware, whether your BIOS is up to date, whether you... I think you get the picture. You leave us debugging your crashes basically in the dark.

I also do not see the .dmp files attached that you say are attached...
I attached them and the other guy seems to have analysed them but I can try attaching them again. and I found it unreasonable because it wanted me to download like 5 different programs. I figured the DMP files and my description of my specs and the situation would be sufficient. I prefer to only use the default windows security utilities. how would I update my BIOS? and if there is any other information that would be helpful just ask me and I'll do my best to answer.

those .DMP files should be there now.
My System SpecsSystem Spec
03 Jun 2012   #8
ravinderthakur9

windows xp profwssional x32
 
 

Can u let me know what video card u have?
My System SpecsSystem Spec
03 Jun 2012   #9
ravinderthakur9

windows xp profwssional x32
 
 

Also here are few solutions check then out,

1)Try installing Windows hot-fix The October 2009 stability and reliability update for Windows 7 and Windows Server 2008 R2 is available.
2)Disable C1E in BIOS
3)Disable any boost in BIOS (standard only)
My System SpecsSystem Spec
03 Jun 2012   #10
Bruhmis

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by ravinderthakur9 View Post
Can u let me know what video card u have?
my specs are in the thread, I have a Radeon HD 5770.
My System SpecsSystem Spec
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 BSOD while playing max payne 3 or minecraft




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