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Windows 7: Diagnosing a computer at work, error 0x00000116

04 Jun 2012   #1
Zeppelinfreak

Windows 7 Professional 32bit
 
 
Diagnosing a computer at work, error 0x00000116

I am currently diagnosing a laptop at work that BSOD's within 5 minutes of doing pretty much anything. It is a laptop that was brought to me and I was told to fix it, and after trying a couple things, it is still getting a BSOD. I figured I would see what this forum has to say.

- x86 32 bit
- I have installed the retail copy of Windows 7 Enterprise that work has given me
- It is a Dell Inspiron M2400 with a Windows Vista sticker so it probably is a couple of years old
- I have very recently installed the OS on the system so it is a fresh start of Windows

Attachment 215131

This attachment has the BSOD report folder and the PERFMON HTML file enclosed.

I don't know if this is enough information or not but its a start. Thank you.


My System SpecsSystem Spec
.

04 Jun 2012   #2
usasma
Microsoft MVP

 
 

Troubleshooting STOP 0x116 errors: STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Install drivers for the Broadcom USH device on your system. It's a security device so it's needed.

Your networking drivers date from 2008 - please update them immediately.

Please visit Windows Update and ensure that you have all available updates

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
Code:

iaStorV.sys       Thu Jun 10 20:45:02 2010 (4C11870E)
amdxata.sys       Fri Mar 19 12:19:01 2010 (4BA3A3F5)
bcmwl6.sys        Thu Mar 26 20:58:48 2009 (49CC24C8)
nvlddmkm.sys      Thu Feb 09 21:00:08 2012 (4F347A28)
e1y6032.sys       Mon Aug 18 17:44:37 2008 (48A9ED45)
mbamswissarmy.sys Mon Sep 26 08:56:25 2011 (4E807679)
mbam.sys          Tue Mar 20 12:04:50 2012 (4F68AAA2)
iaStorV.sys       Wed Apr 08 12:54:58 2009 (49DCD6E2)
amdxata.sys       Tue May 19 13:57:35 2009 (4A12F30F)
http://www.carrona.org/drivers/driver.php?id=iaStorV.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl6.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=e1y6032.sys
http://www.carrona.org/drivers/driver.php?id=mbamswissarmy.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=iaStorV.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys

BSOD BUGCHECK SUMMARY
Code:

Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060412-20280-01.dmp]
Built by: 7601.17803.x86fre.win7sp1_gdr.120330-1504
Debug session time: Mon Jun  4 13:26:02.020 2012 (UTC - 4:00)
System Uptime: 0 days 0:13:28.690
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys
Bugcheck code 00000116
Arguments 86f6f510 91979aa2 00000000 00000002
BiosVersion = A12
BiosReleaseDate = 02/13/2009
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8700  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: 2527
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060412-37346-01.dmp]
Built by: 7601.17803.x86fre.win7sp1_gdr.120330-1504
Debug session time: Mon Jun  4 13:03:58.600 2012 (UTC - 4:00)
System Uptime: 0 days 0:03:12.270
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys
Bugcheck code 00000116
Arguments 871bd008 91984aa2 00000000 00000002
BiosVersion = A12
BiosReleaseDate = 02/13/2009
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8700  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: 2527
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060412-20202-01.dmp]
Built by: 7600.16988.x86fre.win7_gdr.120401-1505
Debug session time: Mon Jun  4 12:22:02.798 2012 (UTC - 4:00)
System Uptime: 0 days 0:03:46.469
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys
Bugcheck code 00000116
Arguments 86d8f008 9334aaa2 00000000 00000002
BiosVersion = A12
BiosReleaseDate = 02/13/2009
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8700  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: 2527
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060412-20732-01.dmp]
Built by: 7600.16988.x86fre.win7_gdr.120401-1505
Debug session time: Mon Jun  4 12:17:22.720 2012 (UTC - 4:00)
System Uptime: 0 days 0:03:44.390
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys
Bugcheck code 00000116
Arguments 8757c510 93155aa2 00000000 00000002
BiosVersion = A12
BiosReleaseDate = 02/13/2009
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8700  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: 2527
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060412-20763-01.dmp]
Built by: 7600.16988.x86fre.win7_gdr.120401-1505
Debug session time: Mon Jun  4 12:09:21.050 2012 (UTC - 4:00)
System Uptime: 0 days 0:15:50.720
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys
Bugcheck code 00000116
Arguments 86dc3058 90972aa2 00000000 00000002
BiosVersion = A12
BiosReleaseDate = 02/13/2009
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8700  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: 2527
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060412-35037-01.dmp]
Built by: 7600.16988.x86fre.win7_gdr.120401-1505
Debug session time: Mon Jun  4 11:52:37.230 2012 (UTC - 4:00)
System Uptime: 0 days 0:09:26.900
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys
Bugcheck code 00000116
Arguments 86e243c0 9174caa2 00000000 00000002
BiosVersion = A12
BiosReleaseDate = 02/13/2009
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8700  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: 2527
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060412-38563-01.dmp]
Built by: 7600.16988.x86fre.win7_gdr.120401-1505
Debug session time: Mon Jun  4 11:42:35.614 2012 (UTC - 4:00)
System Uptime: 0 days 0:08:30.284
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys
Bugcheck code 00000116
Arguments 86f69480 93f5caa2 00000000 00000002
BiosVersion = A12
BiosReleaseDate = 02/13/2009
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8700  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: 2527
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060412-11871-01.dmp]
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Mon Jun  4 10:46:26.939 2012 (UTC - 4:00)
System Uptime: 0 days 0:18:09.609
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys
Bugcheck code 00000116
Arguments 8702a510 8fb5baa2 00000000 00000002
BiosVersion = A12
BiosReleaseDate = 02/13/2009
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8700  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: 2527
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060412-18579-01.dmp]
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Mon Jun  4 10:26:37.786 2012 (UTC - 4:00)
System Uptime: 0 days 0:03:13.456
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys
Bugcheck code 00000116
Arguments 86f74008 8fb5caa2 00000000 00000002
BiosVersion = A12
BiosReleaseDate = 02/13/2009
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8700  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: 2527
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060412-30186-01.dmp]
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Mon Jun  4 10:22:57.970 2012 (UTC - 4:00)
System Uptime: 0 days 0:32:45.978
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys
Bugcheck code 00000116
Arguments 870a0510 8fb66aa2 00000000 00000002
BiosVersion = A12
BiosReleaseDate = 02/13/2009
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8700  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: 2527
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  
My System SpecsSystem Spec
Reply

 Diagnosing a computer at work, error 0x00000116




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