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Windows 7: BSOD Random but usually games

09 Jun 2012   #21
Jessicka

Windows 7 x64
 
 

To turn off the turbo boost it will just say enable or disable right?


Also, just want to say I really appreciate both of you working on this with me.

I don't get why it was stable for so long and suddenly had these problems. Maybe some update to the drivers or something?


My System SpecsSystem Spec
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10 Jun 2012   #22
James7679

Windows 7 Home Premium x64
 
 

OCCT shows the CPU as overclocked as well, left pic, 1/3 down, "CPU 4010.4". This is higher than what was showing in CPUz as well.

How opposed to creating a new partition and installing Windows 7 to it for testing? IF you were to do this we could eliminate any thing that we may not be seeing, software wise.
My System SpecsSystem Spec
10 Jun 2012   #23
Jessicka

Windows 7 x64
 
 

Before I do that, is there anything else we could try? I've been trying to research it too on alienware/dell forums but nothing helpful so far. Maybe trying that turbo disabled option?
My System SpecsSystem Spec
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10 Jun 2012   #24
James7679

Windows 7 Home Premium x64
 
 

I don't think turbo is the issue. Reason being is that the max turbo speed for the 980x is 3.6ghz. You're at, up to, 4 ghz.

We need to isolate the problem. Doing a clean install, with fresh drivers, on a separate partition will allow this. Do you know what to do?
My System SpecsSystem Spec
10 Jun 2012   #25
Jessicka

Windows 7 x64
 
 

The program they used was called Intel Extreme Tuning Ultility. It's on my last Alienware too. Same app I remember once I opened it. They stopped using it recently because of problems though. I had a virus not long ago, that fake windows firewall one. Looking at the old OTL log from it just a few months ago it showed under the safe list C:\Program Files (x86)\Common Files\Intel\Intel Extreme Tuning Utility\PerfTuneService.exe (Intel Corporation) but I don't see this on my computer anymore when I navigate to there.
Not sure if the tech that helped me had it removed by accident or something.Actually after they helped me, I did have problems with my computer.
My System SpecsSystem Spec
10 Jun 2012   #26
writhziden

Windows 7 Home Premium 64 Bit
 
 

It is possible remnants of that program still exist on the system and in the registry. That may be causing some of your problems. I would recommend what James suggested and do a clean install on a separate partition to see if you have the same problems with a fresh Windows install.
My System SpecsSystem Spec
10 Jun 2012   #27
Jessicka

Windows 7 x64
 
 

Could I just reinstall it and see if I can clock it down? I would do the partition but I need my computer this week for work, so I just don't want to tie-it-up with that.


I'm also guessing the person that helped me with removing that virus cleaned it out of the registry since they had me paste into otl some code or something to remove registry entries. I'm going to try to look for it though.


Left over stuff would be (from what I could research):
C:\Windows\System32\drivers\IOCBIOS.sys
registry entry: HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services

When I do a search on my computer the only time those entries come up (since I checked both the registry and the windows folder) is in the OTL.txt file and the Extras.txt where it was removed.
So I don't see why reinstalling it wouldn't correct the problem. the removal date of that app was the exact time I started having the BSOD issue.

Like I said, I do want to try the partition option if reinstalling the app won't work, but with work and my sleeping problems, I won't have much time and I don't want to mess up something where I can't access my pc for my job. Luckily next week I'm getting a new one, but I'd still like to try and get this one working right again. I know installing windows again will take a long time for me.
My System SpecsSystem Spec
10 Jun 2012   #28
writhziden

Windows 7 Home Premium 64 Bit
 
 

Understandable. Take the troubleshooting steps at whatever pace necessary for them not to interfere with your everyday life.

And yes, re-installing the program is a viable troubleshooting step for the time being. Do you still have the installer available?
My System SpecsSystem Spec
10 Jun 2012   #29
Jessicka

Windows 7 x64
 
 

Thank you for understanding, this site truly is great!

I honestly believe the tech just downloaded it off the site. That was 2010 December though. I do see it can be downloaded on the intel site but I'm not sure which version.
My System SpecsSystem Spec
11 Jun 2012   #30
James7679

Windows 7 Home Premium x64
 
 

Jessicka, it shouldn't matter which version if Intel E.T.U. is indeed the software that was used. The new install of it should supersede any previous versions and change previous settings accordingly. Your plan sounds solid, again, if Intel E.T.U. is the culprit. And your reasoning is understandable as well. Let us know how things progress.

James
My System SpecsSystem Spec
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 BSOD Random but usually games




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