Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD on laptop close + Sound crashes, error

05 Jun 2012   #1
Toxicity

Windows 7 Home Edition x64
 
 
BSOD on laptop close + Sound crashes, error

Computer Specs:
-x64 bit.
-Windows 7 Home Edition.
-Full Retail.
-System is about 6 months old.
-OS hasn't been altered, same age as hardware.
________________________

OK, so my laptop sometimes will, and sometimes wont, bluescreen when the lid is shut, the BSOD gave me the error DRIVER_POWER_STATE_FAILURE (BSOD Dump Converted by BlueScreenView Included) which is apparently caused by the NT kernel, how, I have no idea. I also had one other driver act up, but I haven't found what it controls yet.

I also have another issue, which I am unsure if it is related to this blue screen, when I do certain things (Open Skype, Make a steam voice call, etc; ) My sound will crash, I can't hear anything, or use my microphone, and this is the only computer it has ever happened to me on before.

Whether they are or are not related, please help me fix these issues, they are quite the nuisances when I'm trying to use my laptop.


My System SpecsSystem Spec
.
05 Jun 2012   #2
Tekno Venus

Windows 7 Home Premium 64bit (O.E.M)
 
 

Hi and welcome to Seven Forums. Please note, I'm new at BSOD debugging but am being watched by writhziden so don't worry!

The BSOD dumps you gave me do not give a definitive cause for your BSOD's. They all point at ntkrnlmp.exe which is a system file and very unlikely to cause a BSOD.

As a result I recommend you check your hardware for issues. Please run Memtest86+ to check your RAM. Let it run for 6-8 passes overnight as described in the tutorial. Pay particular attention to parts 2 and 3.

Also check your HDD for errors using Seatools. Download and create a bootable version of the Seatools for DOS program as described here.

If all of those tests come back OK, I'll see what else I can uncover.

Stephen
My System SpecsSystem Spec
07 Jun 2012   #3
Toxicity

Windows 7 Home Edition x64
 
 

Thanks, and also, I have some new data to share. My laptop BSOD'd last night. This time, BlueScreenView shows that the files ntoskrnl.exe, and hal.dll, which as you said already, are system files and are extremely unlikely to cause a bsod. One other file showed, but at this point, I believe that I is hardware, Ill begin using memtest and seatools A.S.A.P
My System SpecsSystem Spec
.

07 Jun 2012   #4
Tekno Venus

Windows 7 Home Premium 64bit (O.E.M)
 
 

Yup, hardware is the most likely cause. Report back the seatools and the memtest results once they are complete.

Oh, in the future, could you re-upload the dump files whenever you get more BSOD's. Bluescreenview can give false readings. I need to look at them in detail using a program called WinDbg. Thanks.

Stephen
My System SpecsSystem Spec
Reply

 BSOD on laptop close + Sound crashes, error




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Custom Sound Scheme: Close Window Sound Plays Instead of Chosen Sound
Cheers all, Problem is as stated in the thread; I downloaded, untar'd and set the theme up today. I know it's specifically the "Close Window" sound since it's unique from the others. I'm referring to the following actions in particular (there may be more things I could do to proc it, but I...
Sound & Audio
BSOD on laptop lid close.
For the past 3 days I have been getting the BSOD when I shut my laptop lid. I have uploaded the dump files here. Can anybody help me? I don't know how to read them :( https://www.dropbox.com/s/r5uvnw55i151y52/dump%20files.zip
BSOD Help and Support
Laptop Sometimes Crashes When Close Lid to Sleep
Hello everyone, I have a really strange problem. My laptop's lid close action is set to sleep, although sometimes this isn't always successful. I own an HP Pavillion dv6tqe-7000. There's a light on the shell to indicate if the laptop is still on and at times when I close the lid the light...
Hardware & Devices
BSOD on laptop lid close
I have a relatively new ASUS laptop running Win7 64bit which has developed a problem with crashing when the lid is closed. When I open the lid, it wakes up normally maybe only 20% of the time. The rest of the time either the screen remains black and the computer wakes up or I get a blue screen...
BSOD Help and Support
Crashes when I close my laptop lid
So I had fixed this problem before, for a whole 2 weeks or so. Then it started up again. Before, I just ran Driver Reviver and it pretty much fixed everything. System Specs: Windows 7 Professional x86 Intel Core 2 Duo 1.60 GHz 4.00 GB (2.90 usable) RAM Now the same problem came up again....
BSOD Help and Support
BSOD When I close laptop lid
Hi I have an Intel Spring Peak laptop running Windows 7 Professional 32 bit. Whenever I close the lid, and leave it to sleep for ~3+ minutes, I get a BSOD when I open up my computer again. Its really sad. I would attach the dump file but I forgot where I could find those.... Any solutions? and...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 17:31.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App