BSOD While Streaming/Downloading/Gaming, Mostly DRIVER_IRQL Messages

Glad I could help and thank you for the kind words. It feels good when I can help someone. :)

Stephen

Okay, so I got another BSOD while doing the same thing this thread is entitled. It's been a week or two, which is nice, but I guess I've also been playing on it a little more than that week ago as well.

Should I make a new thread or just update this one? I do have the minidump files for it.

You can continue in this one, that's fine. If you could follow the posting instructions and upload the dumps, that would be great.

It's a shame they've started again but I'll see what I can do.

Stephen

Yep, I was kind of disappointed as well. It may be something new, but I haven't changed anything since we last spoke. So it's probably something that just pops up when the system is under stress.

Attached are the dump files. The old ones are there, in case you wanted to compare them or anything.

I'll look at them ASAP, probably tomorrow when I get back from school. I might be a while as I've got quite a lot of homework at the moment. I'll try to get back you as soon as I can.

Stephen

Thanks a ton, man. I appreciate it a lot. I'm not in any rush, since it's not making my computer unusable!

Hi again,

OK, had a look at the latest dump. It's not overly useful but gives me some ideas. I need you to answer me this though, what mouse are you using? I need the make and model. Why? You're latest dump blamed mouhid.sys, a mouse driver.

Stephen

I'm using a Razer Naga. I had another crash several hours after that post. The BSOD mentioned it was an APC_INDEX_MISMATCH. If you'd like me to upload those to help you out, I can when I get home (it'll be in about 3.5hrs).

I think we might have hit the nail on the head here :)

Gaming mice are notorious for causing BSOD's unfortunately. My recommendation is this, uninstall and update the driver software.

1. Download the latest drivers from Razer: Razer Naga - Razer Synapse 2.0 (PC)
2. Unplug the mouse and use another one for the time being
3. Go to control panel -> Uninstall a program and remove any software that is related to the mouse
4. Go to Device manager -> Universal Serial Bus controllers and remove any driver that is related to the mouse, if there is one
5. Reboot only if asked to by windows
6. Reconnect the mouse and reinstall the drivers you downloaded earlier

If you could also upload the latest dumps, that would be great. If after uninstalling and reinstalling the drivers you still have BSOD's you may need to change the mouse. But don't forget to upload the dumps :)


Hope this helps
Stephen

Okay, will do. Thanks Stephen! That'd be kind of hysterical if it was the mouse, but at this point I'm open to anything. Never would've thought it.

I'll be sure to upload those dump files when I get home before I do the driver updates.