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Windows 7: BSOD randomly after playing games or playing movies )


05 Jun 2012   #1

Windows 7 32 bit
 
 
BSOD randomly after playing games or playing movies )

Hi Guys,

I have issues with my desktop. I randomly get the bsod (kernel data inpage error). I thought it started after I installes the new ATI drivers. So I tried older drivers but without any result. After that I thought it was an issues with Win 7 64bit. So I installed 32bit. But still I get the bsdod.

can you please help?

Win 7 32 bit
oem original
hardware about two years old.
I have a new installed os.The old one started giving trouble after 2 years.

My System SpecsSystem Spec
.

06 Jun 2012   #2
Microsoft MVP

 
 

SP1 isn't installed, please do the following:
Quote:
Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates (may take repeated visits)
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
5. Visit Windows Update and get any other available updates. May take repeated visits, but keep it up until you get several "Windows is updated" results.
If you're having difficulties with installing a Service Pack, please use the SURTool from this link: What is the System Update Readiness Tool?
Also, check out this troubleshooting link from Microsoft: Troubleshoot problems installing Service Pack 1 (SP1) for Windows 7 and Windows Server 2008 R2

I have had limited success in installing updates/Service Packs when using a "clean boot". I suspect that I'm just bypassing the problem - and that it can come back to bite me in the butt later on.
You have an 802.11n USB Wireless LAN Card. Windows 7 doesn't like these devices. They will rapidly spit out BSOD's if using Vista-era drivers. Here's my rant about these devices:
Quote:
I do not recommend using wireless USB devices. Especially in Windows 7 systems.
These wireless USB devices have many issues with Windows 7 - and using Vista drivers with them is almost sure to cause a BSOD.
Should you want to keep using these devices, be sure to have Windows 7 drivers - DO NOT use Vista drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.
AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows 7 systems.
Quote:
Please uninstall all AMD/ATI video stuff from Control Panel...Programs...Uninstall a program
Then, download and install a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Uninstall". Reboot for changes to take affect.
Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

STOP 0x7A specifically refers to a problem with a missing Service Pack ( BSOD Index )
The c000009d parameter means DEVICE_NOT_CONNECTED
And the memory dump suggests that there might be a hardware problem with the hard drive.
Just to be sure, please run this free hard drive diagnostic: Hard Drive Diagnostic Procedure

Microsoft Security Essentials dynamic driver showed up in the memory dump. I'd suggest:
- downloading a fresh copy
- uninstalling the current copy
- installing the freshly downloaded copy and IMMEDIATELY updating it
- perform a full system scan.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
Code:

RTL8192su.sys     Thu Nov 25 01:13:05 2010 (4CEDFE71)
MpFilter.sys      Fri Mar 09 03:43:34 2012 (4F59C2B6)
amdxata.sys       Tue May 19 13:57:35 2009 (4A12F30F)
netr28u.sys       Mon Apr 16 22:29:48 2012 (4F8CD59C)
atikmpag.sys      Thu Apr 05 21:10:22 2012 (4F7E427E)
amdiox86.sys      Thu Feb 18 10:17:49 2010 (4B7D5A1D)
AtihdW73.sys      Thu Feb 23 07:29:48 2012 (4F46313C)
atikmdag.sys      Thu Apr 05 21:44:39 2012 (4F7E4A87)
Rt86win7.sys      Fri Jun 10 02:31:55 2011 (4DF1BA5B)
AODDriver2.sys    Tue Mar 06 03:39:27 2012 (4F55CD3F)
MpKsl1dd68f2b.sys Fri Sep 16 17:34:23 2011 (4E73C0DF)
usbfilter.sys     Thu Apr 29 06:42:55 2010 (4BD962AF)
http://www.carrona.org/drivers/driver.php?id=RTL8192su.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=netr28u.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=amdiox86.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW73.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=Rt86win7.sys
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys

BSOD BUGCHECK SUMMARY
Code:

Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060512-25552-01.dmp]
Built by: 7600.16988.x86fre.win7_gdr.120401-1505
Debug session time: Tue Jun  5 16:24:46.569 2012 (UTC - 4:00)
System Uptime: 0 days 1:11:24.255
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR:  0x7a_c000009d
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x7a_c000009d_nt!MiWriteComplete+22d
Bugcheck code 0000007A
Arguments 00000020 c000009d 87ad4b4c 00000000
BiosVersion = A7646MLN.106
BiosReleaseDate = 02/22/2010
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  
My System SpecsSystem Spec
06 Jun 2012   #3

Windows 7 32 bit
 
 

Thnx for your feedback. I'll let you know what the results are.
My System SpecsSystem Spec
.


06 Jun 2012   #4

Windows 7 32 bit
 
 

Short update. I did a clean install of win 7 64 bit. Then updated all the drivers and updated all via win update and installed SP1. more important for was killing the 802.11n USB Wireless LAN Card. I am using this since a couple of weeks. So that could be the issue. I have now installed the ATI driver without catalyst. Until now everything is stable.
I will continue with the rest tomorrow. Keep you posted
My System SpecsSystem Spec
07 Jun 2012   #5

Windows 7 32 bit
 
 

HD test was finished. No errors at all. will now continue with the mem test. Until now no BSOD yet! Keep you posted
My System SpecsSystem Spec
08 Jun 2012   #6

Windows 7 32 bit
 
 

Hi guys,

Desktop is stable now. guess it was the USB WLAN card. Thanks for your help.
My System SpecsSystem Spec
14 Jun 2012   #7

Windows 7 32 bit
 
 

Hi Guys,

Unfortunately problem is back again. since today the screen starts flickering again and got the BSOD. Did not get the same message though. Also the strangest thing the desktop sometimes does not start up. Sometimes I get the bios message but windows does not start. But sometimes I do not even get the BIOS warning. Could the graphics card be the issue? Oe could it be a power issue?

Following steps have already been taken:

Memtest86 - passes
HD test - no problems found
installed only the AMD driver. Not catalyst control
did a clean install of windows essential.
SP 1 is installed

The new dump is included. Can you please help again?
My System SpecsSystem Spec
14 Jun 2012   #8
Microsoft MVP

 
 

Could it be the graphics card? - IMO that's most likely
Could it be a power issue? - yes, which can also affect the graphics card
What make/mode Power Supply do you have? How many watts is it rated for?

Check the power plug on the video card to make sure it's properly seated and delivering power to the card.
Check the fan on the card to make sure that it's working (you'll have to open the case and look at the fan while the system is running - DO NOT TOUCH anything inside the case while it's running!!!)
Check to make sure that air is getting to the card, and that there's no dust/dirt/cats/or small children clogging the graphics card cooler.
Have a look at this topic for other suggested troubleshooting steps: STOP 0x116: VIDEO_TDR_ERROR troubleshooting

You still have the wireless USB device installed. Drivers appear to be a bit more current - but keep an eye on it, I just don't trust those devices.

Since you've reinstalled and the video drivers are current - I'd have to suspect a hardware problem with the video card. It's also possible that not enough power could be causing this (if the PSU isn't strong enough).

To test the PSU - either remove a lot of stuff from the system (to decrease the power drain), or try another, stronger PSU. This free program has a PSU tester, but I'm not familiar with how it works (use at your own risk): Home

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
Code:

AtiPcie64.sys     Wed Mar 10 09:33:45 2010 (4B97ADC9)
MpFilter.sys      Fri Mar 09 06:05:26 2012 (4F59E3F6)
RTKVHD64.sys      Tue Jan 17 06:14:33 2012 (4F155819)
RTL8192su.sys     Thu Nov 25 01:13:42 2010 (4CEDFE96)
Rt64win7.sys      Thu Feb 16 00:39:50 2012 (4F3C96A6)
amd_sata.sys      Fri May 14 18:03:51 2010 (4BEDC8C7)
amd_xata.sys      Fri May 14 18:03:52 2010 (4BEDC8C8)
amdxata.sys       Fri Mar 19 12:18:18 2010 (4BA3A3CA)
atikmdag.sys      Thu Apr 05 21:48:25 2012 (4F7E4B69)
atikmpag.sys      Thu Apr 05 21:10:44 2012 (4F7E4294)
dump_amd_sata.sys Fri May 14 18:03:51 2010 (4BEDC8C7)
usbfilter.sys     Thu Apr 29 06:43:06 2010 (4BD962BA)
http://www.carrona.org/drivers/driver.php?id=AtiPcie64.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=RTL8192su.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=dump_amd_sata.sys
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys

BSOD BUGCHECK SUMMARY

Code:

Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061412-38048-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Thu Jun 14 03:06:27.115 2012 (UTC - 4:00)
System Uptime: 0 days 0:05:43.769
BugCheck 116, {fffffa8003a8f4e0, fffff880042e0768, 0, 2}
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : atikmpag.sys ( atikmpag+8768 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
Bugcheck code 00000116
Arguments fffffa80`03a8f4e0 fffff880`042e0768 00000000`00000000 00000000`00000002
BiosVersion = A7646MLN.106
BiosReleaseDate = 02/22/2010
SystemManufacturer = MEDIONPC
SystemProductName = MS-7646
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``

My System SpecsSystem Spec
14 Jun 2012   #9

Windows 7 32 bit
 
 

Just checked the fan on the it's running. A little bit dusty but I'll clean it right away. By the way the graphics card is an ATI HD Radeon 5670. But I do not see any power cable connected to the card. Is it getting power from the MB?
The PSU is a FSP group 400 watt. I'v also removed the wireless USB device.
My System SpecsSystem Spec
14 Jun 2012   #10

Windows 7 32 bit
 
 

Installed a new Graphics card. old one was a MSI. I'm now using a xfx radeon HD 6670. wait and see. Will keep you posted!
My System SpecsSystem Spec
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