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Windows 7: BSOD while playing certain games


15 Jun 2012   #41

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
Your XBox USB wireless controller drivers are out of date. Please update them here: Software Downloads: Xbox 360 Wireless Controller for Windows


Remove all ASUS utilities software through Start Menu -> Control Panel -> Uninstall a Program.
that's what I already have. I downloaded it anyway and it says it can't install because I already have it. I just got another BSOD which was apparently caused by wdf0100.sys

My System SpecsSystem Spec
.

15 Jun 2012   #42

Windows 7 Home Premium 64 Bit
 
 

You said in your first post that you ran Memtest86+. How many passes did you run it for? I am thinking we should test RAM and drivers for any issues.
  • If you are overclocking any hardware, please stop.

  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

  • An underlying driver may be incompatible\conflicting with your system. Run Driver Verifier to find any issues. To run Driver Verifier, do the following:
    a. Backup your system and user files
    b. Create a system restore point
    c. If you do not have a Windows 7 DVD, Create a system repair disc
    d. In Windows 7:
    • Click the Start Menu
    • Type verifier in Search programs and files (do not hit enter)
    • Right click verifier and click Run as administrator
    • Put a tick in Create custom settings (for code developers) and click next
    • Put a tick in Select individual settings from a full list and click next
    • Set up the individual settings as in the image and click next
      Attachment 216694
    • Put a tick in Select driver names from a list
    • Put a tick next to all non-Microsoft drivers.
    • Click Finish.
    • Restart your computer.

    If Windows cannot start in normal mode with driver verifier running, start in safe mode. If it cannot start in safe mode or normal mode, restore the system restore point using System Restore OPTION TWO.

    If you are unable to start Windows with all drivers being verified or if the blue screen crashes fail to create .dmp files, run them in groups of 5 or 10 until you find a group that causes blue screen crashes and stores the blue screen .dmp files.
    The idea with Verifier is to cause the system to crash, so do the things you normally do that cause crashes. After you have a few crashes, upload the crash reports for us to take a look and try to find patterns.

    When you are ready to disable Verifier: Start Menu -> All Programs -> Accessories -> Right click Command Prompt -> Run as administrator -> Type the following command and then Enter:
    verifier /reset
    -> Restart your computer.
My System SpecsSystem Spec
16 Jun 2012   #43

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
You said in your first post that you ran Memtest86+. How many passes did you run it for? I am thinking we should test RAM and drivers for any issues.
  • If you are overclocking any hardware, please stop.

  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

  • An underlying driver may be incompatible\conflicting with your system. Run Driver Verifier to find any issues. To run Driver Verifier, do the following:
    a. Backup your system and user files
    b. Create a system restore point
    c. If you do not have a Windows 7 DVD, Create a system repair disc
    d. In Windows 7:
    • Click the Start Menu
    • Type verifier in Search programs and files (do not hit enter)
    • Right click verifier and click Run as administrator
    • Put a tick in Create custom settings (for code developers) and click next
    • Put a tick in Select individual settings from a full list and click next
    • Set up the individual settings as in the image and click next
      Attachment 216694
    • Put a tick in Select driver names from a list
    • Put a tick next to all non-Microsoft drivers.
    • Click Finish.
    • Restart your computer.

    If Windows cannot start in normal mode with driver verifier running, start in safe mode. If it cannot start in safe mode or normal mode, restore the system restore point using System Restore OPTION TWO.

    If you are unable to start Windows with all drivers being verified or if the blue screen crashes fail to create .dmp files, run them in groups of 5 or 10 until you find a group that causes blue screen crashes and stores the blue screen .dmp files.
    The idea with Verifier is to cause the system to crash, so do the things you normally do that cause crashes. After you have a few crashes, upload the crash reports for us to take a look and try to find patterns.

    When you are ready to disable Verifier: Start Menu -> All Programs -> Accessories -> Right click Command Prompt -> Run as administrator -> Type the following command and then Enter:
    verifier /reset
    -> Restart your computer.
ok, before I go through all of that, every BSOD I get now is because of atikmpag.sys. what would happen if I just deleted the driver?
My System SpecsSystem Spec
.


16 Jun 2012   #44

Windows 7 Home Premium 64 Bit
 
 

Possibly nothing and Windows would replace the driver with one in its backup set, possibly the Windows would not start. That driver is for your display card, by the way. You're welcome to supply us with the new crash reports to see if we can give suggestions on how to handle it.
My System SpecsSystem Spec
16 Jun 2012   #45

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
possibly nothing and windows would replace the driver with one in its backup set, possibly the windows would not start. That driver is for your display card, by the way. You're welcome to supply us with the new crash reports to see if we can give suggestions on how to handle it.
Attachment 216848
My System SpecsSystem Spec
17 Jun 2012   #46

Windows 7 Home Premium 64 Bit
 
 

Your first crash was actually related to your X-Box controller. If you are unable to update the controller drivers, remove it from the system to test. You may also want to look into resolving the USB issues it may be causing since the X-Box wireless controller drivers are USB related:
  • Start with USB Driver - General Fix for Problems to resolve the USB issues. Also, USB ports can sometimes enter a safe power state to protect the system from power surges due to USB devices. To reset the USB ports to a nominal power state:
    1. Shut down and turn off the computer.
    2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
    3. "Remove the computer from any port replicator or docking station, disconnect
      cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
    4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
      power from components is drained to clear the software connections between the BIOS
      and hardware and clear any corruption in the temporary memory.
    5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
      and mouse should suffice and be the only peripherals reconnected.
    6. Turn it on to reinitialize the software connections between the BIOS and hardware
My System SpecsSystem Spec
17 Jun 2012   #47

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
Your first crash was actually related to your X-Box controller. If you are unable to update the controller drivers, remove it from the system to test. You may also want to look into resolving the USB issues it may be causing since the X-Box wireless controller drivers are USB related:
  • Start with USB Driver - General Fix for Problems to resolve the USB issues. Also, USB ports can sometimes enter a safe power state to protect the system from power surges due to USB devices. To reset the USB ports to a nominal power state:
    1. Shut down and turn off the computer.
    2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
    3. "Remove the computer from any port replicator or docking station, disconnect
      cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
    4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
      power from components is drained to clear the software connections between the BIOS
      and hardware and clear any corruption in the temporary memory.
    5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
      and mouse should suffice and be the only peripherals reconnected.
    6. Turn it on to reinitialize the software connections between the BIOS and hardware
the problem isn't that I can't update, the problem is that it's already up to date. and the usb device that you're seeing isn't an xbox 360 controller, it's a wireless xbox 360 reciever for which I can't find any drivers on the internet. the only ones I've found came with windows 7 and they're from 2009. I'll try what you suggested with the usb ports.
My System SpecsSystem Spec
17 Jun 2012   #48

Windows 7 Home Premium 64 Bit
 
 

And what device connects via that wireless receiver that you use the receiver for? Do you not use the receiver for a wireless X-Box controller?

I was aware it was a wireless receiver. I (wrongfully?) assumed you were using a wireless X-Box controller through that receiver.


In order to update the receiver's drivers, you may have to uninstall the device, delete the driver software for the device by putting a tick in the box to do so, hit OK, remove the device physically from the system, restart your system, connect the device again after the restart, and let Windows find the appropriate drivers.

Here are the steps in a step-by-step instruction layout:
  1. Click Start Menu
  2. Right Click My Computer/Computer
  3. Click Manage
  4. Click Device Manager from the list on the left
  5. Find the device you are trying to uninstall by expanding the appropriate set of devices
  6. Right click the device
  7. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  8. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  9. Physically remove the device.
  10. Restart your computer.
  11. Connect the device.
  12. Let Windows install the drivers for the device.

Alternatively:
  1. Login as an adminstrative user.
  2. Click Start Menu
  3. Click Control Panel
  4. Click Hardware and Sound
  5. Click Device Manager (the last link under Devices and Printers)
  6. Find the device you are trying to uninstall by expanding the appropriate set of devices
  7. Right click the device
  8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  10. Physically remove the device.
  11. Restart your computer.
  12. Connect the device.
  13. Let Windows install the drivers for the device.
My System SpecsSystem Spec
17 Jun 2012   #49

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
And what device connects via that wireless receiver that you use the receiver for? Do you not use the receiver for a wireless X-Box controller?

I was aware it was a wireless receiver. I (wrongfully?) assumed you were using a wireless X-Box controller through that receiver.


In order to update the receiver's drivers, you may have to uninstall the device, delete the driver software for the device by putting a tick in the box to do so, hit OK, remove the device physically from the system, restart your system, connect the device again after the restart, and let Windows find the appropriate drivers.

Here are the steps in a step-by-step instruction layout:
  1. Click Start Menu
  2. Right Click My Computer/Computer
  3. Click Manage
  4. Click Device Manager from the list on the left
  5. Find the device you are trying to uninstall by expanding the appropriate set of devices
  6. Right click the device
  7. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  8. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  9. Physically remove the device.
  10. Restart your computer.
  11. Connect the device.
  12. Let Windows install the drivers for the device.

Alternatively:
  1. Login as an adminstrative user.
  2. Click Start Menu
  3. Click Control Panel
  4. Click Hardware and Sound
  5. Click Device Manager (the last link under Devices and Printers)
  6. Find the device you are trying to uninstall by expanding the appropriate set of devices
  7. Right click the device
  8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  10. Physically remove the device.
  11. Restart your computer.
  12. Connect the device.
  13. Let Windows install the drivers for the device.
yes I use it for that as well as a headset, but the point was that you said my xbox controller was causing some of the crashes, and you linked me to xbox controller drivers, but my xbox controller is rarely connected to the receiver when I experience the crashes, and I can't update the drivers for the controller because it doesn't even come up in my device manager because it's not directly connected.
My System SpecsSystem Spec
17 Jun 2012   #50

Windows 7 Home Premium 64 Bit
 
 

Alright, my fault for not being clear. My apologies.

It is your wireless receiver that is causing the crashes. Whether it is in use or not, the device drivers can cause conflicts. Even if the receiver is not plugged into the system, its drivers can still be on the system causing conflicts. That is why I recommended the USB steps which include removing devices that are known to be causing problems while proceeding through the USB troubleshooting.

Go through the steps in my previous post and post back whether they help to resolve the crashes.
My System SpecsSystem Spec
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 BSOD while playing certain games




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