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Windows 7: BSOD while playing certain games


05 Jun 2012   #1

windows 7 64 bit
 
 
BSOD while playing certain games

*this is the second thread I'm creating for this. the reason I'm starting a new one is because I ran into some technical difficulties last time and it discouraged people from helping me*

I've got a 6 month old gaming PC and I've been playing minecraft for almost as long, and about a month ago it started freezing, crashing and occasionally giving me BSOD. then max payne 3 came out and I can't play more than one match without getting BSOD. both games only do this while playing multiplayer.

my specs:
Radeon HD 5770
AMD phenom 9850 quad core
8 GB RAM
asus m2n32-sli deluxe motherboard
windows 7 64 bit

I already ran memtestx86 and sfc /scannow, neither found any errors. I also completely defragged my hard drive, restored BIOS, updated several drivers and completely wiped all video drivers and reinstalled.

Dump Files: Attachment 215298
perfmon /report: Attachment 215297


My System SpecsSystem Spec
.

06 Jun 2012   #2

Windows 7 Home Premium 64 Bit
 
 

We normally prefer that you not start a new thread, but your other thread did get to be a bit of a mess, so I understand why you started one. In the future, try to refrain from doing so.

Problem Devices:
Code:
AODDriver4.01	ROOT\LEGACY_AODDRIVER4.01\0000	This device is not present, is not working properly, or does not have all its drivers installed.
AODDriver4.1	ROOT\LEGACY_AODDRIVER4.1\0000	This device is not present, is not working properly, or does not have all its drivers installed.


Security Software: ???

One of your drivers is an unknown module which would point to a likely malicious item on the system (i.e. a virus or malware).


sptd.sys was blamed in a number of crashes earlier (a couple months ago):

Many of your crashes were DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
  • If you are overclocking any hardware, please stop.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.


Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For AMD:
    • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
    • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
      1. Click Start Menu
      2. Right Click My Computer/Computer
      3. Click Manage
      4. Click Device Manager from the list on the left
      5. Expand Display adapters
      6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK

        Alternatively:
        1. Login as an adminstrative user
        2. Click Start Menu
        3. Click Control Panel
        4. Click Hardware and Sound
        5. Click Device Manager (the last link under Devices and Printers)
        6. Expand Display adapters
        7. Do the following for each adapter (in case you have multiple display cards)
          • Right click the adapter
          • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
          • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  6. Restart your computer after uninstalling drivers for all display cards
  7. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.
My System SpecsSystem Spec
06 Jun 2012   #3

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
We normally prefer that you not start a new thread, but your other thread did get to be a bit of a mess, so I understand why you started one. In the future, try to refrain from doing so.

Problem Devices:
Code:
AODDriver4.01	ROOT\LEGACY_AODDRIVER4.01\0000	This device is not present, is not working properly, or does not have all its drivers installed.
AODDriver4.1	ROOT\LEGACY_AODDRIVER4.1\0000	This device is not present, is not working properly, or does not have all its drivers installed.


Security Software: ???

One of your drivers is an unknown module which would point to a likely malicious item on the system (i.e. a virus or malware).


sptd.sys was blamed in a number of crashes earlier (a couple months ago):

Many of your crashes were DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
  • If you are overclocking any hardware, please stop.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.


Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For AMD:
    • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
    • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
      1. Click Start Menu
      2. Right Click My Computer/Computer
      3. Click Manage
      4. Click Device Manager from the list on the left
      5. Expand Display adapters
      6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK

        Alternatively:
        1. Login as an adminstrative user
        2. Click Start Menu
        3. Click Control Panel
        4. Click Hardware and Sound
        5. Click Device Manager (the last link under Devices and Printers)
        6. Expand Display adapters
        7. Do the following for each adapter (in case you have multiple display cards)
          • Right click the adapter
          • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
          • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  6. Restart your computer after uninstalling drivers for all display cards
  7. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.
I removed the AOD drivers and uninstalled daemon tools, the uninstaller for sptd.sys didn't work so I just deleted it from system32/drivers, is that good enough? I'm not over clocking, though I did for about 20 minutes a few months ago. I've already scanned with malwarbytes and did a complete removal/reinstall of all video drivers several times. also, in my device manager ATK0110 ACPI Utility has an error icon next to it, do you think it's related at all?
My System SpecsSystem Spec
.


06 Jun 2012   #4

Windows 7 Home Premium 64 Bit
 
 

Quite possible. ATK0110 is a low level driver for your motherboard. I would recommend downloading a fresh copy of the utility from your motherboard's support site, removing the current software through Start Menu -> Control Panel -> Uninstall a program, and then installing the utility again with the fresh installer.
My System SpecsSystem Spec
06 Jun 2012   #5

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
Quite possible. ATK0110 is a low level driver for your motherboard. I would recommend downloading a fresh copy of the utility from your motherboard's support site, removing the current software through Start Menu -> Control Panel -> Uninstall a program, and then installing the utility again with the fresh installer.
my bsod for max payne 3 seems to be gone, but not for minecraft. I want to wait a few days before I mark the thread as solved though, because I'm not entirely sure if I fixed it or not. I tried uninstalling and reinstalling the driver, but most ASUS install managers don't work for me, so now it's just removed from my PC, should I be worried about that?
My System SpecsSystem Spec
07 Jun 2012   #6

Windows 7 Home Premium 64 Bit
 
 

Not only should you be worried about that but also about why ASUS install managers do not work. Have you run the SFC scan yet?
My System SpecsSystem Spec
07 Jun 2012   #7

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
Not only should you be worried about that but also about why ASUS install managers do not work. Have you run the SFC scan yet?
I ran it once, and it found no errors, but I haven't gotten any BSODs for 2 days so it's likely that I fixed the problem/problems. what happens whenever I try to run most ASUS installers is a command prompt comes up, like a .bat file or something, and instantly disappears, however when I turned my PC on today it gave me the ''this program may not have installed correctly'' notification for the ATK0110 driver, so I reinstalled with recommended settings and it seems to have worked but it's still not in my device manager.
My System SpecsSystem Spec
08 Jun 2012   #8

Windows 7 Home Premium 64 Bit
 
 

Do you have any problem devices listed in Device Manager (they usually have a yellow icon with an exclamation point)? What about anything listed under Other Devices?

If not, and the system is stable, then I would not worry about it anymore.


If you do have problem devices, try uninstalling ASUS AISuite and other ASUS utilities and see if it resolves it.
My System SpecsSystem Spec
08 Jun 2012   #9

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
Do you have any problem devices listed in Device Manager (they usually have a yellow icon with an exclamation point)? What about anything listed under Other Devices?

If not, and the system is stable, then I would not worry about it anymore.
nothing under other devices, and no problem drivers anymore. however, I got a BSOD today and it listed atikmdag.sys as the cause. any advice? I tried updating but there are no newer versions, and I tried just removing it altogether but that seems to have caused frequent crashes.
My System SpecsSystem Spec
08 Jun 2012   #10

Windows 7 Home Premium 64 Bit
 
 

I would recommend installing the drivers without Catalyst and seeing if you still get crashes. Also, try different versions; 11.9 - 12.4 are available and should work with your card. Start to install one, let it extract, and then when it gives you the option to express install or custom install, quit the program. Then you can install the drivers without Catalyst. The steps to do so follow.
  • You should already have the installer downloaded and installed the drivers/Catalyst software, so your drivers probably exist in C:\AMD\Support\xx-x_vista_win7_64_dd_ccc where the x's replace your version number of the driver software.
  • Uninstall all AMD software related to your graphics card by uninstalling AMD Catalyst Install Manager in Start Menu -> Control Panel -> Uninstall a program
  • Restart your computer.
  • Re-install your drivers from the C:\AMD\Support\xx-x_vista_win7_64_dd_ccc folder using a similar method to that in OPTION TWO of Drivers - Install Vista Drivers on Windows 7
My System SpecsSystem Spec
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 BSOD while playing certain games




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