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Windows 7: Black Screen Crash after Ipod or Traktor S4 plugged in..

06 Jun 2012   #1
doggtoffy

Windows 7 home premium 64 bit
 
 
Black Screen Crash after Ipod or Traktor S4 plugged in..

Hi folks .. I'm new here, and looking for some help!
I'm usually o.k with these type of things but this is killing me!

Im getting the black freeze screen after plugging in my Ipod or Traktor S4, It will not respond and needs a reboot every time. it usually takes from 30 secs to 5 mins to black out.

My specs are:
Windows 7 Home Premium
AMD Athlon II X2 Processor P320
ATI Mobility Radeon HD 4250
2GB DDR3
250GB HDD


This has happened with 2 fresh installs now, and also happens in Safe Mode.
Can anyone help?


My System SpecsSystem Spec
06 Jun 2012   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

Start by following the http://www.sevenforums.com/crashes-d...tructions.html. Those will allow us to see any program conflicts, system log errors, or application errors. They help for debugging black screen crashes as well as blue screen crashes.

I also recommend: Why is my screen black when I start Windows 7? as further reading.


Also, since the crash is USB related:
  • Start with USB Driver - General Fix for Problems to resolve the USB issues. Also, USB ports can sometimes enter a safe power state to protect the system from power surges due to USB devices. To reset the USB ports to a nominal power state:
    1. Shut down and turn off the computer.
    2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
    3. "Remove the computer from any port replicator or docking station, disconnect
      cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
    4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
      power from components is drained to clear the software connections between the BIOS
      and hardware and clear any corruption in the temporary memory.
    5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
      and mouse should suffice and be the only peripherals reconnected.
    6. Turn it on to reinitialize the software connections between the BIOS and hardware
My System SpecsSystem Spec
07 Jun 2012   #3
doggtoffy

Windows 7 home premium 64 bit
 
 

O.k sorry.. here are the results (attached)
I do have some issues with the ethernet controller driver, and a waning triangle.. but I'm able to use the internet wirelessly!? hmm?
I also do have avg installed as antivirus.

I have also tried all the other steps in your advise.
My System SpecsSystem Spec
07 Jun 2012   #4
writhziden

Windows 7 Home Premium 64 Bit
 
 

You are getting blue screen crashes. They are probably being deleted by CCleaner during the file cleaning process. Refrain from using CCleaner for the duration of your troubleshooting.

You have some errors related to your display card not starting. This is essentially a TDR Error crash.

  • Quote   Quote: Originally Posted by H2SO4 View Post
    These are all stop 0x116 VIDEO_TDR_FAILURE conditions.

    It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.

    Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash. As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds. If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

    If playing with video driver versions hasn't helped, make sure the box is not overheating. Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU. Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference. If so, it might be as simple as dust buildup and subsequently inadequate cooling.
    The above quote was taken from http://www.sevenforums.com/crashes-d...tml#post280172, which is linked to in usasma's thread about this error. Closely follow the first three posts of usasma's thread outlining STOP 0x116: VIDEO_TDR_ERROR troubleshooting and proceed through each step. Let us know if you need further help.
My System SpecsSystem Spec
11 Jun 2012   #5
doggtoffy

Windows 7 home premium 64 bit
 
 

Right, first off Thank You. i'm trying to follow this as closely as possible, but this feels very out of my grasp. don't know what to do first.
I'm only on the first test (FurMark) and the GPU temp hasn't changed from 0 in an hour?
GPU running 100% i turned it off.
I ran a SFC.EXE /SCANNOW as it was quickist here are the results:

"C:\Windows\system32>sfc.exe/scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations."

I just reset my page file and tried to use my Traktor S4.. but still blacking out.
next i will try to stop overclocking.. is this a good idea?

also i have just noticed a cmd box appearing on every startup ..
Yes HKLM:Run AMD AVT Cmd.exe /c start "AMD Accelerated Video Transcoding device initialization" /min "C:\Program Files (x86)\AMD AVT\bin\kdbsync.exe"
can i delete from startup?
My System SpecsSystem Spec
11 Jun 2012   #6
doggtoffy

Windows 7 home premium 64 bit
 
 

double post
My System SpecsSystem Spec
11 Jun 2012   #7
writhziden

Windows 7 Home Premium 64 Bit
 
 

Yes, stop overclocking and see if that helps.

I am concerned that you are not getting GPU temperature readings. Do you get them with any program?
Use the following programs to monitor the temperatures.
My System SpecsSystem Spec
14 Jun 2012   #8
doggtoffy

Windows 7 home premium 64 bit
 
 

just to clarify.. its the GPU im stopping overclocking on ..? and is there a step by step guide on here anywhere?

I also tried to get another GPU temp reading.. its still not showing... starting to lose hope.

Here are the results...
My System SpecsSystem Spec
14 Jun 2012   #9
writhziden

Windows 7 Home Premium 64 Bit
 
 

For the GPU overclock, check AMD Vision Engine Control Center. Make sure the GPU overclocking is disabled. You may have to hunt for it a bit to find where to enable/disable it.


You can also try installing just the GPU drivers without the AMD Vision Engine Control Center. Download the version of ATI drivers that you want to install, and then do the following steps.
  • Start the installation program to install your drivers and ATI software. When you get to the option to Express/Custom install, cancel the installation. Your drivers should now exist in C:\AMD\Support\xx-x_vista_win7_64_dd_ccc where the x's replace your version number of the driver software.
  • Uninstall all AMD software related to your graphics card by uninstalling AMD Catalyst Install Manager in Start Menu -> Control Panel -> Uninstall a program
  • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers:
    1. Click Start Menu
    2. Right Click My Computer/Computer
    3. Click Manage
    4. Click Device Manager from the list on the left
    5. Expand Display adapters
    6. Do the following for each adapter (in case you have multiple display cards)
      • Right click the adapter
      • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
      • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    Alternatively:
    1. Login as an adminstrative user
    2. Click Start Menu
    3. Click Control Panel
    4. Click Hardware and Sound
    5. Click Device Manager (the last link under Devices and Printers)
    6. Expand Display adapters
    7. Do the following for each adapter (in case you have multiple display cards)
      • Right click the adapter
      • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
      • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  • Restart your computer.
  • Re-install your drivers from the C:\AMD\Support\xx-x_vista_win7_64_dd_ccc folder using a similar method to that in OPTION TWO of Drivers - Install Vista Drivers on Windows 7
My System SpecsSystem Spec
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 Black Screen Crash after Ipod or Traktor S4 plugged in..




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