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Windows 7: Random BSODs


06 Jun 2012   #1

Windows 8 CP x64
 
 
Random BSODs

Hello everyone,

I am posting on a friend's behalf who can't access the forum at the moment. He randomly experiences BSODs after 5-10 minutes of using his laptop. I can't run BSOD Dump & System File Collection app because I can't access his laptop.
His spec is Asus K53SV
Intel core i7
Nvidia GT540m
4 GB Ram
500 GB Hdd
OS: Windows 7 Ultimate 64bit.
I have attached his minidump file.
Also I've opened it in Windows Debugging Tools.
Code:
PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff8a00a1f6000, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff8000318a079, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS:  fffff8a00a1f6000 Paged pool

FAULTING_IP: 
nt!MiCompressRelocations+70
fffff800`0318a079 410fb701        movzx   eax,word ptr [r9]

MM_INTERNAL_CODE:  0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0

TRAP_FRAME:  fffff8800eed08b0 -- (.trap 0xfffff8800eed08b0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8000318a079 rsp=fffff8800eed0a40 rbp=000000000008fc28
 r8=000000007ffff960  r9=fffff8a00a1f6000 r10=000000000006ed2c
r11=0000000000000008 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
nt!MiCompressRelocations+0x70:
fffff800`0318a079 410fb701        movzx   eax,word ptr [r9] ds:fffff8a0`0a1f6000=????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002f451e4 to fffff80002ec5f00

STACK_TEXT:  
fffff880`0eed0748 fffff800`02f451e4 : 00000000`00000050 fffff8a0`0a1f6000 00000000`00000000 fffff880`0eed08b0 : nt!KeBugCheckEx
fffff880`0eed0750 fffff800`02ec3fee : 00000000`00000000 00000000`00000003 00000000`00083c00 fffff8a0`0a1a3904 : nt! ?? ::FNODOBFM::`string'+0x42907
fffff880`0eed08b0 fffff800`0318a079 : 00000000`01000000 fffff800`0318a461 fffffa80`072151c0 fffff800`0318a5a4 : nt!KiPageFault+0x16e
fffff880`0eed0a40 fffff800`03188932 : 00000000`000d56a0 00000000`01000000 00000000`00000001 00000000`00000004 : nt!MiCompressRelocations+0x70
fffff880`0eed0a90 fffff800`031be5d1 : fffff8a0`0a000000 fffff880`0eed0ca0 00000000`00000095 00000000`00000000 : nt!MiRelocateImage+0x4a2
fffff880`0eed0c00 fffff800`031b3893 : fffff880`0eed0e60 00000000`00000000 fffff880`0eed0f08 00000000`00000001 : nt!MmCreateSection+0x825
fffff880`0eed0e10 fffff800`03322573 : 00000000`00000000 fffff8a0`09cc0b30 00000000`00000000 00000000`00000001 : nt!NtCreateSection+0x162
fffff880`0eed0e90 fffff800`03322b01 : 00000000`00000000 fffff8a0`09cc0b30 fffffa80`08ec69b0 fffff880`00000060 : nt!PfpFileBuildReadSupport+0x163
fffff880`0eed0f80 fffff800`0332ac1e : fffff8a0`00000000 fffff8a0`00000001 fffff8a0`0000000b 00000000`00000002 : nt!PfpPrefetchFilesTrickle+0x121
fffff880`0eed1080 fffff800`0332b7b7 : 00000000`00000000 fffff880`0eed1c60 fffff880`0eed1278 fffff8a0`028c96b0 : nt!PfpPrefetchRequestPerform+0x30e
fffff880`0eed11d0 fffff800`03337d8e : fffff880`0eed1278 00000000`00000001 fffffa80`09419890 00000000`00000000 : nt!PfpPrefetchRequest+0x176
fffff880`0eed1240 fffff800`0333c4be : 00000000`00000000 00000000`02cefbb0 00000000`0000004f 00000000`00000001 : nt!PfSetSuperfetchInformation+0x1ad
fffff880`0eed1320 fffff880`01d3ae36 : 00000000`0000004f 00000000`02cefbb0 fffff880`0eed1568 fffff880`01dd5e11 : nt!NtSetSystemInformation+0xb91
fffff880`0eed1490 00000000`0000004f : 00000000`02cefbb0 fffff880`0eed1568 fffff880`01dd5e11 fffff880`0eed15f0 : aswSnx+0x24e36
fffff880`0eed1498 00000000`02cefbb0 : fffff880`0eed1568 fffff880`01dd5e11 fffff880`0eed15f0 fffff880`6c46624f : 0x4f
fffff880`0eed14a0 fffff880`0eed1568 : fffff880`01dd5e11 fffff880`0eed15f0 fffff880`6c46624f fffffa80`04643600 : 0x2cefbb0
fffff880`0eed14a8 fffff880`01dd5e11 : fffff880`0eed15f0 fffff880`6c46624f fffffa80`04643600 00000000`00000000 : 0xfffff880`0eed1568
fffff880`0eed14b0 fffff880`0eed15f0 : fffff880`6c46624f fffffa80`04643600 00000000`00000000 00000000`00000000 : aswSnx+0xbfe11
fffff880`0eed14b8 fffff880`6c46624f : fffffa80`04643600 00000000`00000000 00000000`00000000 fffff880`01dcf8c1 : 0xfffff880`0eed15f0
fffff880`0eed14c0 fffffa80`04643600 : 00000000`00000000 00000000`00000000 fffff880`01dcf8c1 00000000`00000000 : 0xfffff880`6c46624f
fffff880`0eed14c8 00000000`00000000 : 00000000`00000000 fffff880`01dcf8c1 00000000`00000000 fffffa80`04643600 : 0xfffffa80`04643600


STACK_COMMAND:  kb

FOLLOWUP_IP: 
aswSnx+24e36
fffff880`01d3ae36 ??              ???

SYMBOL_STACK_INDEX:  d

SYMBOL_NAME:  aswSnx+24e36

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: aswSnx

IMAGE_NAME:  aswSnx.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4f56a5f5

FAILURE_BUCKET_ID:  X64_0x50_aswSnx+24e36

BUCKET_ID:  X64_0x50_aswSnx+24e36

Followup: MachineOwner
---------
Any help would be greatly appreciated.

My System SpecsSystem Spec
.

06 Jun 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Crash indicates avast! as the culprit. Your friend should do the following steps:
  1. Use the avast! uninstall utility to uninstall avast!
  2. Download a fresh copy of avast!
  3. Install avast! with the fresh installer
  4. Do his regular routine for twice as long as it normally takes to get a crash, or do the things that normally cause crashes.
  5. If crashes still occur, uninstall avast with the avast! uninstall utility again.
  6. Replace avast! with either of these:
    After installing your security software, update it, and then run full scans today with each program. Report back the results of the scans.


If the above does not work, tell your friend to start his own thread so we can get the full information through the jcgriff2 tool.
My System SpecsSystem Spec
07 Jun 2012   #3

Windows 8 CP x64
 
 

Thank you for the reply. He did tell me that when he had avast! scan his computer, his laptop wouldn't crash at all, so it is related. I will let him know. Thanks again for the help!
My System SpecsSystem Spec
.


08 Jun 2012   #4

Windows 7 Home Premium 64 Bit
 
 

You're welcome. Let us know how things are working after re-installing or removing avast! (whichever he ends up doing).
My System SpecsSystem Spec
Reply

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