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Windows 7: BSOD - random blue screen crashes while running applications/browsing

06 Jun 2012   #1

Windows 7 Home Premium x64
 
 
BSOD - random blue screen crashes while running applications/browsing

Hi there,

I have tried to fix this problem myself. Problem started several days ago and I cannot remember installing any new programs that would have caused this (possibly an automatic windows update?).

I've tried scanning the disk for errors, cleaning registry, virus/spyware scanning and updating a few major drivers with no luck.

I've used blue screen view and the driver wdf01000.sys keeps on popping up but after a bit of reading I don't think that is the root of the problem.

I have a sneaking suspision that it may be a security program called Folder Lock, however I have had this program installed for several months with out problems.

I have attached the .dmp file from my last crash (they all seem fairly similar). Any help would be much appreciated.

Cheers
Josh

My System SpecsSystem Spec
.

06 Jun 2012   #2

Windows 7 Home Premium x64
 
 

Any takers?
My System SpecsSystem Spec
07 Jun 2012   #3

Windows 7 Home Premium 64 Bit
 
 

Crash file was inconclusive. It points to a driver, but does not give the specific driver as the problem. Please follow the http://www.sevenforums.com/crashes-d...tructions.html to provide us with more information.


The audio drivers were in the stack for the Saffire device/software. Could be the problem? Try updating the Saffire audio drivers/software.


I also note some drivers that may indicate malware/viruses/rootkit security threats.
  • Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the Good and Free system security combination. for better security steps and scanning tools. Make sure to update the security software before running the full scan.
My System SpecsSystem Spec
.


07 Jun 2012   #4

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by writhziden View Post
Crash file was inconclusive. It points to a driver, but does not give the specific driver as the problem. Please follow the http://www.sevenforums.com/crashes-d...tructions.html to provide us with more information.


The audio drivers were in the stack for the Saffire device/software. Could be the problem? Try updating the Saffire audio drivers/software.


I also note some drivers that may indicate malware/viruses/rootkit security threats.
  • Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the Good and Free system security combination. for better security steps and scanning tools. Make sure to update the security software before running the full scan.
Hi again,

I've attached some more info (I was unable to run a performance report possibly because my system is in safe mode).

I have updated the drivers for my saffire audio interface (while doing so it recommended that I change my firewire driver to legacy as it is a requirement since my system is 64bit, which I have done).

I have done a malware check (which found several suspicious files). I run AVG anti-virus and I have done a scan, also a Spybot scan.

Cheers
Josh
My System SpecsSystem Spec
07 Jun 2012   #5

Windows 7 Home Premium x64
 
 

I have also cleaned my registry.

Here is my performance report
My System SpecsSystem Spec
08 Jun 2012   #6

Windows 7 Home Premium 64 Bit
 
 

What did you use the clean the registry? CCleaner is really the only registry cleaning software I even come close to trusting, and even it I do not usually recommend.
  • Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

    In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to Optimize Windows 7.


All crashes continue to point to the Saffire drivers. If you continue to have problems, I would recommend starting a support session with the company.
My System SpecsSystem Spec
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 BSOD - random blue screen crashes while running applications/browsing




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