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Windows 7: HELP please

07 Jun 2012   #11
XGamerzzz

Windows 7 ultimate 32bit
 
 

cheers im at a loss without explorer.exe


My System SpecsSystem Spec
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07 Jun 2012   #12
kado897

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bit Service Pack 1
 
 

I've requested help. it may be some time before someone can respond so be patient.
My System SpecsSystem Spec
07 Jun 2012   #13
XGamerzzz

Windows 7 ultimate 32bit
 
 

Ok, thanks for your help, much appreciated.
My System SpecsSystem Spec
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07 Jun 2012   #14
James7679

Windows 7 Home Premium x64
 
 

Run the ESET online scanner. Save the log and post it back.
My System SpecsSystem Spec
07 Jun 2012   #15
Petey7

Windows 7 Professional SP1 64-bit
 
 

XGamerzzz, please update Malwarebytes and run a full scan. Personally, I do not find AVG to be the most reliable program. I would consider replacing it with Microsoft Security Essentials, at least until will have solved your issue, but it is up to you; I will not press the matter.

Once that has been taken care of I'll help walk you through some other troubleshooting steps. It should be noted that what you have is a very general issue, which could have any number of causes.
My System SpecsSystem Spec
07 Jun 2012   #16
XGamerzzz

Windows 7 ultimate 32bit
 
 

i downloaded the latest verson of malwarebytes and it found 2 trojans, i have removed them and the problem is still present
My System SpecsSystem Spec
07 Jun 2012   #17
James7679

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by James7679 View Post
Run the ESET online scanner. Save the log and post it back.
Quote   Quote: Originally Posted by XGamerzzz View Post
i downloaded the latest verson of malwarebytes and it found 2 trojans, i have removed them and the problem is still present
Did you try what I offered?

Also, you MUST run MBAM on all user accounts to effectively clean the PC.
My System SpecsSystem Spec
07 Jun 2012   #18
XGamerzzz

Windows 7 ultimate 32bit
 
 

Quote   Quote: Originally Posted by James7679 View Post
Run the ESET online scanner. Save the log and post it back.
i ran this and got "unexpected error 2002"
My System SpecsSystem Spec
07 Jun 2012   #19
XGamerzzz

Windows 7 ultimate 32bit
 
 

"Also, you MUST run MBAM on all user accounts to effectively clean the PC." <- what is that?
My System SpecsSystem Spec
07 Jun 2012   #20
James7679

Windows 7 Home Premium x64
 
 

I mean, you need to log into each individual user account and run the scanner for Malwarebytes...
My System SpecsSystem Spec
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 HELP please




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