HELP please

I've requested help. it may be some time before someone can respond so be patient.

Run the ESET online scanner. Save the log and post it back.

XGamerzzz, please update Malwarebytes and run a full scan. Personally, I do not find AVG to be the most reliable program. I would consider replacing it with Microsoft Security Essentials, at least until will have solved your issue, but it is up to you; I will not press the matter.

Once that has been taken care of I'll help walk you through some other troubleshooting steps. It should be noted that what you have is a very general issue, which could have any number of causes.

James7679 said:

Run the ESET online scanner. Save the log and post it back.

XGamerzzz said:

i downloaded the latest verson of malwarebytes and it found 2 trojans, i have removed them and the problem is still present

Did you try what I offered?

Also, you MUST run MBAM on all user accounts to effectively clean the PC.

I mean, you need to log into each individual user account and run the scanner for Malwarebytes...