|06 Jun 2012||#1|
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A brand new pc with Intel Ivy Bridge processor crashes
I bought a new Acer Aspire V3 laptop last week, with the new intel processor. Using it only for 3 days, it started to crash (blue screen). Can you help me please?
I have attached the BSOD dump and the system health report.
Here is the spec of my pc:
x64 bit - windows OS - came pre-installed on system (OEM )
- What is the age of system (hardware)? just a week
- What is the age of OS installation (have you re-installed the OS?) NO, it come pre-installed, and I didn't reinstall it.
|My System Specs|
|07 Jun 2012||#2|
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What Anti-Virus are you using?
I see Avast and Comodo anti-virus drivers, this will cause conflicts.
Delete one of them and run the 'Un-installer' from their website. I recommend keeping Avast.
If you are using the Comodo firewall, un-install it and enable the Windows firewall, for testing purposes.
What programs have you installed?
Do you have any issues when the external HDD is not connected?
PAGE_FAULT_IN_NONPAGED_AREA (50) Invalid system memory was referenced. Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032cb100 GetUlongFromAddress: unable to read from fffff800032cb1c0 00000000692cfe9c Nonpaged pool PROCESS_NAME: MediaMonkeyVHe FAILURE_BUCKET_ID: X64_0x50_nt!_??_::FNODOBFM::_string_+45ea5 .
mcdbus.sys Tue Feb 24 18:34:07 2009 - out of date - MagicISO SCSI Host Controller driver
Event log system:
Several of these.
Event: Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 2012-06-07T06:13:41.072 Event ID: 89 Task: N/A Level: Information Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DesalegnMega Description: ACPI thermal zone ACPI\ThermalZone\THRM has been enumerated. _PSV = 371K _TC1 = 2 _TC2 = 10 _TSP = 10000ms _AC0 = 0K _AC1 = 0K _AC2 = 0K _AC3 = 0K _AC4 = 0K _AC5 = 0K _AC6 = 0K _AC7 = 0K _AC8 = 0K _AC9 = 0K _CRT = 375K _HOT = 0K _PSL - see event data.
Event: Log Name: Application Source: Microsoft-Windows-WMI Date: 2012-06-07T06:14:55.000 Event ID: 10 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DesalegnMega Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
Use Real Temp , to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.
Event: Log Name: System Source: cdrom Date: 2012-06-03T21:47:53.914 Event ID: 11 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DesalegnMega Description: The driver detected a controller error on \Device\CdRom1.
Event: Log Name: System Source: Service Control Manager Date: 2012-06-03T21:45:09.899 Event ID: 7030 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DesalegnMega Description: The COMODO Internet Security Helper Service service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly. Event: Log Name: Application Source: Microsoft-Windows-CAPI2 Date: 2012-06-03T23:47:08.073 Event ID: 513 Task: N/A Level: Error Opcode: Info Keyword: Classic User: N/A User Name: N/A Computer: DesalegnMega Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object. Details: AddLegacyDriverFiles: Unable to back up image of binary COMODO Internet Security Eradication Driver. System Error: The system cannot find the file specified. Event: Log Name: Application Source: MsiInstaller Date: 2012-06-03T23:46:45.000 Event ID: 1035 Task: N/A Level: Information Opcode: Info Keyword: Classic User: S-1-5-21-1104585097-1401026839-1668597795-1001 User Name: DesalegnMega\Desalegn Computer: DesalegnMega Description: Windows Installer reconfigured the product. Product Name: COMODO Firewall. Product Version: 5.10.31649.2253. Product Language: 1033. Manufacturer: COMODO Security Solutions Inc.. Reconfiguration success or error status: 1602.
Event: Log Name: System Source: Disk Date: 2012-06-03T14:01:42.108 Event ID: 11 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DesalegnMega Description: The driver detected a controller error on \Device\Harddisk1\DR1.
Event log apps:
Event: Log Name: Application Source: Windows Error Reporting Date: 2012-06-05T22:01:31.000 Event ID: 1001 Task: N/A Level: Information Opcode: Info Keyword: Classic User: N/A User Name: N/A Computer: DesalegnMega Description: Fault bucket 2961017252, type 1 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: MiniLyrics.exe P2: 220.127.116.11 P3: 4fa3681a P4: ntdll.dll P5: 6.1.7601.17725 P6: 4ec49b8f P7: c0000008 P8: 000827b8 P9: P10: Attached files: C:\Users\Desalegn\AppData\Local\Temp\WER7BA5.tmp.WERInternalMetadata.xml These files may be available here: C:\Users\Desalegn\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_MiniLyrics.exe_a1e4299ba9cbe054105046e9745d67b92848106a_18f5ff74 Analysis symbol: Rechecking for solution: 0 Report Id: 29b0b27f-af49-11e1-9d4e-e840f25ca750 Report Status: 0 Event: Log Name: Application Source: Application Error Date: 2012-06-05T22:00:57.000 Event ID: 1000 Task: Application Crashing Events Level: Error Opcode: Info Keyword: Classic User: N/A User Name: N/A Computer: DesalegnMega Description: Faulting application name: MiniLyrics.exe, version: 18.104.22.168, time stamp: 0x4fa3681a Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f Exception code: 0xc0000008 Fault offset: 0x000827b8 Faulting process id: 0xdfc Faulting application start time: 0x01cd4355dfb54753 Faulting application path: C:\Program Files (x86)\Minilyrics\MiniLyrics.exe Faulting module path: C:\Windows\SysWOW64\ntdll.dll Report Id: 29b0b27f-af49-11e1-9d4e-e840f25ca750
Event: Log Name: Application Source: Windows Error Reporting Date: 2012-06-05T05:04:35.000 Event ID: 1001 Task: N/A Level: Information Opcode: Info Keyword: Classic User: N/A User Name: N/A Computer: DesalegnMega Description: Fault bucket 2327476691, type 5 Event Name: RADAR_PRE_LEAK_WOW64 Response: Not available Cab Id: 0 Problem signature: P1: WebCam.exe P2: 22.214.171.1248 P3: 6.1.7601.2.1.0 P4: P5: P6: P7: P8: P9: P10: Attached files: C:\Users\Desalegn\AppData\Local\Temp\RDRFFB2.tmp\empty.txt These files may be available here: Analysis symbol: Rechecking for solution: 0 Report Id: 2517eb80-aebb-11e1-aa9b-e840f25ca750 Report Status: 0
|My System Specs|
|07 Jun 2012||#6|
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If the crash is caused by additional hardware (external HDD) or an added/installed program then the new machine may have the same issues.
If this was my laptop I would explore those possibilities before starting the RMA process and subsequently being without my laptop for several days, only to have the issues re-occur.
|My System Specs|
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